Over £50s worth of mince arrived without a single ice block and in a normal box. This was during the hottest days of the year! I've since contacted The Dog's Butcher about this with no response.... Voir plus
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Lisez les avis des autres
Brilliant! Good delivery, 2 working Jack Russells love the food. We used to have an abattoir so they were used to proper meat, try giving them pouches!!!!!
I've been using the dogs butcher now for almost 2 years.. The raw minces are always of a high quality, as are the natural treats. The packs are delivered frozen and well packed/insulated. Comparin... Voir plus
My dog absolutely loves this food! i've also found the company amazing to deal with. Order 1 I unfortunatly gave the wrong delivery address as it was autopopulated through an app and the team at the d... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
The Dogs Butcher is a supplier of premium quality raw dog food to dog owners who want the most natural way for their dogs to be fed.
Coordonnées de contact
Royaume-Uni
- thedogsbutcher.co.uk
4,4
Excellent
127 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
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We love this food :) we have been using…
We love this food :) we have been using another brand since our raw transition and wanted a little more variety. This brand came very recommended and I wasn’t disappointed. The food quality is just perfect... THANKYOU so much
28 novembre 2020
Avis spontané
Agree with the review below
Agree with the review below
I wasn’t aware that you have to order a minimum amount. Website not clear!
Refunded without explanation the other reviewer has told me more as to why it was cancelled instead of the business telling me! Not good 👎
12 octobre 2020
Avis spontané
Réponse de Thedogsbutcher
It actually states this on every page of the website. Another case of blaming the company because you didn't read the website
bad customer service & cancelled order on day of delivery so no food for my dog.
After ordering a fair few times and relying on their delivery system to arrive in time so that we never run out of food, the day we expected food to arrive, they cancel and refund my order with no explanation, leaving us without any food for our dog and received some very rude messaged from Jo when I enquired why it had been cancelled.
she claimed a minimum order of 7kg was required, yet it states nowhere on the order screen, nor at checkout when ordering. It only says on the homepage at the bottom of numerous COVID messaging, meaning its very easy to miss. Not having this at checkout, especially when you don't even look at the homepage to select the food, you go straight to the shop section and therefore miss the tiny messaging, means that you can place the order without knowing there's a min delivery.
After searching the website for some sign as to why my order was cancelled i finally saw the message which claims your order would be cancelled immediately - insinuating the order would be cancelled IMMEDIATELY and not 3 days later, an hour before the food was supposed to arrive, giving no warning or notice for you to make other arrangements.
Jo was very rude, saying I should apologise for not reading the website, when it is in fact their fault for not making it clear, not having it flag up at checkout, not giving due notice that the order would be cancelled and meaning my dog has no food.
They have certainly lost us as customers. Appalling customer service.
4 août 2020
Avis spontané
Réponse de Thedogsbutcher
jasmine, I am not in the office but when I am I am going to post your threats to me, as you have made a public review. I can legally post what you said
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