Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thank you for giving us the opportunity to purchase Maria Nilsdotter's creations in Israel! Thank you for shipping your orders to Israel! 🇩🇰❤️ Tak fordi I giver os mulighed for at købe Maria Nils... Voir plus
L'entreprise a répondu
Great customer service- questions via chat room were answered quickly and item arrived as per delivery details on website. Very pleased with my product as I’ve been searching for ages for just the rig... Voir plus
L'entreprise a répondu
Første gang jeg handlede med The Jewellery Room, men bestemt ikke sidste. Havde booket en tid, da jeg skulle købe smykke til min datter, der fylder 18 år slut august. Fik virkelig god bet... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Coordonnées de contact
Møntergade 16, 1116, København K, Danemark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4,7
Excellent
692 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fin oplevelse.
Fin dialog med Jewellery Room, da jeg havde spørgsmål. Jeg blev dog stillet i udsigt at de ville fremrykke levering ifht det på hjemmesiden oplyste, men den endte med at komme 2 dage senere. Derfor “kun” 4 stjerner.
Men ellers er det mit 2. Køb hos dem, og det fungerer igen rigtig godt.
28 août 2025
Réponse de The Jewellery Room
Kære Heidi,
Vi er rigtig glade for at høre, at du har haft en god dialog med os 🤗
Vi gjorde alt, hvad vi kunne, for at få designeren til at sende hurtigere. Men når det drejer sig om håndlavede smykker, som sendes fra forskellige steder i verden (i dette tilfælde USA), er det desværre ikke altid muligt at fremskynde leveringen yderligere.
Vi håber at den smukke halskæde vil bringe dig glæde i lang tid fremover 💎
Quick delivery and very well packaged
1 septembre 2025
Réponse de The Jewellery Room
Dear Tim,
Thank you so much for your kind review ✨
We’re happy to hear that your order arrived quickly and was well packaged, and look forward to welcoming you again at Thejewelleryroom.com. Have a great day💎
Not like the picture
Not at all what i hoped for. Ordered a silver/gold ear cuff. Came all silver and looks bulky.. on the picture it was more think and elegant. Of course i understand that a picture does not reflect 100% but still.. and the cuff is so hard, impossible to put on the ear.. sadly had to send back and pay for shipping.
Waiting for the refund.
Update:
I can see they received my package on September 15th.
It is October- I have not received my money back.
31 août 2025
Réponse de The Jewellery Room
Dear Liudmila,
Thank you for your feedback. I’m sorry to hear the ear cuff wasn’t as expected and that you had to return it. Once your return has been processed, your refund will be issued right away, and you’ll receive an email confirmation.
We hope to help you find another stunning piece that you will love ✨
Amazing service!
One of the best services I have experienced online. They are very accommodating and super quick with responses. I am very pleased with my first purchase which was the rosas ring by Wouters & Hendrix. And to top it all off, super fast delivery. For reference, I am from UK.
5 septembre 2025
Réponse de The Jewellery Room
Dear Saba,
Thank you so much for your kind review, it was our pleasure helping you 🤗 Enjoy the stunning ring ✨
Meget hurtig perfekt levering
28 août 2025
Réponse de The Jewellery Room
Kære Lisbeth,
Tusind tak for din fine anmeldelse ✨
Det glæder os at høre, at leveringen var hurtig og perfekt – vi håber, du får stor glæde af dit smykke 💎
Réponse de The Jewellery Room
Kære Peter,
Tusind tak for din anmeldelse ✨
Vi er glade for at høre, at du har haft en god oplevelse med både betjening og levering. Det betyder meget for os! 💎
Venlig hilsen
The Jewellery Room
Ikke sidste gang
Min på tidspunktet kommende hustru skulle have en vielsesring og fandt en på jeres hjemmeside. Den størrelse ring vi ønskede kunne ikke skaffes, men i gjorde et stort stykke arbejde for at det skulle lykkedes. En ring I nummeret større viste sig at passe.
Tusind tak for en fantastisk service. Det har været en fornøjelse og helt sikkert ikke sidste gang vi handler med jer.
3 septembre 2025
Réponse de The Jewellery Room
Kære Peter,
Tak for din venlige anmeldelse, det var min fornøjelse at hjælpe jer med at få den smukke vielsesring hjem, og blev så glad da du meldte tilbage at størrelsen passede 🤗
Jeg ser frem til at hjælpe jer en anden gang ✨
Venlig hilsen
Jennifer
The Jewellery Room
Réponse de The Jewellery Room
Dear Susan,
We’re delighted to hear that you love the pieces and that they feel just perfect for you. It truly means a lot that you took the time to share your experience 💎 Have a lovely day 🤗
Amazing customer service
Very fast delivery, and an amazing customer service, I went to their HQ in Copenhagen because there was a flaw on the ring I bought, I was told to keep it to be able to propose my girlfriend anyway and then I could change the size if needed or just replace the ring with the scratch. We then went to their office again where they helped with the size and took care of exchanging the ring themselves. They were super sweet and very fast to answer my emails.
5/5
26 août 2025
Réponse de The Jewellery Room
Dear Giacomo,
We’re thrilled to hear your delivery was quick and that our team at HQ could help—first making sure you had the ring in time for the proposal, and then taking care of the resizing/exchange afterward. It means a lot that you felt supported both in person and over email.
Wishing you both all the best—and huge congratulations on your engagement! 🥂
God kontakt med kundeservice og de fik…
God kontakt med kundeservice og de fik trods bestilling i god tid , leverancen fra udlandet til at komme i tide inden gavesmykket skulle gives. Tak for det - diamant smykket ser meget flot ud med bevis ved ( trods jeg var skeptisk forinden skal jeg indrømme. )
20 août 2025
Réponse de The Jewellery Room
Kære Susanne,
Mange tak for din anmeldelse 🤗 Det glæder os, at vi kunne hjælpe med at få smykket frem i tide, så gaven kunne gives som planlagt. Vi håber, smykket vil bringe stor glæde – og vi ser frem til at hjælpe dig igen en anden gang 💎
Réponse de The Jewellery Room
Dear Irina,
Thank you so much for your kind words ✨
We’re delighted to hear that you’re happy with your jewellery, and we truly appreciate you taking the time to share your experience.
Hurtig levering og alt godt 😊
19 août 2025
Réponse de The Jewellery Room
Kære Tina,
Tusind tak for din fine anmeldelse 😊
Det glæder os at høre, at alt gik godt, og at du har modtaget din ordre hurtigt. Vi håber, du får stor glæde af dit smykke ✨
Fantastisk service! Jeg anbefaler varmt The Jewellery Room. Fantastisk personale, stort udvalg og rimelige priser.
Jeg må give de mange brugere som omtaler forretningen positivt, fuldstændig ret.
I forbindelse med afklaring ift køb af øreringe har jeg adskillige gange haft kontakt til forretningen, hvor jeg kun har oplevet stor hjælpsomhed, entusiasme og opfølgning. Rigtig sødt personale.
Jeg anbefaler virkelig The Jewellery Room for kommende kunder.
29 août 2025
Avis spontané
Réponse de The Jewellery Room
Kære Inge,
Tusind tak for din søde anmeldelse, det var en fornøjelse at hjælpe dig og jeg håber at du snart finder noget hos The Jewellery Room som du ikke kan leve uden 🤗
Venlig hilsen Jennifer
Thejewelleryroom.com
God kundeservice og pakken
God kundeservice og pakken, nogle øreringe som jeg skulle give i gave var i fin lille pose og med lidt tørrede blomster ved.
20 août 2025
Réponse de The Jewellery Room
Kære Hanne,
Tak for din anmeldelse 🤗 Det glæder os at høre, at du er tilfreds med både vores service og indpakningen af øreringene. Vi håber, gaven vakte glæde, og vi ser frem til at byde dig velkommen igen en anden gang ✨
Sehr schöner Schmuck
Sehr schöner Schmuck. Schnelle Lieferung, problemlose Abwicklung. Herzlichen Dank.
18 août 2025
Réponse de The Jewellery Room
Vielen Dank für Ihre freundliche Bewertung! 🌸
Es freut uns sehr zu hören, dass Sie mit unserem Schmuck und dem Service zufrieden sind ✨
The product was very nice
The product was very nice, but Delivery was extremely poor. The company used in Australia were unable to deliver or leave unless somebody was there . They would only deliver Monday to Friday during working hours and even to pick the package up from the depot they were only open Monday to Friday during working hours. This is frankly ridiculous for somebody who works Monday to Friday. Also, I was assured that it would be gift wrapped, unfortunately it wasn’t. These are just minor irritations which probably need to be ironed out. The actual product was lovely but extremely expensive. I guess you get what you pay for as far as design goes. It is a very special present for my wife you’re not only has cancer but is coming to 60 years of age so I hope she is delighted with it as I would love her to be .keep up the beautiful designs they are truly innovative. Kind regards, Nigel or Sunshine Coast Australia.
4 août 2025
Réponse de The Jewellery Room
Dear Nigel,
Thank you for your kind words about the piece – we are so happy to hear that you found it beautiful, and we truly hope your wife will be delighted with her special gift 💝 Especially given the significance of this occasion and everything she is going through, it means a lot to us that you chose one of our pieces for her. We send her our very best wishes and strength as she celebrates this milestone 💐
We are, however, very sorry to hear about the delivery issues. We ship with DHL Express, so we had no expectations that there would be any problems with delivery. Unfortunately, DHL cannot leave parcels at the door without a signature, as these are valuable pieces, and we never want our customers to risk having their package stolen because it was left unattended. That is why a signature is required.
That said, if you had reached out to us, we would of course have been happy to assist and arrange for the delivery to be redirected to your workplace or another convenient location – so that it could reach you more easily.
Regarding the gift wrapping, I truly apologise. When you asked for this, I personally contacted Georg Jensen to make sure it would be wrapped, and they confirmed that it would be – so I am very sorry that this did not happen. We will be sure to follow up with them so it does not happen again.
Thank you again for your feedback and for trusting us with such a meaningful gift. We hope it brings your wife joy every time she wears it, and we wish you both all the very best 😊
Warm regards,
Jennifer
Thejewelleryroom.com
God service!
11 août 2025
Avis spontané
Réponse de The Jewellery Room
Kære Paul,
Tak for din anmeldelse 🌸
Vi er glade for at høre, at du har oplevet god service hos os – det betyder meget for os!
Vi håber at kunne hjælpe dig igen en anden gang ✨
I var ikke skyld i
I var ikke skyld i, at Jeres leverandør svigtede lidt i første omgang. Alt lykkedes til sidst.
12 août 2025
Avis spontané
Réponse de The Jewellery Room
Kære Ib,
Tak for din venlige besked, vi håber det smukke vedhæng (med kæde 😉) bringer stor glæde ✨
Réponse de The Jewellery Room
Kære SteenO,
tak for din venlige anmeldelse, vi håber at hjælpe dig når der en anden gang skal købes smukke smykker ✨
Venlig hilsen
Jennifer
Thejewelleryroom.com
Fantastisk service
Fantastisk service! Kiggede forbi kontoret i København og hele 3 medarbejdere gjorde alt hvad de kunne for at hjælpe mig med at vælge det rette smykke, til trods for at jeg ikke havde aftalt tid.
Smykket blev leveret på 6 dage, selvom det ikke var på lager og hele vejen igennem blev jeg informeret.
Vil bestemt købe smykker her en anden gang!
7 août 2025
Avis spontané
Réponse de The Jewellery Room
Kære Louise,
Tusind tak for din utrolig fine feedback 🌸
Det glæder os virkelig at høre, at du følte dig godt hjulpet, og at vi sammen fandt det helt rigtige smykke til dig ✨
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse – og vi glæder os allerede til at byde dig velkommen igen en anden gang 💛
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.