Thehok Avis 

Customer service was excellent, no issues there. The business concept is good, i received my order fast and it was accurate. My issue was with the product quality, the scents were not good. All 3 bottles i purchased had a strong imitation scent smell but this was my fault, i should have expected this for the price. This purchase was also a monthly subscription that i was not aware of until i emailed support for a refund.

I would not recommend this product personally but my preference in scents are different than others so some people might enjoy it.

Hope this helps.

Customer service was incredibly fast. I had placed an order to the wrong address and so I emailed them right away. At first the automated reply told me that they would get back to me between 24-48 hours but suddenly someone had helped me fixed my issue in less than an hour. Great customer service. Yet to try the product.

Actually wild to see some of these negative reviews I made a purchase just recently and I received my order relatively fast. Being from Australia and house of klone is in America. It still came quite fast. I wasn’t happy with one of the sents and asked for a refund and they were very fast to reply and offered a partial refund overall I am quite satisfied with the whole process only thing that I will add that is negative. Be careful of their subscription as I didn’t even know I had signed up for it when I purchased the three but it was also really easy to cancel this subscription.

Customer service was on point. They helped me out hassle free.

I GAVE ONE STAR BUT THIS COMPANY DONT EVEN DESERVE ANY STARS AT ALL. I ORDERED AND DIDNT RECEIVE NOTHING! I REQUESTED A REFUND AND AT NO SURPRISE I DIDNT GET THAT EITHER. THIS COMPANY IS A SCAM.

Based on the email exchange, they did ultimately make it right and created a replacement order for **Oud Noir**, which is worth highlighting in the review.

I had an issue with an order from House of Klone where I ended up receiving a duplicate fragrance. After reaching out to customer service, they worked with me to resolve the situation and ultimately sent me a replacement fragrance at no additional cost.

I really appreciate Ryan and the House of Klone team for listening to my concerns and making the effort to take care of me as a customer. That kind of customer service goes a long way, and they definitely earned my respect for how they handled the situation.

As far as the fragrances themselves, I really enjoy the scents. My only criticism is that I wish the fragrance would linger and project a little longer throughout the day. If the longevity were stronger, they would be even better.

Overall, though, I'm very satisfied with how House of Klone handled my situation, and I would absolutely give them credit for standing behind their customer service.

Steven was very helpful when I had selected a scent I didn’t care for. Very happy with Klone’s products and customer service!

I was missing a cologne. Emailed the company and got a quick response and a replacement sent

I did not receive all the items in my order. I immediately emailed Customer Service with the issue and they responded right away and resolved my issue immediately. I would give them 5 stars. However, until my replacement shipment arrives in full with all the items I purchased then I will give them a full 5 star rating.

There Customer Service And And Integrity Is Amazing!

Fantastic communication and great service,

Your customer service is great but I haven't received my order last time I checked my tracking it's showing the plane just landed I order online a lot but it's been over 2 1/2 weeks and you social media advertising your products

I ordered perfumes that I never received because they failed to provide my phone number and email address to the courier. In cases like this, the courier company simply sends the package back to them.

They refuse to refund me for this incident, and they also refuse to send replacement perfumes.

I was mainly interested in seeing how close these fragrances are to the originals, but I guess this is also a good reminder that sometimes trying to save money ends up costing you more. :)

This review is based only on Customer service.
I have only ordered and an awating my scents. I will update once my order arrives.

The customer service is fast processing the Request for replacement. Very good Customer Service.

Nice product...easy order and fast shipping...keep it up..

Ordered two fragrances. Arrived, but their scent only lasted a few seconds. After that, I received a woman's fragrance. I complained but got nowhere. Don't buy anything from them.

DO NOT PURCHASE - SCHEMERS - take your money and never deliver your purchases
- currently in an email dispute with a guy named Ryan! Assuming one of the owner because all he keeps saying is he's a small business - so if your broke just say your broke don't steal people's money and not send the product!

I purchased several perfumes from House of Klone based on their claims regarding fragrance quality and longevity. Unfortunately, the perfumes I received are extremely weak. After spraying, the fragrance is very light and disappears within approximately 1–2 hours.

This is very different from the 8–12+ hour longevity advertised on their website.

I contacted customer support to request a refund. Instead of offering a full refund, they offered me only a 50% refund while allowing me to keep the perfumes. I explained that my complaint is not simply about personal fragrance preference — it is about the products not performing as advertised.

I am currently requesting a full refund and am willing to return the perfumes.

Based on my experience, I would recommend being cautious before purchasing.

Ryan in customer support has been great. He responds promptly to concerns.