The Curious Drinker Avis 4 738

Cancellation managed very efficiently. Confirmation received as promised

Straightforward no problem. I would have preferred to be able to cancel online via my account instead of having to make a phone call but it wasn't a problem really! Anna was to the point and efficient.

Very friendly customer service staff. Anna was quick, clear and effective.

Was easy to sort out the problem by phone, was unsuccessful trying on line.

Thank you Anna

Les Jones was very helpful and didn't try to get me to stay with the club one I'd given my reason, namely that I have far too much gin and barely drink any more!

Easy cancellation over the phone with Anna.
However, cancellation should be possible on the website - it is an unnecessary step having to call, and clearly an obstacle put in place designed to stop customers from cancelling.

Desmond Jones was vey helpful on the phone. However it is in my opinion bad UX having to call to unsubscribe.

Desmond Jones who I spoke with was very helpful & non judgemental, which I appreciated. Had a lovely voice too!

I love the thoughtful way the box is put together. The use of small artisan companies is to be encouraged. The snacks are almost as good as the gin!

polite helpful and efficient - Desmond Jones helped me without any fuss

Anna understood that I needed to cancel my subscription. She outlined the different options to me without too much pressure.

Anna listened to what I had to say, offered alternative choices to cancelling my membership and then politely agreed to my request to cancel. No pressure. Many thanks

Very good quality service and benefits, Anna of the customer support line was incredibly helpful and kind.

Thanks for your help today Anna. You were kind and made the process of leaving easy. We have enjoyed being a member but now have enough gin for a LONG time

Great customer service from
Anna Nuraan

They delivered my box so quickly and with minimum of fuss. I spoke to a lovely lady called Anna who was very helpful in amending my membership

Very helpful and pleasant

Being unable to cancel my membership online was frustrating. When ticking the box to say I no longer drink alcohol, I was imediately prompted to take out a further subscription or simply change the frequency of my deliveries. I then had to phone a number which is only available during office hours and wait in a queue to sepak to someone to cancel. I was then asked again by your agent on the phone whether I had stopped drinking permanently or was likely to restart.
It feels like you are deliberately making it difficult for people to cancel a subscription.

Just love the surprise element of the Gin box. It starts with the message to say that the box is with the delivery company…then opening the box to reveal the different items to compliment the gin. Excellent value for money and highly recommend the product