The Cheesecake Factory Avis 

Tuscan chicken from skinny menu overdone and impossible to eat , $25 later.

It was very nice but I really think that this organisation have messed up a bit because they take on too many reservations. It took an hour to get our seats but this wasn’t all their fault because some little sodds took our seats but the staff were so nice they got it sorted but come on the cheese cake factory do better just don’t bite off more than you can chew.

The Cheesecake factory,Aventura Mall, Florida

I am writing to express my disappointment with the service my family and I experienced during our recent visit to your restaurant.

We were looking forward to enjoying a nice meal together, but unfortunately, the staff completely forgot to serve my youngest daughter’s meal. I havde to remind dem. They had to ask again what she had ordered.By the time her food arrived others food was cold and the atmosphere at our table had turned sour.

This oversight and delay significantly affected our experience. Frustrated and dissatisfied, we left the restaurant early without finishing our meal.

I hope you can understand how disappointing this was for us, especially as we were expecting a pleasant dining experience. I ask you to review what happened and ensure that such issues are addressed to improve the service in the future.

Kind regards,
Aslani Berner from Denmark

We had a 12:15 reservation for brunch yesterday at the Ross Park Mall location. Two of our party of three did not receive the correct meal. We waited and waited and waited and were finally brought a horrible version of a benedict that we have had there several times. Why are they not capable of immediately correcting their mistakes? The young lady manager just continued to infuriate us. We have never been so disappointed in a restaurant before. They never explained why they were unable to bring what we ordered. So sad!!!!

The food and assistance for the disabled. Their flatbread pizza's are delicious but the cappuccino isn't good. Their bread and butter are delicious but save room for lunch. They're restrooms are,spotless.

Visited the cheesecake factory in Dubai I feel the food is very over rated. Had to wait around 40 minutes for the food was hot when arrived to the table but would not go back again.

IF I COULD GIVE 0 STARS I WOULD
Last night, my husband and I went to dine at The Cheesecake Factory's Easton location Columbus Ohio. Upon entering and being seated, our waiter simply asked what we wanted to drink without a proper greeting or introduction. After bringing our drinks, we ordered appetizers and sought her recommendations, which she provided rudely. When she returned with our appetizers and inquired if we were ready to order, I mentioned my shellfish allergy and asked if the shrimp could be removed from the pasta and replaced with extra chicken, to which she agreed without issue. My husband attempted to exchange his sweet tea for a Sprite, finding it not sweet enough, but she walked away mid-conversation. I interjected, asking for her attention, as she retorted she begin to say we weren't her only priority she has other customers besides us, and she does not have the time for this. I restrained myself and requested another waiter to summon the manager. I relayed our experience to the manager, who acknowledged her busyness but offered no excuse and asked what I wished him to do. I requested a waiter who could afford our time. The new waiter was phenomenal, completely altering the atmosphere with her was outstanding service. As our meals arrived, my husband jokingly offered to taste my dish first to ensure my safety, given the previous waiter's attitude. I had already taken a bite when the manager rushed over, urgently warning me not to eat it upon realizing my shellfish allergy stating the base that was used contained clam chowder. At that point, my tongue began to swell, and my throat felt immediately clogged. My husband started to panic, asking if I had my EpiPen. Since I had recently changed purses, I did not have it. Fortunately, another couple dining with us had one, and I was able to receive an emergency dose. I am extremely upset with the level of customer service we received; feeling unwanted and burdensome is unacceptable. The waiter's poor attitude and lack of customer service was life-threatening to me. I have nothing positive to say about this establishment. It seems intentional, and I should never be silenced about terrible customer service out of fear of receiving something harmful. This was our first visit to this restaurant, and we will not be returning. I can't help but wonder if the customer service would have been different had they known I am a physician.

Below average food for the price. I am now only going there strictly for the cheesecake. Visited the location near the Mall of Georgia and they overcooked the fried shrimp and would not correct it.

Disappointed experience. I ordered the shrimp scampi that I have had many times in the past. No garlic cloves whatsoever. Prices have gone up but the quality has gone down. My husband's cobb salad had brown lettuce. Manager gave us cheesecake on the house which took too long to get to us and we didn't really want the cheesecake, so all in all an expensive meal that we didn't enjoy. We won't be back after coming here for decades. The waiter did a good job but everything else was subpar. Too pricey for what you get.

Horrible experience today! Front glass door was boarded up and looked horrible! The restaurant was extremely dirty with no air conditioning as well as 6 flys swarming around our food..a 93 food rating and dead flys on our table. Cheesecake Factory..what is going on???!!

Cheesecake Factory in Southlake has the most rudes customer service including the manager! The food was brought to us cold after we sat there for about 20 mins the waiter totally ignored our table, knowing we were waiting to be served and then he finally after he got his hair out of his ass and ask us if we needed anything else- we told him we weren’t happy with our food and he got attitude with us because of what we told him about our food the manager seem like she didn’t care ! She didnt even offer to redo our meals ! For that reason we will not return / plus she refuses to give us a cheesecake for half off we had to be a member so we become members still no dessert! Discrimination big time !

The food was good! My husband had Gumbo and he loved it. I always enjoy their grilled chicken avocado sandwich. And the decadent cheesecake of course. Good attentive service. We’ll be back.

Ngl, their fried zucchini sticks and chicken salad are a total letdown - the zucchini's drowning in greasy breading, and the salad's giving major "meh" vibes with its flavorless chicken and sad greens. If you're looking for a solid meal that won't break the 'gram or your taste buds, you might wanna skip these and peep the rest of the menu instead.

We ate delicious food and it was recommended by Rupi( the waitress name) we really really like it and she treated us very friendly

Awful service and 1 hour waiting time even though there was a lot of tables free.

My husbands food was fine but mine had to be returned. I ordered Shepards Pie. It looked great when it arrived but after eating past the mashed potatoes I realized how greasy it was. I don’t know if they used cheap hamburger or put it in raw but it had pools of grease and was greasy all around the potatoes on top. When I sat my fork in it, the grease was easy to see. Sad, because I don’t get there very often.

I had lunch at the cheesecake factory in the Christiana mall in Newark Delaware last weekend. We got there at the lunch rush, unfortunately the table, they tried to put us at look like a four top and not deuce. We are so close to the people next to us that we could barely squeeze into the table, and I was almost touching elbows with the person next to me. All they had to do was move one table over to accommodate both tables more comfortably.
I ordered the Santa Fe chicken salad that boasted of marinated chicken, but when it came to me, it was poached, tough and had no flavor. I changed the dressing to ranch and I don’t believe I got ranch. It had a very sweet taste. My salad was way too heavy on the lettuce. I had to dig and move things around to find the other ingredients. My dining companion enjoyed her Asian salad, but also said the chicken was poached and tasteless.
Moving on to the cheesecake, I got the low-carb low-fat cheesecake with strawberries. The cheesecake itself was delicious but the strawberries, if you can call them that, came in a condiment cup that you would find readily available at any fast food restaurant and there was not even one full strawberry in it. This was a diabetic, but the strawberries were sugared and cut into tiny pieces so it looked like there were more in the cup. I was charged a $1.00 for this when I questioned the waitress she said “oh I noticed that let me go see about it”, went in the back, came out with another cup and procedure to tell me that they weigh the strawberries now, so that’s how much you get. Combining both cups of strawberries into one did not even fill the cup to the top. Usually when you serve fruit with a dessert, the fruit is spread on top of and around the cheesecake. The service was subpar, drinks served without straws, and when she was serving the deuce next to us instead of serving them from the other side of the table where she had more room, she came to our side of their table and had her rear end in our faces.
Worst experience ever. Shame on you cheesecake factory for your overpriced, subpar salad.

I have always had a good meal at the Cheesecake Factory. My favorite was Sesred Tuna Tataki.
Today it was no longer on the menu
So I tried the seared Tuna Salad
Big salad but the seared tuna was about 3”x2”. I have never seen a piece of fish that small. Plus, the price was $27.50. I basically paid for lettuce & tomato.

Why did you change it to cheesecake wipcreame? It's very bad. Bring it back to original cream.