From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our re... Voir plus
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Had a great experience buying from the jewellers. Delivery was quick, and the customer service was actually handled by real people, which you don’t see much anymore. They even matched another price I... Voir plus
L'entreprise a répondu
I bought earrings for a birthday present. Initially I thought them to be unsuitable. I emailed the company to enquire about the returns proceedure. They responded almost immediately,most courti... Voir plus
The items I ordered arrived in good time, well packaged and in good condition. I found the fact that only one earring appeared to be in the box with the other one secreted in a small packaged marked... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Jewellers - The widest range of beautiful jewellery from every era - antique, vintage and modern - competitive prices not readily available in high street jewellers.
Coordonnées de contact
Floor 16, Centre City Tower, B5 4UA, Birmingham, Royaume-Uni
- 01216348088
- info@thejewellers.com
- thejewellers.com
4,7
Excellent
1 k avis
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N'a pas répondu aux avis négatifs
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Réponse de The Jewellers
Dear Mrs. Robertson,
Thank you for your feedback! We're so pleased to hear that you're happy with your white gold trace chain. We truly appreciate your support and hope to assist you again in the future.
Best regards,
Callum
Customer Service Team
Réponse de The Jewellers
Dear Mrs. Sainsbury,
Thank you for your kind words! We're delighted that you’re happy with both the product and our service. If you ever need anything else, we’d be happy to help.
Best regards,
Callum
Customer Service Team
The returns process is not easy
The returns process is not easy. You need to download and print out a form to complete and then pay for royal mail special delivery, which cost nearly £10, then despite next day delivery, it look 10 working days to receive the refund. I will not be ordering from you again.
11 février 2025
Réponse de The Jewellers
Dear Mrs. Hassan,
I’m sorry to hear that you weren’t happy with your return experience. We strive to make our processes as smooth as possible and appreciate your feedback.
We only offer paid returns for items that have experienced a manufacturing fault. For unwanted items, as we provide free delivery on all orders, we’re unable to cover return costs.
I understand that waiting for a refund can be frustrating, and I apologise for any inconvenience caused. If there’s anything else I can assist you with, please let me know.
Kind Regards,
Callum
Customer Service Team
The Jewellers were extremely helpful
The Jewellers were extremely helpful, the whole process from start to finish was seamless. Thank you - oh and I love my necklace💕💕💕💕💕
18 février 2025
Réponse de The Jewellers
Dear Mrs. Cole,
Thank you for your kind words! We're so pleased to hear that you found the process seamless and that our team was able to assist you. Most importantly, we’re delighted that you love your necklace.
If you ever need anything in the future, we’d be happy to help.
Kind Regards,
Callum
Customer Service Team
Very quick delivery,ordered at 7pm was…
Very quick delivery,ordered at 7pm was here by 10am the next day now that’s a fast service . The earrings I bought my wife for Valentine’s Day are absolutely beautiful and she loves them so much .
Great jewellery totally recommend. 🫡
14 février 2025
Réponse de The Jewellers
Dear Phil,
Thank you for your wonderful feedback! We're delighted to hear that your order arrived so quickly and that your wife loves her Valentine's Day gift. We truly appreciate your recommendation and hope to serve you again in the future.
Kind Regards,
Callum
Customer Service Team
Quality service and products
Secure delivery within a couple of days of order.
Excellent quality hoop earrings
4 février 2025
Réponse de The Jewellers
Dear Mrs. Kerrell,
Thank you for your feedback! We're delighted to hear you were happy with the secure delivery and the quality of your hoop earrings. We truly appreciate your support.
Kind regards,
Callum
Customer Service Team
Fast delivery- good products
Fast delivery. Good choice of products. Reliable service. Decent prices. Good to shop from local business.
4 février 2025
Réponse de The Jewellers
Dear Mr. Moore,
Thank you for your kind words! We're delighted to hear that you were pleased with our fast delivery, product selection, and service. We truly appreciate your support of our business and look forward to assisting you again in the future.
Kind regards,
Callum
Customer Service Team
Great Jewellery and Service
From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our requirements. Delivery was on time and secure with good gift box included. Would recommend to anyone based on our experience.
29 janvier 2025
Réponse de The Jewellers
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with us, from the initial website visit to delivery. Your recommendation means a lot, and we truly appreciate your support.
Kind regards,
Callum
Customer Service Team
Perfect 🤩
Perfect 🤩
Has to be one of the fairest jewellers on the Web …
Purchased a gold ingot with chain … reasonably priced and very heavy …
Over the moon with purchase and I shall be returning for sure …
Delivery a bit slow but can understand as I ordered during the Christmas holiday …
I certainly have no issues with this seller …
Thank you so much
2 janvier 2025
Avis spontané
Réponse de The Jewellers
Thank you so much for your glowing review! We're thrilled to hear that you're over the moon with your purchase and found us to be fair and reasonably priced. It's always our goal to provide quality pieces that bring joy to our customers.
We do apologise for the slight delay in delivery during the Christmas closure and appreciate your understanding. We're so pleased to know this didn't affect your overall experience with us.
We look forward to welcoming you back for your next purchase—thank you for your support!
Kind regards,
Chelli, Customer Service Team
I would not recommend
I would not recommend. The jewellery I bought developed faults within s few months. I asked for a refund but they settled on a repair. However further faults developed with a few more months and the shop would not fix or refund me. I’ve been left having paid hundreds of pounds for jewellery that only lasted months.
In my opinion the jewellery is made as cheaply as possible, not for longevity and the shop is happy to take the money and give no long term support. I’m gutted to have spent a lot of money on something I expected to last many years.
They actually said that they would normally only perform fixes if a fault develops within a week! This is not the mark of a quality jeweller.
4 janvier 2025
Avis spontané
Réponse de The Jewellers
Dear Mrs Mackenzie,
Thank you for sharing your feedback, and we are truly sorry to hear that you feel this way about your experience with us. Please know that we have done our best to assist you, including replacing the item once and later repairing it when further issues arose. Unfortunately, these efforts have now left us with no further options to offer.
We understand your frustration and regret that your expectations were not met. To clarify, there may be some misunderstanding regarding our repair policy. We offer a one-year warranty for manufacturing faults, but in most cases, such faults typically become apparent within the first week or so of use.
We take pride in the quality of our products and aim to provide excellent service to all our customers. However, we appreciate your feedback, which helps us to continue improving our products and the support we offer.
Once again, we are very sorry for any disappointment caused and thank you for taking the time to share your thoughts.
Kind regards,
Ashleigh
The Fine Jewellery Company
I ordered and paid on 23rd Dec for an…
I ordered and paid on 23rd Dec for an Aquamarine necklace with the promise of delivery on 24th before 13.00. Today is 28th and despite four phone calls to the helpdesk nobody from The Jewellers has contacted me. I am begining to think I have been scammed.
23 décembre 2024
Avis spontané
Réponse de The Jewellers
Dear Mr Thomas,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the delay you experienced with your order, especially during such an important time.
We can confirm that your parcel was dispatched on time and within the quoted period. Unfortunately, unforeseen delays with Royal Mail over the Christmas period impacted its arrival. We deeply regret the inconvenience and frustration this has caused you.
We are pleased to confirm that we have since been in contact and arranged a resolution that we hope has addressed your concerns to your satisfaction. Please rest assured that we take these matters very seriously and are working to ensure that such delays are minimised in the future.
Thank you for your patience and understanding, and we hope to welcome you back in the future.
Kind regards,
Ashleigh
General Manager
Gold stud earrings
Excellent service, fabulous earrings, they are so well made. Thank you
10 décembre 2024
Réponse de The Jewellers
Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and love the earrings. It’s wonderful to know you appreciate their quality and craftsmanship. If you ever need anything else, we’re here to help. Thank you for choosing us!
Kind regards,
Chelli, Customer Service Team
This was a gift from my Mothers Union…
This was a gift from my Mothers Union members and was just what I wanted. Right size and design.
7 décembre 2024
Réponse de The Jewellers
Thank you for sharing such a thoughtful review! We’re so pleased to hear the gift was exactly what you wanted, with the perfect size and design. If you need anything in the future, we’re always here to help!
Kind regards,
Chelli, Customer Service Team
Réponse de The Jewellers
Thank you for your kind words! We're thrilled you love the jewellery. If there's anything else you'd like or if we can assist in any way, please feel free to get in touch. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
The item of jewellery purchased was…
The item of jewellery purchased was delivered promptly and in time slot given, the ordering process was clear and easy to follow, the item itself was lovely and of a better quality than anticipated
12 décembre 2024
Réponse de The Jewellers
Thank you for your fantastic review! We’re delighted to hear that your experience, from ordering to delivery, was smooth and straightforward. It’s wonderful to know the jewellery exceeded your expectations in quality. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
Kind regards,
Chelli, Customer Service Team
The gold chain I ordered arrived…
The gold chain I ordered arrived already broken. I have e-maild about returning it but so far have had no response.
11 décembre 2024
Réponse de The Jewellers
Dear Mr Thompson,
Thank you for reaching out, and I’m very sorry to hear about the issue with your gold chain. I’ve checked our records, and it seems we haven’t received an email from you. However, I’ll send our returns form to you via email right away to ensure the return process is as smooth as possible.
Kind regards,
Callum
Customer Service Team
Réponse de The Jewellers
Thank you for your lovely review! We're so pleased to hear the delivery was prompt and that the gift brought delight to the recipient. It’s always wonderful to know our items bring joy. If we can assist you with anything in the future, please don’t hesitate to get in touch.
Kind regards,
Chelli, Customer Service Team
It was quick and easy to use the app…beautiful things hard to choose
It was quick and easy to use the app the bracelet is beautiful well worth the money I will use the app again delivery was quick too
4 décembre 2024
Réponse de The Jewellers
Thank you for your lovely feedback! We’re so pleased to hear that you found the website easy to use and that you’re happy with the bracelet. It’s wonderful to know you feel it’s great value for money, and we’re glad the delivery was quick as well. We look forward to helping you again in the future!
Kind regards,
Chelli, Customer Service Team
Just what I was looking for
Just what I was looking for - simple design, well made and a fair price. I'm sure my husband will love it!
4 décembre 2024
Réponse de The Jewellers
Thank you so much for your kind review! We’re delighted to hear that the design and quality are exactly what you were looking for, and we hope your husband loves it as much as you do. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Chelli, Customer Service Team
Easy site to browse
Easy site to browse, great savings, excellent service & delivery, have bought previously & will buy again, top seller 10/10, many thanks 😊 Martin
30 novembre 2024
Réponse de The Jewellers
Thank you so much for your fantastic review, Martin! We're thrilled to hear you found our site easy to use, enjoyed the savings, and were happy with our service and delivery. It means a lot to us that you’re a returning customer, and we look forward to serving you again in the future. 😊 Thanks again for your kind words and support!
Kind regards,
Chelli, Customer Service Team
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