Great range of HMC approved meat, well packaged at a good price. Initially I was worried my delivery would not arrive fresh, but it was, am now a regular customer.
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Lisez les avis des autres
First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... Voir plus
Order came on 7th day from order, which was bit late, as was expecting on Tuesday or weds latest, but giving 3 stars isnt bad, plus 2 items not there that showed in stock.
L'entreprise a répondu
I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
1. Order Online 2. Pay Online 3. Delivered to Your Door
Coordonnées de contact
1 Britannia Street, LE1 3LE, Leicester, Royaume-Uni
- 01162510477
- info@thehalalfoodshop.com
- thehalalfoodshop.com
4,7
Excellent
612 avis
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Good experience with them.
The order came through quickly. The food was packaged well. Quality of the products are good. They sorted out an issue I had promptly and were very professional. I would definitely use them again.
10 janvier 2025
excellent food as always I always order…
excellent food as always I always order from HFS and I never regret it
31 décembre 2024
Amazing Halal ranges foods
Fantastic Halal ranges foods. Glad to found this websites through by sara instagram. I lived in small town outside London where these not lots option for halal foods. Excellent communication and keep me updated about delivery.
Highly recommended.
6 décembre 2024
Réponse de Thehalalfoodshop
Thank you for your review. Unfortunately, your transaction was flagged as fraudulent, which led the bank to reverse the payment. We also notified the email address linked to the transaction at the time. If you believe this was done in error, please reach out to our support team to resolve the issue via info@thehalalfoodshop.com
The Halal Food Shop
Items never received, customer service says sort it out yourself
Order #14930
Ordered £63.90 worth of items. Delivery was supposed to be carried out by DPD. DPD delivery person clearly messed up and left parcel in some random doorway and I was not contacted. Items were stolen. Contacted DPD. DPD advised to contact TheHalalFoodshop and ask them to contact DPD on my (the customer) behalf. TheHalalFoodshop basically said sort it out yourself with DPD or contact the police. While majority of the blame does lie with DPD, TheHalalFoodshop straight up refused to help when they are clearly in a position to do so. HIGHLY HIGHLY NOT RECOMMENDED.
4 octobre 2024
Avis spontané
Réponse de Thehalalfoodshop
Thank you for your feedback, although we respectfully disagree with some of the points raised.
- Initially, you mentioned not receiving any tracking information, yet later stated that you had instructed DPD to leave the parcel in a safe place.
- As our deliveries contain perishable items, we always advise our customers to be available at the time of delivery to ensure a smooth handover, especially with time-sensitive food deliveries.
- We received your complaint three days after the delivery was completed, and at that point, we recommended contacting DPD and the police to report the parcel as missing or stolen, which is standard protocol for such cases.
- We did not refuse to help but instead advised on the appropriate steps to claim a crime reference number and follow up with your bank.
- We have successfully delivered over 14,000+ orders and pride ourselves on our service, as reflected by our 500+ positive Trustpilot reviews.
We regret this experience and are committed to improving our service, but we stand by the support and advice we provided.
Best regards,
The Halal Food Shop Team
Recommend to others!
Easy to use website. Able to find food I want/need. Quick delivery.
26 septembre 2024
not much of a selection
not much of a selection, parcel with meat was left outside the house in the rain as noone knocked and had no notification to say it had arrived. very expensive for most items
26 août 2024
Réponse de Thehalalfoodshop
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
At The Halal Food Shop, we strive to offer the largest selection of halal products online in the UK. We regret that you found the range lacking and will continue working to improve our variety.
Regarding your parcel, it was delivered via DPD within 24 hours of dispatch, which ensures a fast delivery for fresh and frozen items. DPD provides live tracking, and we encourage customers to monitor their parcel’s progress. If you didn’t receive a notification, we apologise for any inconvenience. Please contact our support team, and we’ll be happy to assist with tracking details for future orders.
Your parcel was left in a safe place because there was no response at the time of delivery. While we aim to ensure the highest quality and timely deliveries, it is vital that temperature-sensitive food parcels are left rather than returned to the depot, as this helps maintain the freshness of your order.
We appreciate your comments and will review ways to enhance the delivery experience.
No communication from supplier
Very happy with the packing and the delivery service. However you let your service down when there is absolutely no responses to messages sent to you. It's not a good service when customers queries are ignored and there isn't a number that you can ring to talk to someone about your order
1 septembre 2024
Réponse de Thehalalfoodshop
Thank you for your feedback!
We are delighted to hear that you were very happy with the packaging and delivery service. It’s always great to know when our efforts in providing a smooth delivery experience are appreciated, and we’re pleased to have delivered to you successfully on several occasions.
In regard to the product query you mentioned, we have followed up with our supplier to get the relevant information for you. Delivery issues are always addressed immediately as they fall within our direct control, while product-related queries do require communication with our suppliers. We understand that this can be frustrating, however we are reliant on their responses. We aim to provide you with all the product information within 10 working days.
In regards to a contact number, as an online distribution service operating from a central distribution centre, we don't currently offer phone support. However, if you require any further assistance, we encourage you to email us, and we’ll ensure the appropriate department responds with the necessary details.
Thank you for your continued support, and we look forward to serving you again.
We love the halal meat pies.
We love the halal meat pies.
The pies are exactly the same as the ones we get in our local halal fish and chip shop but cheaper. Sometimes the frozen pies are not as fresh and so the filling is dry with less gravy. This happened with 1 delivery otherwise the pies are our favourite. Pls give me freshly frozen pies!!
30 août 2024
Réponse de Thehalalfoodshop
Asa Dr Aisha
We’re thrilled to hear that you’ve been enjoying the halal meat pies and that they’ve become a favourite for you, especially with the added benefit of them being more affordable compared to your local fish and chip shop.
Regarding the occasional dryness and reduced gravy in one of your recent deliveries, we’d like to assure you that we’re committed to providing the freshest possible products. As an online grocery delivery service, TheHalalFoodShop.com operates from a distribution centre, and while we don’t manufacture the pies ourselves, we work closely with trusted food manufacturers to ensure quality. All of our frozen products arrive directly from suppliers on the day of dispatch, and we thoroughly review them to make sure they are suitable for delivery.
We will continue to do everything possible to make sure that you receive the best, freshest products with each delivery. Thank you for your understanding and support!
The divery driver left the box on the…
The divery driver left the box on the doorstep to defrost on a sunny day, wasn't sure how long it was there for, so don't know if the food had goan off, so I ended up bining it, didn't want to take the risk. Not going to order again.
27 août 2024
Réponse de Thehalalfoodshop
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience with your delivery.
We use DPD courier service due to their excellent tracking system, which allows customers to monitor the delivery status of their orders in real-time. When orders are dispatched, customers receive notifications with tracking details to ensure they are aware of when their delivery is due.
We offer specific delivery days (Tuesday and Friday), which are communicated during the order process. It’s important to ensure the parcel can be received, especially with frozen and perishable goods. Our records show the order was packed and delivered within the agreed timeframe, but unfortunately, there was no answer at the delivery address.
As these items are time-sensitive, DPD is instructed to leave parcels in safe places if there is no response, to avoid the goods being taken back to the depot and defrosting. We always encourage customers to track their orders and contact us if they have not received tracking information, so we can assist before the delivery.
We understand your concerns and in future, we kindly suggest monitoring the tracking or notifying us in advance if there is any issue, so we can ensure your parcel is delivered safely.
We hope you will give us another chance, and if you have any further concerns, please don't hesitate to reach out to our team.
The Halal Food Shop
Excellent Service, fresh & high quality meat
I ordered from thehalalfoodshop for the first time and had it delivered to the place we were staying during our holiday. I absolutely loved the quality of Al-Barakah meat- securely packed and perfect for storing away in the freezer. Highly recommend. This is a great service meeting the needs of the Muslims, definitely should be supported.
11 août 2024
Réponse de Thehalalfoodshop
Thanks for your amazing feedback.
The Halal Food Shop
Second order
Second order, so far so good carrier comes a little later than I would like mid afternoon but food arrives in good order
5 août 2024
Really enjoyable experience with them
Really enjoyable experience with them. Great products, great service. They refunded anyrhong they didnt have. Good quality products & great variety
6 juin 2024
Second time I have ordered and the…
Second time I have ordered and the experience has been great. Delivery is prompt including the quality of packaging so my order did not get damaged. Highly recommend.
3 juillet 2024
Frozen and fresh Halal foods for delivery service
The App is easy to navigate thay have evrything you need from fresh to frozen foods the food is very well packed in a frozen foile packaging box the delivery wheir quick the driver wheir plesent and respectful I defernatley would recommend this service to all my friends and family
1 juin 2024
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