Very impressed with the prints. I ordered the set of 3 x A2 Beige Classico prints with the matte black wood frame. The delivery was quick and packaged well. The prints were not rolled up (like others... Voir plus
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Lisez les avis des autres
Wasn’t happy with the prints we received so contacted customer service who sent us some new prints out, very easy to deal with and would highly recommend
Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Voir plus
L'entreprise a répondu
Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
Coordonnées de contact
Royaume-Uni
- thehouseoutfit.com
4,0
Bien
143 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great 1st experience
Very happy with my picture frames. Competitive price (even more so with the discount code I found!) and they arrived with a handwritten thank you note. A really lovely touch. Great first experience.
1 mars 2021
Avis spontané
Réponse de The House Outfit
Good afternoon Helen,
Thank you for taking the time to leave a review. We're so pleased to hear that you were happy with your order and your experience shopping with The House Outfit!
Kind regards,
Louise
Customer Services Manager
Cheap and nasty prints and frames !
Cheap and nasty prints and frames and there customer service is atrocious, will not use this company again. 1 star is still too much for these charlatans, save yourself a lot of hassle and look at alternative options.
23 novembre 2020
Avis spontané
Réponse de The House Outfit
Hi Dean,
Thank you for taking the time to leave a review about your experience with The House Outfit. I am sorry that you were unhappy with your experience, looking back at your order and our correspondence I can see that you returned frames to us due to one being faulty.
Our policy as stated online kindly asks for customers to contact us within 48hrs of receiving a damaged or faulty product, as it allows us to rectify the situation for the customer and to establish how the fault has occurred. I can see that we didn’t have any notification from yourself that you had received a faulty product, however we did still refund the cost of the frames for you.
I’m sorry to hear that you felt the customer service you received was atrocious, our customer service is something that we pride ourselves on but we value all feedback and I’m sorry we weren’t able to resolve this to your satisfaction. I can see that you did keep the prints from your order, we hope that you are still happy with these :)
Kind regards,
Louise
Customer Services Manager
Amazing quality
The prints came so quickly and were amazing quality for the price. I ordered the blue watercolour and the blue watercolour part 2. Both are lovely, so happy!
13 novembre 2020
Avis spontané
Réponse de The House Outfit
Hi Bridget,
Thank you for taking the time to leave a review - we're so pleased to hear that you love your wall art! :)
Kind regards,
Louise - Customer Services Manager
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