The Guitar Marketplace Avis 

839
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

If you're wondering if this is legit, I'm sat with a Gibson SJ-200 that arrived perfectly packaged 2 days after my name was announced on the live draw. Mat was great and made sure it got to me safely.... Voir plus

Noté 5 sur 5 étoiles

I bought two tickets on a whim for a guitar I really liked the look of. Little wonder, it was a £6000 Custom Shop Gibson. I won, sounds unbelievable, but I won it!!! In less than a week I had it i... Voir plus

Noté 5 sur 5 étoiles

Entered on a whim a few hours before the comp ended, bought 10 tickets. Woke up next morning to find I had won, fantastic! Matt emailed to confirm everything and sort delivery. Arrived very well pac... Voir plus

Noté 5 sur 5 étoiles

Won an amazing Custom Shop Stratocaster. Delivered a week later. Website easy to use and comms clear. Perhaps some slightly optimistic timelines suggested in default emails, but all good within a fe... Voir plus

À propos de l'entreprise

  1. Magasin d'instruments de musique

Écrit par l'entreprise

Guitar Competitions & Giveaways in the UK!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

839 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(839)

64 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I won on my fifth attempt

I won on my fifth attempt, had a punt every 6 months or so, which is not bad odds! Guitar came on 31st Dec after winning on 19th, pretty decent considering Xmas post. Good times! Gamble responsibility

19 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Having been a winner twice and only…

Having been a winner twice and only buying a small number of tickets, the guitar marketplace is an excellent site that really gives you the opportunity of owning guitars that you could only dream of. Fast delivery too

16 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I won the Gibson Les Paul!!

I won the Gibson Les Paul!!! Haha... well, that's really made my Christmas. It arrived so quickly as well - I won on the Thursday night draw and the postman delivered it on Tuesday morning. Ignore the one star review below; you all know that the idea of taking part is to have a chance to win in the draw, and I'm here to say AS A WINNER that the competitions are genuine and the guys have been very responsive and helpful. Good luck everyone, and thank you once again for the opportunity!

19 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

To rate a competition is surely…

To rate a competition is surely impossible?
My experience is that I pay money to enter every week for several years and thus far I've one nothing.
Such is gambling, good or bad.
From a practical perspective, I have worked out that I spend enough money on the site over the years to buy the guitar that I would like!! I could be strumming it now!
I know that's not the point but unless you win, there are limited ways of looking at it.
Good selection of guitars. 'Love looking at the pictures!

24 novembre 2024
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi Steve,

As is stated in your review, payment is taken which enables you a chance to win every week. We must stress that this is a chance to win a guitar, and not a method of obtaining a guitar. For this reason we feel the 1-star rating to be an unfair judgement.

Let us know if we can help further.

Noté 5 sur 5 étoiles

The guitar marketplace are an amazing

The guitar marketplace are an amazing! You get a chance to win your dream guitar? When you win a guitar! The take care and send it well packaged with care! I have won a few guitars from Guitar Marketplace including! Gretsch white falcon. Gretsch guitar, fender guitars and a Jackson guitar! You can watch it live on Mondays and Thursdays! In which you can interact with the presenter and other people! Where you can have a laugh and joke and win! It’s my favourite time of the week! And great people work with this company! I highly recommend.

5 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

These guys are the real deal

Was amazed to win my dream guitar a Gibson les Paul standard with these guys after only entering maybe 3 times?

These guys are the real deal. The guitar arrived packaged well. I've got it back after a set up/repair on the headstock (this is a common thing with second hand Gibson Les Pauls) and the guitar is sounding and playing beatifully

Th guitar was listed as 8 out of 10 on quality for this particular guitar . I'd probably say it was more a 6 out of 10. Regardless its a lot of guitar for the price of a ticket and after getting it sorted out with a set up. This guitar is going to be getting played on stage , in the studio and at home a lot!

Thank you so much to Keir, Ben and the team.

Hopefully I'll win another guitar at some point 😅

5 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Everythings great

Great site with a great range of guitars, I have won a couple and very pleased with the ones received.
The communication from Jacob is excellent.
Highly recommend.

30 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing- won an amp

Absolutely amazing- won an amp, couple of effects and recently a rather wonderful guitar- all delivered with no fuss and great comms . Thank you !!

1 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Genuine site, keep in control

Wow, guitar number 2 from these guys. Amazed to get 1 but to win twice is crazy. As per my previous review, remember it's essentially a lucky dip and gambling so only play safe as its easy to get carried away with the guitar dream. But they are definitely not a scam, I have a fender and a rickenbacker to prove otherwise. Good luck

29 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I won a guitar

When I won my guitar I received it within 2 days, it was very well packed and was able to track it, the guitar was in very good condition and I'm still very happy with it

18 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

My dream guitar

I've been dreaming of owning a Les Paul since I was a teenager (a very long time ago), and the guys at TGM made it happen. The guitar arrived just a few days after I won it – brilliant service! I'll be trying my luck again in the near future.

11 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I won a Martin Limited Edition M-36

I entered a competition to win a Martin Limited Edition M-36. My first time entering a draw. I couldn't believe it when I won. Not only that but the guitar arrived next day. Amazing. The guitar is in mint condition and exactly as described.

15 novembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Disappointed

I won a Fender classic series 50's Stratocaster in an instant win competition. Delivery took a few weeks but wasn't too bothered. When it arrived it had dents/scratches all over, missing backplate, one string hanging off, two different brands of strings and some grime under the tone knobs. I appreciate it's not a brand new guitar but expected better quality. Was very excited to own a fender. In fairness to the guys, they offered replacement strings and a backplate.

15 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Had my 2nd win last Monday

Had my 2nd win last Monday. I stay in the north of Scotland and guitar arrived 1 week (on my birthday) after my win. Superb service this time around.

14 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Told me I'd won twice, then blamed a "technical error"

I entered a competition for a Les Paul and received an email containing all my details informing me that I'd won the competition and to reply to confirm details, which I did. Great right?

After being on a high for a few days and shopping for new equipment to pair with this I received a bizarre email saying there had been a mistake but still informing me that I had won.

There was then a further follow up email saying "due to a technical error" I hadn't actually won, they'd mixed me up with another customer (hello GDPR breach). I was offered £10 credit for the inconvenience.
Now I understand that mistakes can be made, but to mess up twice and lead me to believe I had won for a few days is downright amateurish. Not only that, to be offered £10 site credit after I'd been told I'd won a £1500 guitar is pretty insulting seeing as multiple errors were made on their end.

Having been a loyal customer previously, I won't be using them again as this episode has raised many questions for me about the validity of the contests.
Not only that, but has made me question their data protection policy by allowing my personal details to get entangled with another customer's.

This whole operation stinks of amateur hour!

8 octobre 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hey Di,

Sorry to hear of your experience.

We have investigated this situation thoroughly and can confirm that on the evening of the live draw when the confirmation emails were sent out to winners, our website suffered a malfunction causing an email to be sent to you notifying you of a win, pulling incorrect contact details from our system. As these events unfolded, we worked closely with our IT support to resolve the issue, and they confirmed that the system we use had malfunctioned. With regards to your comments on GDPR, we protect all customer data and as per your privacy policy, your details are not shared outside of our organisation, therefore no GDPR regulations have been broken. Whilst this is incredibly rare, I would like to stress our apologies for this as I can understand how disappointing this would be.

Since the incident, we have attempted to contact you daily to offer further compensation for the error. We have attempted contact via email and phone, but unfortunately to no avail.

Hopefully this has provided clarity on the matter - please reach out to us should you require any further clarification.

Noté 1 sur 5 étoiles

Zero stars is not an option, unfortunately.

Unfortunately, rate with zero stars is not an option.

A few weeks ago I registered an account with my email address and phone number on their website. Played a couple of times but got decided to unsubscribe from their emails, thinking this would have been the end of the unwanted notifications.

However, Monday - 30/09/2024 at 16:22 I Received the following a message from TGM: " Vintage Fender Strat for 99p!

WIN LIVE AT 7PM TODAY! Gibson, Fender, Schecter, & More + 50 NEW Instant Wins!

ENTER HERE - (link)

EXIT to 88440 "

Which matches with the instant win that was online on that day.
So I rushed to reply to that number to exit, since I never agreed with receiving marketing by text.
However right after got the following text from my SIM card provider:

" Hi, that text was charged from your giffgaff credit balance. Your credit balance is now £4.85. Stop notifications: (link) "

Got a high charge without even being aware that quitting would come at a cost.
Did some research and it appears that I am not the only one that was charged to exercise the right of not receiving unwanted marketing or spam.

Hence why I am posting this review today.
Please fix this, I kindly request my money back, as no information has been provided beforehand on the text and I did not authorized my sim card to be charged.
I am sure this is not legal.
I can provide evidence if needed.

30 septembre 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi Cristina,

The rate charged when you send an SMS varies depending on the mobile network your phone is linked to. Your network has charged you £4.85 for sending an SMS, and we can confirm The Guitar Marketplace has no control in the pricing your network provider sets for sending an SMS message.

I'm sorry to hear of your issues with this, however please be aware that we cannot control the pricing set by your network provider.

Should you require any further assistance unsubscribing from our marketing lists, please contact us and the team will be happy to help.

Noté 5 sur 5 étoiles

My 9th guitar win!

I’ve won 9 guitars so far so I’m doing very well!
Always a delight to get a win. My latest was an amazing LTD ESP Sparrowhawk. Delivered in perfect condition within 5 days
Highly recommend you try for a win!

1 octobre 2024
Avis spontané

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