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Noté 3 sur 5 étoiles

The CS seems to always imply that the issue(s) are user error. You have to send photos of everything, repeatedly answer questions that may have previously been communicated. This company seems to want... Voir plus

Noté 5 sur 5 étoiles

I own several MeatSticks and use them all, picking the right one for whatever I’m cooking. I usually go for the latest model because they keep adding more advanced features and extra sensors, so you g... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The initial setup with the App and the sticks was a little cumbersome, but did eventually get both that I purchased to sync up properly. That's the only reason for a little less star on my review. D... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Update (07/27/26): With the assistance of MeatStick’s Help Center, I found that the second stick was hidden in a secret compartment that you wouldn’t notice unless you knew it was there. Please plac... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. aussi dans
  3. Aire de barbecue

Écrit par l'entreprise

At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

184 avis

5 étoiles
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A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,1

Tous les avis

(184)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Sensor Failure

Wasn't great when it didn't work when needed, but hopefully the quick warranty replacement will fix the issue.

1 juillet 2024
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Réponse de The MeatStick

We understand your frustration, and we’re sorry the product didn’t work as expected. We hope the quick warranty replacement resolves the issue. If you have any more concerns or need further assistance, we’re here to help. Thank you for your patience!

Noté 5 sur 5 étoiles

Super easy to use

18 juin 2024
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Réponse de The MeatStick

Awesome! We're thrilled to hear it's super easy for you to use😊

Noté 1 sur 5 étoiles

Ambient temperature horrific

Ambient temperature on my Weber 22 charcoal grill was 400 on cover. Ambient temperature using another 2 wired probes 395 as close to meat stick probe

AMBiENT TEMP of BOTH MEAT STICKS 246 and 331 max after 1 hr cook

26 juin 2024
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Réponse de The MeatStick

Hello Greg,
Thanks for your review and we apologize for the inconvenience! Though the ambient temp may seem off, it's actually working correctly as it measures the temp directly around the meat, which is often lower than other areas in the grill. This can be due to hot and cold spots, evaporation bubble effect, and temperature fluctuations. Check out this video explanation: https://www.youtube.com/watch?v=Bc2WhEv4scE. If none of these seem to be the case, please reach out to us at https://tms.fyi/help. Thank you

Noté 5 sur 5 étoiles

Game changer!

This item is a game changer, especially for longer grilling sessions.

25 juin 2024
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Réponse de The MeatStick

That’s fantastic to hear! Here’s to many more delicious cooks! 🍖🔥

Noté 4 sur 5 étoiles

My replacement meat stick worked Perfect with some comments.

My replacement meat stick worked PERFECT. As my first ones purchased over a year ago never worked properly, they appeared to be defective. The company was receptive and assisted me in getting some newer upgraded ones.
I deleted the old app and installed the new one. Smoked a Tri Tip to perfection. I have not tried the miniX yet. I don't have a bridge gizmo. But it all cooks work like last night, I will be satisfied.
Some comments:
1. I'm older (67). The App tutorial is way too fast to be useful (for me). I use paper instructions or easy to read texted instructions. It would be nice to have something that clearly defines what the LED lights mean. It's simple? Write it down for dummies.
If there are certain selections in the app that need to be made for the thing to work, make it simple. The app should be set up with those. Then only the phone selections need be set up.
2. When initially during setup, selecting which stick I have for the app to use, it is very confusing. There are a lot of different options and they don't simply "line up" without a guess.
3. I'd say that the MeatStick cooked 3F below what my previously used wired probe cooked. One is more right?
4. The alarm went off 6F below the target temperature as indicated.
Then the DONE, LET'S EAT" alarm went off 3F below the target temperature. I edited the target temperature during the cook and while it changed the target, it still went off 3F below target. Why?
I can make these work.
The app indications are good to determine the changing cook temps. I like that it tells you the time of cook. "Time remaining" really didn't accomplish much as it was always 2 minutes.
Easy to clean.
It worked from inside a Masterbuilt Electric smoker outside the house and into the kitchen.
The app remained open and didn't use a lot of power.
A simple paper showing what the indications mean, what the colors mean, what the app selections mean and why you would choose something else and the differences between the cooks (as far as the app works) would be useful to this older guy.

28 juin 2024
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Réponse de The MeatStick

Hello Scott,

We have informed our relevant team about the issues you mentioned, such as the alarm triggering too early and the time remaining indicator consistently showing 2 minutes. Our engineers are currently working to address these issues, and we expect the fixes to be available in the next app update.

Regarding your feedback on the app tutorial and initial setup being confusing, we appreciate your input. The tutorial is displayed only once in the app upon initial download. If you wish to view the tutorial again, please reinstall the MeatStick app. Additionally, ensure to select either the MeatStick 4-sensor or MeatStick Chef series on the 'Pick Your Series' page when you reinstall the app.

If you have further questions, feel free to let me know or check our Help Center https://docs.themeatstick.com/.

Once again, we apologize for the inconvenience and appreciate your patience. We will keep you updated once the app issues have been resolved.

Noté 5 sur 5 étoiles

Quick shipping, great price!

Great Father's Day deal on items I needed. Grilled steaks are now cooked to perfection. Highly recommended.

15 juin 2024
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Réponse de The MeatStick

Thank you for your wonderful review! We appreciate your recommendation and are delighted to know that our quick shipping and great prices met your expectations. Thank you once again for your support!

Noté 5 sur 5 étoiles

Great product

Great product. Fast shipping & tracking.

12 juin 2024
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Réponse de The MeatStick

Thank you for your fantastic review! We're delighted to hear that you are pleased with our product and that you had a positive experience with our fast shipping and tracking. Your satisfaction is our top priority, and we're glad to know we met your expectations. Thank you once again for your support!

Noté 1 sur 5 étoiles

Køb for kr. 800,- invasion at dit privatliv

Jeg forventede et produkt der havde høj funktionalitet og var enkelt at bruge. Jeg nåede ikke til at teste den i praksis. Da jeg efter, at have kæmpet mig gennem installation af deres app, hvor de stædigt, blandt en masse andet krævede adgang til min position og email var jeg træt af deres app.
Da jeg efter dette overgreb fik mulighed for at åbne appen, var der en tosset kakofoni at valgmulighed, som kun havde til undskyldning, at retfærdiggøre det intensive indgreb i mit privatliv.
Jeg skal kun bruge temperatur og alarm. Jeg kan selv finde mine opskrifter og er ligeglad med deres fif.

15 décembre 2023
Avis spontané
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Réponse de The MeatStick

We're truly sorry to hear about your experience and understand your concerns regarding privacy and app functionality. We appreciate your feedback, as it helps us improve. Since we weren’t active on Trustpilot at the time, we’re just now seeing your review. If you’d like to share more about your experience or if there's anything we can do to assist you, please reach out to us at support@themeatstick.com. Thank you for bringing this to our attention!

Noté 1 sur 5 étoiles

Bare find et andet produkt

Bare find et andet produkt. Prisen matcher overhovedet ikke produktet.

8 décembre 2023
Avis spontané
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Réponse de The MeatStick

We're sorry to hear that you were disappointed with your experience. We weren’t active on Trustpilot at the time, which is why we’re only seeing your review now. Your feedback is important to us, and we’d appreciate the opportunity to learn more about your concerns. If you're open to it, please reach out to us at support@themeatstick.com, and we’ll do our best to assist you.

Noté 1 sur 5 étoiles

Har brugt termometeret 5 gange

Har brugt termometeret 5 gange - nu kan appen ikke længere finde termometeret. Helt disk er ubrugelig . Har fulgt alle forslag uden resultat.
Kontaktede Backyard Living der skal forestille at være dem der servicerer kunderne. Uden kvittering er de fuldstændig ligeglade med mit problem.
Hold dig væk fra The MeatStick :o((

20 octobre 2023
Avis spontané
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Réponse de The MeatStick

We're sorry to hear about your experience with the thermometer. Since you purchased through Backyard Living, please contact them directly at cs@backyardliving.dk for support. We weren’t active on Trustpilot at the time, so we appreciate your feedback now. Thank you, and we hope you find a resolution soon!

Noté 1 sur 5 étoiles

Bad broduct, broke down immediately, useless support and a million pop-ups. Nope.

Ordered the MeatStick Mini. It's horrible.

The product broke down from heat after 2 cooks. A thermometer, with plastic breaking into pieces from the heat. Really?

The connection is terrible. Even if I have my iPhone 12 on top of my oven, it might not connect. There might be a delay where the temperature jumps suddenly to a lot more than desired since the connection was lost in between.

And Popups. Do you like pop-ups? The meatstick app certainly does. Every time, a million popups. Unnecessary information I simply don't care about.

Also, you must enable specific GPS location. Which...leads to more pop-ups as iOS will ask "do you want this app to keep tracking your location in the background" and if you click "no", then the MeatStick app will give you alert pop-ups that they need that information.

Apparently the meatstick must know my address exactly to work. But...actually, it does not. If I disable that feature, it'll still work. But, you guessed it – there are more annoying popups! Be ready to click X about 5 times just to set up a cook for a steak.

It's just so much more hassle than an old-fashioned thermometer. All the steps to launch the app, clicking a million buttons, connecting the bluetooth, just to have it not be connected and alert you too late. And, the plastic to break down from the heat. It's a no for me.

I tried contacting their customer support. After about 3 emails I decided it simply was not worth it. They didn't really seem to care and tried to forward me to a dutch language support channel so I just gave up and decided to write this review hoping the next person will not waste their money on this bad product.

29 novembre 2022
Avis spontané
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Réponse de The MeatStick

We sincerely apologize for the issues you’ve experienced with the MeatStick Mini and any frustration caused. We weren’t active on Trustpilot at the time, which is why we missed your review. If you’d like to give it another shot, please reach out to us at support@themeatstick.com, and we’ll do our best to resolve this for you. Your feedback is greatly appreciated!

Noté 1 sur 5 étoiles

The thing just won’t pair. They don’t care.

The thing just won’t pair. They have no timely avenue to support the product.

I accidentally unpaired the thermometer last night after a successful cook. I tried to connect it this afternoon and I’ve been working on it for over 2 hours. I also have a Ph. D. In electrical engineering from Vanderbilt so I think I should be able to figure out the MeatStick, but I guess that’s not enough to use their products.

All lights me setting are correct according to the app. I’ve started a support ticket, emailed, and left a voicemail. They just don’t respond in a timely manner which renders the product useless. As I said, I’ve been working on this for well over 2 hours. It was a bear to pair the first time, and I haven’t figured out the magic sequence in the last two hours. Just save yourself the frustration and buy something other than the MeatStick.

25 juin 2022
Avis spontané
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Réponse de The MeatStick

We're truly sorry for the frustration you've experienced, and we apologize for any delays in support. We also want to acknowledge that we were not active on Trustpilot at the time, so we missed this review. Given your expertise, we understand how frustrating this has been, and we want to help. If you haven’t already heard back from our team, please reach out to us again at support@themeatstick.com, and we’ll make it a priority to resolve this issue as quickly as possible.

Noté 1 sur 5 étoiles

Stay clear away!

Absolute useless piece of garbage, don't waste your money!
I have purchased 4 sticks, a regular Mini and a MiniX and NONE of them work properly. Twice I have tried using them, both times it was a damn disaster. Contacted support and they're just sending me useless template answers which none of them solved the issue and they're refusing a refund claiming Kickstarter policies don't allow them to do so.

Garbage company with garbage products!

19 novembre 2021
Avis spontané
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Réponse de The MeatStick

We sincerely apologize for the experience you had and for any frustration caused. As we had not been actively using Trustpilot at the time, we were unaware of your review from back then. Please don't hesitate to reach out to us at support@themeatstick.com, and we would be happy to assist you in resolving this matter.

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