thegroovd.com Avis 

Quick, and consise responses to my question.

Takes time such as life & worth the wait

Spotted a double order on their system and informed me instead of just issuing both! Very impressed with this company’s integrity.

I would leave a minus-star review if I could. This company is an absolute scam and completely appalling to deal with.
I purchased a set of tracing and writing books for my child. The items listed on their website are incredibly misleading—the actual books are tiny and entirely unsuitable for toddlers learning to write and trace letters and numbers.
To make matters worse, their advertised "60-Day Money-Back Guarantee" is a complete lie:
Excuses & Stall Tactics: When I asked for a full refund, they claimed they couldn't find my order—even though I replied directly to their email thread with the order number right in the subject line!
Playing Games: After I sent screenshot proof of all confirmation emails, they told me to submit a refund request to the exact same email address I was already communicating with (they only have one email!).
Refusing Full Refund: Once I called them out on their games, they refused a full refund and instead offered a insulting 15% partial refund while telling me to keep the overpriced junk.
I declined their ridiculous offer and informed them I am reporting their business to the ACCC and cyber fraud authorities in Australia, as well as relevant fraud agencies in the US and Finland (where they claim to have offices). Magically, they then claimed my issue was "escalated to management."
Do not fall for their deceptive marketing. Save your money and avoid this dishonest company at all costs!

Made a small purchase for my grand daughter and was treated like a queen! HA!

The quick response is great at least we know you are there to help.

Great help from Jenny over an issue with my delivery address.

The products good, smaller than a normal child’s book, but they should be able to sit with it on the floor, table, or hold it themselves easily. As it is a gift I won’t know how it goes until Christmas!
The tracking was the tricky part and why only four stars. I didn’t know where it was, it seemed to have left, then arrived, left again, but still in the home country, in transit but where? Many times in transit or customs, not just the two you’d expect. No time or date of arrival. Too confusing to follow. It was in the end on a wing and a prayer!
That is the only bit letting everyone down. Good communication from the company and no issues at all with them.

Excellent communication and really helpful.

I had specific requests with an order and sent emails asking for assistance. I've exchanged a few emails with your company since then and have always received responses within a few minutes. I feel like your staff is expecting my emails and answers immediately. All questions/inquiries/concerns were dealt with right away.

Swifty dealt with my refund without a fuss. Good service

I had accidentally ordered twice and it was caught by someone at the company. They reached out to me to see if I had meant to do that, or if it was an accident. When I replied that it was an accident they immediately canceled one of the orders. I truly appreciated how this was handled. This shows me that their satisfaction of their customers outweighs making sales. Thank you to all involved! 👌

I received a response very quickly, thank you.

The customer service of The Groovd was fast, kind and proactive. I am not happy with the delivery company, although.

I asked whether the products were suitable for left handed children. I received a prompt reply that they were and also tips for left handers. Very impressed with customer services.

They were awesome to deal with kept me informed about my shipping and came in earlier then expected.Will definitely order from them again.

As someone who is usually very hesitant about online shopping, I can honestly say this company has exceeded my expectations.
From the very beginning, their customer service and support have been absolutely outstanding. Every time I've had a question, I received a prompt, helpful, and professional response. It's rare to find a company that truly values its customers the way this one does.
The quality of both their service and products has given me complete confidence in my purchase. I would not hesitate to recommend them to my friends and family, especially those looking for products that support children's growth, development, and early childhood learning.
A well-deserved 5-star rating. Thank you for providing such an exceptional customer experience!
Highly recommended.

My little one loves all the sounds he is so happy 😊