The Guitar Marketplace Avis 

839
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

If you're wondering if this is legit, I'm sat with a Gibson SJ-200 that arrived perfectly packaged 2 days after my name was announced on the live draw. Mat was great and made sure it got to me safely.... Voir plus

Noté 5 sur 5 étoiles

I bought two tickets on a whim for a guitar I really liked the look of. Little wonder, it was a £6000 Custom Shop Gibson. I won, sounds unbelievable, but I won it!!! In less than a week I had it i... Voir plus

Noté 5 sur 5 étoiles

Entered on a whim a few hours before the comp ended, bought 10 tickets. Woke up next morning to find I had won, fantastic! Matt emailed to confirm everything and sort delivery. Arrived very well pac... Voir plus

Noté 5 sur 5 étoiles

Won an amazing Custom Shop Stratocaster. Delivered a week later. Website easy to use and comms clear. Perhaps some slightly optimistic timelines suggested in default emails, but all good within a fe... Voir plus

À propos de l'entreprise

  1. Magasin d'instruments de musique

Écrit par l'entreprise

Guitar Competitions & Giveaways in the UK!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

839 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(839)

64 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Scam

Scam. They will send you text messages and when you reply STOP it will charge you £4.5. Exchanged few messages with the owner and he is not the nicest bloke.

Reply: Correct, my mobile operator sets the charge but it was YOU who set up that premium text message and it is YOU who receives revenue from it. The nasty thing about it is that you do not inform that there may be a charge for simply wanting to opt out from the newsletter. It’s hidden cost and an unfair business practice which I have already reported.

30 septembre 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi Jack,

The rate charged when you send an SMS varies depending on the mobile network your phone is linked to. Your network has charged you £4.85 for sending an SMS, and we can confirm The Guitar Marketplace has no control in the pricing your network provider sets for sending an SMS message. We also do not receive any funds stated, this goes direct to your network provider.

I'm sorry to hear of your issues with this, however please be aware that we cannot control the pricing set by your network provider.

Should you require any further assistance unsubscribing from our marketing lists, please contact us and the team will be happy to help.

With regards to your comments on our staff, can you please contact us with further details on the messages exchanged and the team will take a look into this as a matter of urgency.

Noté 5 sur 5 étoiles

100% Trustworthy Company To Use.

I just won a Gibson Les Paul Gold Top from The Guitar Marketplace last week. I got the email saying I'd won and the guitar arrived a few days later.Totally great experience. I've been using this company for a while and like any other raffle, it's the luck of the draw, which fortunately it was my turn to win this week. Many thanks.

23 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I have asked them numerous times to…

I have asked them numerous times to stop sending me texts, they replied once telling me to use the link in the texts to ‘exit’, the link doesn’t work. Asked them repeatedly to stop and told them the ‘exit’ link doesn’t work but they still send texts. No way to close my account from their website, I’m totally fed up with their amateurish attitude but can’t get rid of them. Don’t use this site if you don’t want constant spam from them. I have blocked them from my texts several times but they keep coming through. ANNOYING!
Guitar Gear Giveaway is much better, run professionally and much better guitars to win at better ticket prices.

26 septembre 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi Gary,

You will receive SMS marketing if you have opted into this through our website. As a result of you signing up to our marketing lists, you have therefore received SMS marketing from us. To exit SMS marketing is simple - follow the 'Exit' instructions provided in the SMS, and you will therefore no longer receive SMS marketing.

We run a professional operation, and care for each customer that contacts us with a query. I can confirm that upon conclusion of an internal investigation, we have not received numerous enquiries to remove you from SMS marketing. Are you able to contact us clarifying these requests and when they were sent, so we're able to further investigate?

Should you require assistance, please contact us and the team will be happy to help.

Noté 5 sur 5 étoiles

I won a Slash Gibson Les Paul

I won a Slash Gibson Les Paul. I was contacted the night of the draw and then received the guitar the following week. Guitar was great and I’m very happy.

18 août 2024
Avis spontané
Noté 5 sur 5 étoiles

I only went and won a Gibson Les Paul…

I only went and won a Gibson Les Paul Custom!!
I was a bit over excited and spent a couple of hours dancing around the room. There were a few doubters about my win, but I had nothing to worry about. I was contacted the next day and the guitar was delivered the next week. It’s a stunning guitar - Absolutely Brilliant!!

26 août 2024
Avis spontané
Noté 2 sur 5 étoiles

tickets for prizes that are already won

I won a guitar a while back, with an instant win ticket, got the guitar (a player tele) quickly and in good nick, so I know theyre a legit company, and not a scam.
But the instantly win competitions look different now. Before, it showed up on the page straight away when prizes are won, but now, It takes like three or four minutes before the prizes show up as won. I know that because I won a small prize a couple of weeks ago, and i was watching the page and refreshing. It was at least three minutes before it showed up that I won it on the competition page. people were buying tickets, but one of the prizes had gone

I don't know why it's changed that way, but it doesn't seem right. you can buy a ticket thinking prizes are available, but someone else already won them. as well as that, the number of tickets sold for the main competitions ALWAYS jumps right at the end, like 400 tickets suddenly got bought in the last five minutes. don't know why that is, doesnt make sense to me. Maybe theres innocent reasons, but it's definitely changed, and looks proper fishy.

14 août 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi,

Thank you for your review and for bringing this to our attention. We want to assure you that the Instant Win competitions do update instantly when a prize is won. However, there may be a brief delay in the display due to the time it takes for the system to refresh the page and update the information across all users. If your Wi-Fi speed is slow, this can also affect the refresh speed, potentially causing a delay in seeing the updates.

Regarding the ticket sales towards the end of competitions, it's quite common for a large number of tickets to be purchased in the final minutes as people tend to wait until the last moment to secure their entry. We understand how this might seem unusual, but rest assured, it’s simply a pattern of buying behaviour we've observed over time.

We’re committed to transparency and fairness in all our competitions. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.

Best regards,
Jacob

Noté 5 sur 5 étoiles

In the condition as advertised and then some

I received the guitar in the very good condition as it was described on the site.

Upon arrival, I was pleasantly surprised to see an upgrade of locking tuners and that the nut had been filed to accomodate higher gauge strings than the stock string gauge.

It was set up nicely, comfortable to play and sounded good.

28 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service and great competitions

I was notified I'd won on the Friday and my guitar arrived on the follow Tuesday in great condition. The parcel was well packed and safely padded.
They always have a good selection of guitars in the competitions.

16 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Not impressed

Recently come across these guys.. checked them out and all good. Always sign up for the free giveaways but I have also entered into a few guitar competitions too (I have never won which is fair enough its just pure luck at the end of the day) However.. I did get an email to say that I had won the 3x Fender Guitar Leads on the giveaway which I was obviously over the moon about. It was from Jacob to say i’d won and to confirm that the address they had on file was correct. I did in their defence state to allow them 2 days to acknowledge my response and then they would advise when they would send the item and provide me with tracking information. 5 days go by and I have no had anything from then about dispatching or tracking so as you would you send a polite chase email to confirm they got my email to confirm my details. Another 4 days go by and still no response from them so again I sent a chase email to try and grab their attention. Its now been 2 weeks since I got the original email to say id won. Now again I understand its a free giveaway but come on.. it would be nice to at least of had a response from you. Really really poor service in my opinion and I would be more annoyed if I had spent money on an actual competition and was getting this level of service. Do winners get their prize? Totally put me off now moving forward. I don't expect a response to this either but wanted to make future customers aware… I hope they see this and can action their customer service to improve it in the future as its really poor in my opinion.

13 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Watch the odds - you could be a winner too

Won an amazing Custom Shop Stratocaster. Delivered a week later. Website easy to use and comms clear. Perhaps some slightly optimistic timelines suggested in default emails, but all good within a few days.

I've also sold a guitar to these guys via Fat Bottom Guitars which was listed on the site pretty quickly and hopefully is now making someone else happy.

12 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Fekin scam

Fekin scam, go and buy a guitar instead

4 août 2024
Avis spontané
Logo de The Guitar Marketplace

Réponse de The Guitar Marketplace

Hi Ian,

Rest assured, we are not a scam. We are also by no way a means to buying a guitar - our prize competitions are to provide guitarists a chance to win guitars in a fun, interactive way.

We currently have 600+ 5-star Trustpilot reviews and over 7,500 winners since we started in 2020!

Should you have any queries on our operation and how it works, more information can be found on our website or you can contact us for assistance.

Noté 5 sur 5 étoiles

Good experience

Haven't been lucky enough to win a big prize, but have won a couple of small prizes in their free draws. Communication was great and prizes delivered in reasonable time. I'd recommend them.

9 juillet 2024
Avis spontané

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