The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Voir plus
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Lisez les avis des autres
I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Voir plus
L'entreprise a répondu
The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Voir plus
L'entreprise a répondu
Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Coordonnées de contact
2029 Verdugo Boulevard #191, 91020, Montrose, Etats-Unis
- support@themeatstick.com
- themeatstick.com
4,1
Bien
184 avis
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A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fix Your App
The stick itself works great, the app however needs a lot of work. It's very clunky and not very reliable for connecting the device to your phone. It took way too long to pair it to my Samsung S22, so it's not like I had an old phone. Customer support was useless as they never responded to my request for help. I had to hard reset the device using a paperclip on the reset button many times to get it to finally connect to my phone. But I will once connected it's a pretty neat tool.
26 novembre 2024
Réponse de The MeatStick
Thank you for your honest feedback! We're glad to hear you find the MeatStick impressive once connected, but we're truly sorry for the trouble you faced with the app and customer support. Your experience is not what we aim for, and we’re working hard to improve the app’s connectivity and usability.
We’ll be reaching out to you directly to assist and ensure everything is working smoothly. Your experience is important to us, and we’re committed to making it right!
Meatstick is Not Awesome
Well, since I was a valued customer and already had a large bundle with a couple sticks, charger, and wifi bridge. Then on Thanksgiving Week, I get a happy gobble gobble to vip's and now $129 more and you won't keep losing connections! And you can go out and buy that Turkey Fryer Kit because now ur probably can be in the fryer! And...before I purchased, I sent an email to support at the meatstick, asking if this new probe is compatible with my over $300 investment!...but it took 9 days to get an answer!!! I didn't say minutes..so, since you can't adjust the holiday that much, I took a chance and ordered...and then...to my disbelief...all the OTHER products I ordered for my feast arrived...like Malcolm Reed's Rubs from OK..and in my mail to support at the meatstick, I further told them that why are they Including a Free Extender for V5 for Gibble-Gobble!! WTF.....don't forget I found out 9 days later that it wasn't compatible! Then the app needed updating, installed the stick after charging, but couldn't connect the base to wifi....totally ruined my cook...then days later, I receive a notification that my samsung note8 is a tad older android and needs location and permissions enabled where's newer version doesn't need it! You need meatstick red app! Ok, download it...and no V5 available, even if you enable location and on top preferences..
28 novembre 2024
Réponse de The MeatStick
Thank you for taking the time to share your detailed experience with us. I want to sincerely apologize for the challenges you faced, especially during an important cooking occasion like Thanksgiving. We deeply value your loyalty and regret that your experience didn’t meet expectations.
To address your concerns:
Response Time
I want to personally apologize for the 9-day delay in responding to your inquiry. During Thanksgiving week, we experienced an unexpected spike in support tickets, which significantly impacted our response times. While this isn’t an excuse, we’ve already taken steps to ensure better coverage during peak times in the future, so we can provide more timely assistance when you need it most.
Compatibility and Promotions
I understand your frustration with the compatibility confusion and the timing of promotions. Regarding the MeatStick V, I’m sorry for any misunderstanding. It has recently come to our attention that older Android devices, like your Note 8, require the MeatStick Red app for compatibility. While the app doesn’t currently display the V model in its interface, rest assured that the MeatStick V works with the Red app once permissions and location settings are enabled. We’re actively working to improve the visibility and communication around this.
As for the free extender promotion, we recognize how this may have felt unfair given the timing of your purchase. Your feedback has been noted and will help us refine how we communicate future promotions.
Technical Issues
I’m truly sorry for the technical challenges you faced, including connectivity issues and app updates. These experiences shouldn’t have disrupted your cooking, and we’re taking steps to improve setup clarity and ensure smoother experiences for all users moving forward.
Thank you for your patience and understanding. We’re committed to learning from this and delivering a better experience.
Service Help
I received the ordered MeatStick X promptly. The Meatstick would not connect to my MeatStick App which made it impossible to use with my pellet smoker. I wrote two requests for help and I have not heard back from your company. Very disappointed. I did research on my own found that my problem was a need to update my app with a Red program. Now it works. Would have been nice if the the MeatStick company would have told me how to fix my problem. The Meatstick X still does not charge my probes.
27 novembre 2024
Réponse de The MeatStick
Thank you for your feedback, and we’re sorry to hear about the issues you’ve experienced. We’re glad you were able to resolve the app connectivity, and we truly apologize for the lack of guidance upfront.
Our support team will be reaching out to troubleshoot the charging issue with your MeatStick X and ensure everything is working as it should. Please don’t hesitate to contact us directly if you need further assistance in the meantime.
Thank you for your patience, and we’re here to help!
Top thermometer I ever owned
Very high-quality and precise give you an estimated time for cooking the best. The thermometer I’ve ever owned.
29 novembre 2024
Réponse de The MeatStick
Thanks so much for the amazing feedback! We're thrilled you're loving the precision and quality—it’s all about making that perfect cook effortless and delicious!
Had a problem with the WiFi bridge I…
Had a problem with the WiFi bridge I purchased. Your customer service took care of everything with no problem.
27 novembre 2024
Réponse de The MeatStick
Thank you for sharing your experience! We're so glad our customer service team could help resolve the issue for you. If you ever need anything else, don't hesitate to reach out. Happy cooking!
Worked perfectly on my deep frying…
Worked perfectly on my deep frying thanksgiving turkey!!!
21 novembre 2024
Réponse de The MeatStick
Hi Andy! Thank you so much for your kind words. We’re thrilled to hear our product helped you nail that deep-fried Thanksgiving turkey! We appreciate your support and can’t wait to be part of more delicious moments in your kitchen or at the fryer!
Réponse de The MeatStick
Thank you for your feedback! We're thrilled that you're impressed with the MeatStick's exceptional temperature capability. Here's to achieving new heights in precision cooking!
Your tech support is one of the worst I…
Your tech support is one of the worst I have seen. It took over 1 month and 9 emails to get a charger exchanged. The least email before you all shipped it you tried to upsell me to the most recent version at full price. The price quoted didn't reflect current prices, it was 30% higher. Really bad. I will not recommend your company for anything.
30 octobre 2024
Réponse de The MeatStick
Thank you for sharing your feedback with us. We're truly sorry for the delay you experienced in getting your charger replaced—it certainly took longer than we’d like, and we appreciate your patience.
While we made an exception to replace your charger despite signs of water damage (which typically isn’t covered under warranty), we understand that the process felt frustrating. We also offered an upgrade to our latest probe at a discounted rate of 50%, although it was indeed a separate promotion from our 30% off sale price at that time. We strive to provide the best value to our customers and appreciate you taking the time to highlight areas where we can improve.
We hope you'll give us the chance to provide a better experience in the future, and please don't hesitate to reach out with any other concerns.
My order is missing the thermometer…
My order is missing the thermometer proe that comes with the extender. I only received one probe that I purchased separately.
29 octobre 2024
Réponse de The MeatStick
Thanks for reaching out! We just responded to your support ticket. Your order only includes 1 probe which is showing in your attached photo. Please open that box and you'll see the probe. Please let us know if you have any other questions!
Communications was to slow
It took to long back and forth between suggestions. It seams there is a lot of issues with your product since the time laps between communications. But the end results (replacement) was appreciated.
28 octobre 2024
Réponse de The MeatStick
Hello Robert,
We apologize for the delay in communication. Recently, we've been experiencing some setbacks with our customer support team due to limited manpower, which has caused longer response times than usual.
We truly appreciate your feedback, and we're working hard to improve our response times moving forward. Thank you for your understanding, and if you have any further questions or need assistance, we're here to help!
Réponse de The MeatStick
Thank you for sharing your feedback. We truly appreciate your patience and continued trust in MeatStick. If you encounter any further issues, please feel free to reach out to us. Our team is always here and ready to assist you.
I had issues with MeatStick
I had issues with MeatStick; there was no fault for MeatStick, and the customer service was phenomenal.
25 septembre 2024
Réponse de The MeatStick
Thank you so much for sharing your experience! We’re glad to hear that everything worked out in the end and that our customer service team could assist you. If you have any other questions or need further support, don't hesitate to reach out!
The MeatStick itself is a great…
The MeatStick itself is a great product. However, I sent several emails to the company asking questions and never got a response. So, while the product is great, don’t expect good support.
2 octobre 2024
Réponse de The MeatStick
Hello Roland,
We apologize for the delay in communication. Recently, we've been experiencing some setbacks with our customer support team due to limited manpower, which has caused longer response times than usual. However, we did respond to your earlier message within two days and tried to get back to you sooner—it seems like our previous message may have been missed.
We truly appreciate your feedback, and we're working hard to improve our response times moving forward. Thank you for your understanding, and if you have any further questions or need assistance, we're here to help!
Réponse de The MeatStick
Hi James! Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience. If you ever need anything else, don’t hesitate to reach out!
Could only get one of my new sticks to…
Could only get one of my new sticks to connect. So same problem I had with the old ones can’t count on them to work. They eat batteries put new ones and then they are dead. I have one 4x charger and it never works and it’s been to long to do anything about it. My fault got fed up and just started using wired Thermal works that I bought. I appreciate what you did replacing the sticks you didn’t have to at least one worked now.
24 septembre 2024
Réponse de The MeatStick
Thanks for sharing your feedback, and I’m really sorry to hear about the ongoing issues with your sticks. It’s frustrating when things don’t work as expected, especially after trying multiple solutions. We genuinely appreciate your patience and will reach out to you directly to see how we can assist further. We want to make sure you get the most out of your MeatStick!
MeatStick 4X Set
Being able to see the temperature profile from edge to interior is going to be useful when I slow smoke a ribeye to get uniform medium rare.
4 septembre 2024
Réponse de The MeatStick
We're thrilled to hear that the MeatStick 4X Set is proving useful for achieving a uniform medium rare when slow smoking your ribeye. Your feedback means a lot to us, and we can't wait to see what you cook up next! Happy grilling!
The customer service was great
The customer service was great! They were very prompt at resolving the issue. The only reason I didn't give 5 stars is that the MeatStick device itself had issues. I haven't used the device so often that it should have failed in the first place. However, the customer service rep did a great job to remedy!
4 septembre 2024
Réponse de The MeatStick
Thank you for your feedback! We're glad to hear our customer service team was prompt in resolving your issue. We apologize for the trouble with the MeatStick device and appreciate your understanding. If you need further assistance, please reach out!
Réponse de The MeatStick
Thank you for your feedback! We’re glad you found our instructions helpful. If you have any more questions or need further assistance, feel free to reach out!
Réponse de The MeatStick
Thank you for your kind words! We’re committed to providing great customer service and standing behind our products. If you need anything else, don’t hesitate to reach out!
Great customer service
Had an issue with my MeatStick and though it was out of warranty they sent me a brand new one!
22 août 2024
Réponse de The MeatStick
Thank you for your fantastic feedback! We’re glad we could help and get you a new MeatStick. If you have any more questions or need assistance, feel free to reach out!
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