LightStrips Avis 

We struggled as first . But the way they fixed it was exceptional. They are a small business that has been extra busy . Joe has been amazing at helping me with the order . understanding the lights are gifts for my daughters . Very polite and helpful around the clock . Think we should give these guys some slack they have worked tirelessly to help us . Great help joe . Xmas bonus 😊

I ordered a set of lights over 2 weeks ago and since that time neither the lights have arrived nor have I had any form of communication from the company. I have just sent them a message via their website so will wait and see if I hear from them but so far I’m feeling like this might be a scam??????

Edit. After posting this review and also on Twitter, light strips got in touch to advise when delivery would be and the lights did arrive as advised. The lights are as described and my daughter is really happy with them.

After writing my review yesterday I had a gentleman called Joe contact me through Instagram and he did indeed sort my order out for me, gave me a Royal Mail tracking number and my order arrived today. I understand that they may be under pressure but if the website was updated to inform customers of the delay in processing and delivery times there wouldn’t be so many negative comments left and unhappy customers. I would like to thank Joe for his help in resolving the situation and if the light works as I hope I will update my review again!!

Once again the customer service received from this company is shockingly bad,very strange how they can never find the time to respond to emails but are in touch instantly if you leave a bad review. I was contacted within minutes of leaving my first review only to be given false information regarding my delivery date, still no tracking number or even confirmation that my order has been processed. I did not order the product as a Christmas present, so I don’t want to hear “not to worry you will have it before Christmas”
Thank you lightstrips for contacting trustpilot to say I have not left a genuine review, unfortunately for you I have kept all proof of purchase and correspondence with yourselves and have now forwarded it on to trustpilot. Thanks for your absolutely shocking service and also the contempt and arrogance you have shown your customers, I wish you nothing but bad luck in the future and hope that anybody reading this will have the sense to buy elsewhere. Buyers beware LIESTRIPS!!!!

Joe was great love my lights will order more in the new year

I originally had major problems with this company, part of my order was missing and I felt like getting fobbed of my customer services with no direct answers. This review is solely on Joe on Facebook messanger who assured me would be sorted and got my lights the next day after feeling like was going around in circles. I would recommend you trying to speak to him if you have any problems as he was quick and responsive. Thank you Joe. I have left at 4 stars for now until I test the lights but hopefully can put that review up 😁 your a credit to your team!

Delivery and dispatch took too long in my opinion, however once contact had been picked up by John at the light strip company, he kept me thoroughly updated with tracking and now that the lights are up , I have a very happy son. Thank you 😊

*** update ***

After numerous attempts at contact, a guy called Adam got back in touch and to be honest the guy was fantastic and a real credit to this company, when I expressed I needed my parcel rather quickly due to not having any other day off to give presents to family. He reshipped a replacement with express delivery and even gift wrapped it for no extra cost. He truly went above and beyond to help and I’m so pleased. Can’t comment on the product as the recipient hasn’t opened it yet. But after what turned out to be an awful start of this process, I’m very happy with the end result.
Christmas is a busy time anyway, add COVID to the situation and i appreciate sometimes businesses and people can become overwhelmed. If it stated at the time of ordering that delays were to be expected then I wouldn’t have minded. But I did order with plenty of time to receive my order yet my original still hasn’t arrived and it was needed for today so very happy with the help Adam has given!
Hope you get a Christmas bonus!

I’m quite surprised to see so many negative reviews on here after such glowing reviews on their website. I know I haven’t waited anywhere near as long as others but after placing my order on the 2nd of December, I was told I would receive it within 7-10 days yet here we are 8 days later and not even a dispatch message. I’ve messaged on Instagram and Facebook and haven’t received a response. I commented on a recent post on Instagram asking for my DM to be read and responded too but my comment appears to have disappeared or deleted.
I placed my order for a Christmas present and I’m not confident that it will be received in time as I need it by the 20th in order to pass on to the recipient in time, so now need to purchase from else where but can’t request my order to be cancelled or refunded until I receive it.

Not happy at all!

I placed an order back in October these were amazing although my socket had broken and light would no longer work I contacted the team and John was very helpful in sending a replacement set out for me I have just purchased another set as this was brill service definitely use again xx

Goods received unfortunately one of the items has parts missing which makes the item useless and unusable. The big one light strips I ordered arrived with just the light strips and a charger, it did not include the connector or a remote control. Really disappointed. I have made contact through Instagram and have fired off an email or two. No response currently.

Placed an order over 4 weeks ago, have not received it. Emailed twice, told 2 different things. I dont recommend using this site.

Edit:
After having a number of problems, it has got resolved.

Still waiting for my order I placed at the beginning of November. Been told 2 different dates it would be delivered after having to chase the order, but still no delivery. They don't have a contact number you can call to speak to anyone so you can only email. I'm ready to cancel my order, I've never had such bad customer service from a company which took my money a month ago with no goods being delivered or even a sorry from the company! I'd avoid this company!

The worst level of customer service and still not received an order ( 3499) that was placed on 07/11 , I email to chase on 22/11 and was advised that there was a “delay “and it will be with me no later than W/c 23/11 , emailed again on 25/11 , advised the order has been lost and they will arrange for the order to be with me on 28/11 or early the following week . I ordered these lights to go in the garden for the children for 1/12 , still not here . I then used their live chat and the person I spoke to was just unsympathetic and couldn’t really be bothered. I have never wrote a review on a company and felt so frustrated with all the empty promises, I asked for a refund and they advised that I can only request this after 7/12 due to consumer rights ! ... what can you say to that ! Shocking ... ** UPDATE ** I spoke to Lightstrips via Instagram who confirmed they have been overwhelmed with orders and my order was “ lost/missing/unavailable “ , they refunded me and sent an apology with a gift which was well received, there customer service via Instagram was faultless , shame it couldn’t be the same via email/chat .

Amazing!!!

I ordered a cosmic lamp a week ago and it arrived today - I immediately placed another order!

I had some issues loading the website but spoke to Adam on Instagram who quickly resolved that for me.

100% recommend this company, I will definitely be buying more!

Had to chase up order but once I did it was dispatched straight away. Guessing this is quite a small company.
Product was ok but expected more for the price. If you don’t put a good review up they ask you to change it.
Customer service were quite quick getting back to me considering the circumstances of covid.
Customer service is good, the product wasn’t as good as expected.

Ordered lights - Remote was broken but they were quick to rectify this for me. Sent me a moonlight which is fab! I ordered the wrong extention lead and they sent me the correct one also. Thank you

Had issues with delivery dates and so contacted the company, to be fair they responded quickly and sent me out a gift to apologise for the late delivery. So ended up with my lights and a compensation gift, happy with the responses I got from the company after I raised my issue!

THE EVENTUAL OUTCOME?FINAL EDIT:
My experience with the light strips product and delivery has been problematic. I originally had difficulty receiving the lights however, I eventually has good customer service with the company after I left my original review. I had my lights resent, and finally received them after about 2 months. However sadly I had a plug that did not function however the team was very helpful and offered a resend, however it seemed to slip through the cracks and was forgotten. I finally received a new set eventually after trying for help. I got the new set and they worked great together and look great. So, overall I had some problems with my delivery and function of one part of the lights, but the company was greatly helpful and the product is something I recommend, and I think that I just had a bad experience with a great company.

FIRST REVIEW:
Good service eventually, although some issues. Ordered lights nearly 5 weeks ago, and have received a tracking number, however, it's still "being prepared". I did my research and thought that this was a good site. I DM'd them on Instagram and emailed them, no reply. Ridiculous for what was quite expensive.
EDIT:
*After my review, they messaged me back. The person talking to me seemed very understanding and I will change my review once received.*
EDIT 2:
I received my lights 2 months after the order was placed. They were working great. But then after 5-10 minutes, they just stopped working. However, their service was great and they messaged me back asap and tried to help me.
EDIT 3:
Although I previously set the company to a 2 str for their customer service, it has been 2 weeks with no tracking number, or confirmation number after they have claimed to be resending with a new plug. I have tried to reach about but been ignored and given no real answers to my questions.

I wrote a bad review a couple of days ago and just wanted to say it’s been rectified and I was sent the product and upgraded for everything and completely happy with product

After a hiccup with my order and lack of communication, my order was lost and has been resent, best way to contact these ppl is on instagram, will update once lights arrive. John was very helpful.