Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden. Delivery was really quick too! Will definitely buy more especially with the great cus... Voir plus
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The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they wi... Voir plus
A few days after ordering I received an email to say the order had been cancelled 'at my request'. A bit confused I mailled back to say I hadn't cancelled the order, so I then received a response... Voir plus
The light unit was easy to install and looks the part - the light is strong enough for our medium sized kitchen.
4,0
Bien
128 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good but not perfect
The conversation with David Patel was informative and I purchased a battery operated PIR censored
light. However, I was not made aware of the size of batteries required. It became apparent after receiving the light, delivered quickly. The batteries are expensive @ £8.00. If they last 26 weeks then OK,
0.32 p a week is fine, but this will only be apparent in May 2026.
The light operates well , so to date I have to say I am happy with it.
One small point, I did send an email, addressed to David on 08/10/25, but sadly no reply. I was enquiring about another possible purchase. I would have thought that I would have been contacted. I have received this week an opportunity to rate the product,
clearly the company are not requesting this information. It must be something they have signed up with another company to get feedback. It would be much better if the company read there replies.
I would rate the company Good but not perfect.
Ian from Cheshire
2 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Ian,
Thank you so much for your 4-star review and for sharing your experience. We’re delighted to hear you’re happy with your light and truly appreciate your constructive feedback — it helps us continue to improve our service.
Kind regards,
TheLights4U Support Team
Great phone service, good price, excellent product
I phoned to check that what I was ordering did what I wanted. They were very helpful and even pointed out an extra discount I could add at the webshop. Products arrived the next day and worked as described. Very happy and would recommend.
24 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Rob,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Front door sensor light
Nice looking light. Well packed and arrived on time. Just waiting for Electritian to fit it!
19 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Customer,
Thank you for your kind feedback! We’re glad to hear your light arrived safely and on time. We hope you’ll love it once it’s installed — enjoy your new lighting!
Kind regards,
TheLights4U Support Team
Awful
Awful. Lights came- non-standard cheap Chinese wiring. No markings on wires. No instructions in the box. No weather seal and it meant to be an outdoor light. Dangerous!
Emailed the company- no reply (surprise surprise).
Avoid like the plague.
1 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Adam,
Thank you for your feedback. We noticed your review was posted on November 1st, before you contacted us on November 2nd. Despite it being the weekend, our team responded promptly to assist.
All our outdoor lights are tested to meet standard weather-resistance and safety requirements. We’ve sold many of these without similar concerns, and each product is carefully checked before dispatch.
We remain committed to ensuring every customer has a positive experience with our products and service.
Kind regards,
TheLights4U Team
Easy to order with a clear website and…
Easy to order with a clear website and processes
Speedy delivery and excellent customer service
27 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Rob,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Quick delivery …
Quick delivery still awaiting a response to a question I emailed there customer service
1 novembre 2025
Avis spontané
Réponse de Thelights4u
Dear Customer,
Thank you for your feedback. We’re glad to hear your order arrived quickly and truly apologise for the delay in our response. Our team will get back to you shortly to assist with your query.
Kind regards,
TheLights4U Support Team
Light i bought are great
16 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Lynn,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Finn
Arrived really quickly and the lights…
Arrived really quickly and the lights are brilliant quality. Thank you
10 septembre 2025
Avis spontané
Réponse de Thelights4u
Dear Customer,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Lights work well
26 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Customer,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Réponse de Thelights4u
Dear Soma,
Thank you so much! We’re delighted to hear you had a great experience with our customer service.
Kind Regards,
Finn
Réponse de Thelights4u
Dear Chantele,
So glad to hear that! Thanks for your kind words and for choosing TheLights4U.
Kind Regards,
Finn
Faulty light
Faulty light - return policy is 48hrs from purchase but light wasn't installed until weekend so they wouldn't exchange.
Despite what they said I did email but got no response.
12 octobre 2025
Avis spontané
Réponse de Thelights4u
Dear Customer,
Kindly note that, in addition to our 48-hour trial period, we also process all return and refund requests via email. However, we have not received any previous communication from your side regarding this order.
Please contact our customer support team so we can assist you promptly and resolve this matter to your satisfaction.
Best regards,
Customer Support Team
TheLights4U
I wish I'd read these reviews before I…
I wish I'd read these reviews before I made my purchase. The light I ordered arrived promptly but was too small for my requirements. Like others I have tried contacting the company by phone, email and WhatsApp and have heard nothing back.
Dave at Customer Service - please get in touch re Order TL4U#2101.
20 août 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
AVOID AT ALL COSTS!!!
I would have given zero stars if this was an option.
I have tried contacting you via email, WhatsApp and your contact form online and you haven’t returned any contact requests.
10 juillet 2025
Avis spontané
Réponse de Thelights4u
Dear Valued Customer,
We reply to all of the queries on the same day, and we will encourage you to contact us via our email, and your query will be responded to on the same day.
Thank you
Dave
Lights for my garden.
Quick to deliver and easy to put up in my garden absolutely love them not too bright.
22 juin 2025
Avis spontané
Avoid at all costs
Do not buy with this company, I bought 3 lights but one was the incorrect colour. I have sent numerous emails with no reply and all the telephone numbers for the company don't exist. STAY WELL AWAY UNLESS YOU WANT DISAPPOINTMENT.
13 juin 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Expected better
Online looks beautiful we hung them today but The covers are broken cheap plastic made a mistake buying them . Someone contact me please!
7 juin 2025
Avis spontané
Réponse de Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
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