LightStrips Avis 

I have used light strips a few times now and had a great experience every time always good communication from them and goods arrive quick and on time have recommended and would recommend.

My order status hasn't gone beyond "order placed" in a whole month's time, and my email has gone unanswered. Wouldn't advise trusting this company..

My product didn’t show up and the company is no longer replying to emails.

Absolutely the WORST customer service ever. I was supposed to have order refunded, HAVE NOT RECEIVE THAT ALMOST A MONTH LATER. My other order, also from Black Friday was apparently shipped 2 weeks ago but NOTHING. Every message and email has been completely ignored. Deeply regret trusting one of their ambassadors on tiktok and ordering this without more research. I also see them responding to some of the reviews here and saying things were sorted but from my experience, I would not trust it.

UPDATE: 28/12
Refund was received but my order is no where in sight even though I was informed I should receive it by Christmas. Still skeptical.

UPDATE: 1/1/23
Still no ACTUAL information from the company they just keep saying I will receive it but it is no where in sight and they just keep ignoring emails. Do not order from them

UPDATE: 15/1/23
I received the products but the wrong adapter (I payed for Bluetooth and I got the normal one), I was supposed to receive the new days ago but have not heard back from anyone… AGAIN. Also note to future customers, they don’t make this clear anywhere on the website but if you order a 10m strip you get two 5m ones, so same for if you order 20m you’d get four 5m ones. Be very careful when ordering from them, look for other options if you can

Update 3 - As promised the delivery arrived this morning. Communication wasn’t great in beginning but maybe just the Christmas rush
Update 2 - contacted by John again 22/12 to confirm delivery for tomorrow 🤞🏻
Update 1 John from light strips has been on to guarantee pre Christmas delivery - I’ll keep the review updated on the outcome ****
I ordered from light strips last week and got email confirmation order was processed - however since then I cannot make contact with them….
There is no phone number on their website, I have tried messaging through their site on Instagram, by email & on Facebook
Could someone please just RESPOND to my query!!!

Never received my package after a couple months and have emailed them since and they said they would sort it out and make sure it’s delivered. Been another month or so since then still no package 👎

Have been waiting for delivery of order place in May, had a tracking number sent to me in November but the courier tracking still says “awaiting package “ so still no lights

This is an a absolutely shocking company before Christmas to do this robbery to people. I am reporting this company- waiting two months for my order- got one response which wasn’t fulfilled.
Robbery- Scammers- take your website down- criminals

This company deserves ZERO stars, I WISH I saw these reviews before ordering from these scammers. I wouldn't have bothered and I wouldn't be out of pocket. I can't believe after all the bad reviews that website is still up and running, I'll be reporting this and looking into legal action.
Order #13787
Delivery stated 7-10 days.
After 3 weeks I've still not received my order, and I'm not likely to by the looks of it.
There is no contact phone number available. So I used the website contact page and sent several emails, to both email addresses, all of which were ignored.
I requested info on my order, the delivery status, the tracking info, requested a cancellation, requested a refund, just for anyone to contact me at all.
7 days after my first email I finally got a reply from customer service agent 'Karim' with NO apology, advised me that the manager would contact me "today".
Needless to say they didn't contact me...
I think it's safe to say I'm not getting my order or my €80.00 back. Disaster.

EDITED TO ADD: It took writing this review to prompt a call from 'Adam' who after disregarding other bad reviews and blaming his incompetent staff arranged the delivery of my order.
I received the product 4 weeks after placing the order. In cheap unbranded packaging and damaged. The power plug was severely cracked and the Wi-Fi connector was so loose it needs taping together. Not worth the €80.00 spent and my worst ever shopping experience.

I ordered my light strips back in July, got a tracking number but nothing has arrived, contacted the company many times only answer I have gotten is, “we have sent your parcel again you will receive a email with the new tracking number within 72 hours” it’s been a month and a bit since then and I haven’t received anything not very happy at all and would like a full refund order #13149

Never received my order, once I asked for refund they stopped replying to my emails.
SAVE YOUR MONEY.
WORST Company I every had to deal with, if they are even a real company.

AVOID AVOID AVOID!!!!!
Order still not received. No communication. When communication has been made, you are filled with lies!!!!

Avoid - absolutely awful customer service!! Took 2 months to deliver the product which was on 7-10days at point of order. Awful communication, only advised anything when prompted and continually failed to meet promised dates. Product did eventually arrive, and appears to be of reasonable quality, but not worth the agro of the previous 2 months. Can see many others have had the same experience!

If I could give this company zero stars, I would. I placed an order over two weeks ago and am yet to receive an official shipping confirmation email or any form of tracking information. I have been in touch with customer service multiple times and they claim to have shipped the product but have nothing to prove this. I feel extremely cheated by this company and advise anyone looking to purchase from them to save their money and look elsewhere.
UPDATE: I received my order three weeks after the estimated delivery date after much correspondence with the company. I was charged a customs fee (contrary to the website’s policy) and when I requested a refund for this additional charge I was told to update my review to 5 stars and I would receive the refund.

Placed my order like a year ago and consistently asked for updates, still haven't seen it and will never see it.
EDIT: They tried to flag my post for false info when I provided purchase number LMAO

Ordered with Ups standard but it came with evri for some reason. Nonetheless, it came in 3 days (delivery time states 7-10 days) so i was quite impressed since i didn't select the express option. The products do as they say on the tin, bought their "lightbars" and dreamy one for the little ones bedrooms. Very well made products and you can see the difference from average amazon led's. will continue to buy for christmas prezzies.

Had a similar problem to one other reviewer on a missing item from my order that came at a later date. I received a Polarlamp (which was amazing) in about 3 days and the neon light took about 7 days to reach me, however considering I did choose standard delivery (7-10 days) I guess its fine, but I would prefer it being delivered together as I thought it was lost. Nonetheless, Adam replied to my email and ensured its just got shipped separately due to stock (I believe they're selling a lot). Will buy again, but would expect DPD express the next time.

Giving one star as I am unable to give 0 stars! Terrible service. I am still waiting for lightstrips I ordered and paid for in July. I have emailed this company, they refuse to refund my money, but still have not delivered the product I ordered, despite telling me that it is on the way twice in the last two weeks. Do not buy from this company
UPDATE: 24/10/22 I received lightstrips today which I originally ordered in July. I was asked by Adam at Lightstrips to amend my review. I am happy with the product received, but disappointed that I had to resort to complaining on a public forum in order to have the matter resolved and to receive my order

Very happy with the service i received from Adam, he gave a call informing that my lightstrips will have a 1 day added delay to processing due to stock levels, i accepted to wait and received the item in 3 days (dpd express listed on the website states 1-3 working days) so they pretty much kept their promise.
Nonetheless the products are of very good quality and will definitely buy from them again, need xmas waterproof lights done for the outside of the house.

Ordered on Sept 9/2022, paid 60.90$ canadian. Here we are 13 days later, have not recieved an order number, confirmation of delivery nothing. This isn't how you run a business. Save yourself the headache and the worry about whether you've been scammed and buy from someone more reputable.

Will be contacting my bank and filing a dispute.

***UPDATE*** Got ahold of them through livechat and they gave me the same reply they've been giving everyone else.

**UPDATE #2** 48 hours have passed and still have not recieved tracking information.

**UPDATE #3** Spoke with the manager on the phone about how I was going to my bank, they sent me lights in a competitors box, without their branding on the packaging itself. Probably cost less than what I paid them, will not be ordering from them again.