I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Voir plus
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Lisez les avis des autres
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
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Good price and delivery is awesome fast…
Good price and delivery is awesome fast o ly down side one of the vape tasted burnt out but must been a dud one other than that amazing
Flavours and cost, perfect.
It is easy to order and the prices are made clear. The feast treat juices are full of flavour and a good price.
They never had the right stock and…
They never had the right stock and refunded an amout that is not correct
Ordered on the 5th march and still not…
Ordered on the 5th march and still not received on the 11th march. No response to the email I sent either.
Exellent buying experence
Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.
No consistency
There are two of your retail stores where I live. One charges for nic shots when you buy shortfills, the other doesn't.
Not only that, you get charged £1 per nic shot bottle at the bigger store. This adds up, particularly when purchasing mulitple shortfills.
Every single other vape shop in the town gives complementary nic shots with their shortfills.
I was told today by a member of your staff that nic shots are chargeable and that the other store should be charging for them.
So, which is it? Are they complementary, or are you trying to squeeze every single bit of profit from us while walking totally out-of-step with your competitors AND your customers?
I've supported your stores for a long time (over a decade), but will no longer do so if you insist on continuing to charge for Nic shots - especially when a customer makes a large purchase of shortfills, as I did today.
Please sort this out. And if you carry on charging for them, expect loyal customers like me to walk away
Don't use the 10% offer
Very disappointed with this company. I bought some vapes from them and all was fine. They sent me a voucher for 10% off my next order. How nice, I thought. Next order time came and I used my voucher. I knew orders over £30 got free P&P so I made sure that my order was over £30. When it was time to pay, I used my voucher only to find that, because I had got 10% off, I had to pay P&P. I was utterly disgusted with this and complained to the company saying that I thought that this was unfair.
They did not reply. I am sorry to write such a bad review but I feel as though I had no choice as I wanted to make others aware of this
Ordered a vape pod kit on the 31st…
Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!
Best vape store for exclusive offers…
Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick and effective when I have no time to go out to the store
I love the products
I love the products, I usually shop in store but at this time I am unable to so I ordered online, the website is easy to navigate, the prices and products are amazing
Appalling customer support
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.
Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.
ORDER INCOMPLETE NO CUSTOMER SERVICE
Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.
I have even been in one of your shops, but they were unwilling to help.
Total disappointment, look else where if buying online.
Made an order last Wednesday and still…
Made an order last Wednesday and still not received it. Have sent 3 emails this week and made a call today and was promised I'd get a call back and still heard nothing. I'm actually appalled by how I've been treated
every time i order some thing it is out…
every time i order some thing it is out of stock no alternitive given or recomended
Great price, great service
Easy to order ,aGood Service and Valuerrived on time ,well…
Easy to order ,arrived on time ,well packaged ,will definitely order from you again .Happy with price's as well ,very competitive !!.
Great service
Great service, fast delivery. Good products, will be ordering again. Highly recommend. Thank you!
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