thegroovd.com Avis 

Good customer service, in the form of quick, satisfactory email replies

I had a question for customer service and it was dealt with quickly and professionally.

I didn’t like the way when ordering I automatically subscribed for further goods…
However Marj and Jenny were exceptionally prompt in sorting it out for me. Excellent customer service.

Great quick response to my question.

The customer service was lovely and reassuring. I thought it was a subscription I paid for but they reassured me that it was only one off payment when I order their products

I sent an email enquiry. I had an almost immediate response, from customer services, which directly related to my concerns.
I was informed that the situation would be forwarded to the appropriate department and they would respond. They did within 24 hours, completely answering my concerns and rectified the issue.

Customer service replied quickly to my email about monthly subscription putting my mind at rest that no charges would be made as it appeared so on my order.

Very helpful, prompt and understanding. Would deal with you again

Great product and customer service!

I’ve been emailing Jen. She is very friendly,helpful and knowledgeable. She also gets back with you very quickly. She’s a godsend

Up to now excellent customer services. So that’s what I’m rating right now. Can’t comment on product until it actually arrives

I thought it accidentally hit the subscription button but Jan emailed me withing a couple days to assure me this was not the case and I would not be charged for anything beyond my original purchase. I appreciate the quick response.

I asked a question and it was answered very quickly with just the right info I needed. Thank you to the Groovd!

My experience was great because I felt valued as a customer. You listened to my concerns and offered a solution.

When purchasing off Facebook it is not clear that the company ships from China so the guarantee is useless as it costs the same to return. The groovd books are small A5 only every other page so you only have 7-8 small pages of practice and not much variation. I’m really disappointed especially as my daughter loves activity books and she said they are boring.
Would not recommend

Very professional and really nice person to work with .
On top of my problem and seemed very concerned.

Good customer communication

the units are great my problem is you did not ship to Switzerland costing me an extra $35 AUS postage. The same would be for the extra pens.

Haven’t received the product yet but the interaction twixt seller and buyer is first class

Misleading marketing tactics. I purchased a book for my daughter and was taken through several pages whilst placing my order. I ended up accidentally signing up for a course because I accepted a free gift. There was no summary of what I was buying until I was sent the invoice after purchase. The items sent to me were not age appropriate at all and not worth the £50 I had spent. The online course was a few a4 sheets of the alphabet. The writing book was bent upon arrival! Even if the course was age appropriate it is massively overpriced for what it is. Would not recommend this company.