Theecig.co.uk Avis 1 145

My order came and it was damaged Resulting in only 3 oils instead of 8 tried to contact you have not yet replied or resolved the problem

Great selection at good prices. Quick delivery

This is the third time I’ve had to email the company to either chase items due on 24 hr postage or items missing!

Very poor. Did not deliver whole order. E mailed them and refund was applied promptly.

Good price and delivery is awesome fast o ly down side one of the vape tasted burnt out but must been a dud one other than that amazing

It is easy to order and the prices are made clear. The feast treat juices are full of flavour and a good price.

So easy to find what I wanted

They never had the right stock and refunded an amout that is not correct

Ordered on the 5th march and still not received on the 11th march. No response to the email I sent either.

Exellent buying experence , good prices , easy to use web page , items delivered within 2 days . I would not hesitate to use them again. Many thanks.

There are two of your retail stores where I live. One charges for nic shots when you buy shortfills, the other doesn't.
Not only that, you get charged £1 per nic shot bottle at the bigger store. This adds up, particularly when purchasing mulitple shortfills.
Every single other vape shop in the town gives complementary nic shots with their shortfills.
I was told today by a member of your staff that nic shots are chargeable and that the other store should be charging for them.
So, which is it? Are they complementary, or are you trying to squeeze every single bit of profit from us while walking totally out-of-step with your competitors AND your customers?
I've supported your stores for a long time (over a decade), but will no longer do so if you insist on continuing to charge for Nic shots - especially when a customer makes a large purchase of shortfills, as I did today.
Please sort this out. And if you carry on charging for them, expect loyal customers like me to walk away

Very disappointed with this company. I bought some vapes from them and all was fine. They sent me a voucher for 10% off my next order. How nice, I thought. Next order time came and I used my voucher. I knew orders over £30 got free P&P so I made sure that my order was over £30. When it was time to pay, I used my voucher only to find that, because I had got 10% off, I had to pay P&P. I was utterly disgusted with this and complained to the company saying that I thought that this was unfair.
They did not reply. I am sorry to write such a bad review but I feel as though I had no choice as I wanted to make others aware of this

Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick and effective when I have no time to go out to the store

I love the products, I usually shop in store but at this time I am unable to so I ordered online, the website is easy to navigate, the prices and products are amazing

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.

Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.

Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.

I have even been in one of your shops, but they were unwilling to help.

Total disappointment, look else where if buying online.

Made an order last Wednesday and still not received it. Have sent 3 emails this week and made a call today and was promised I'd get a call back and still heard nothing. I'm actually appalled by how I've been treated

I placed an order on 03/11/25, paid extra for 24hr delivery. Delivery has still not arrived (as of 12/11/25) and no communication from the support team, despite sending three emails to them. Requested an update and a refund and there’s been no response at all. Complete waste of time and money.