Ocean BMW & MINI Avis 

Copy and paste response to bad reviews, suggests they are not really bothered.

In June 2021 I had the soft top motor replaced by ocean bmw in Paignton at great expense because I was moving house and had no alternative. They did this but damaged the roof lining. I was promised that this was on order and would be replaced within six weeks. I explained to them that I had moved to North Wales. They assured me that that was not a problem. Despite numerous phone calls and messages I have had no further contact from them. I am totally disgusted with the lack of any service.

Very poor after sales. Bought an approved used car which was under 3 years old. Noticed an unusual noise coming from air vents on the first day. Went to get the car checked at a different dealer which was closer to me. They did the diagnostics and said there was no gas in the air con, no leaks or faults in the system, and that it wasn't covered under BMW approved used warranty. I had to pay the diagnostics and re-gassing bill which came to 374. This was within 3 weeks of me having the car. I asked Ocean BMW Plymouth for reimbursement since the car should've had gas in the air con when they sold it as an Approved Used Car. They refused to reimburse any costs and claimed the car had been checked when it was sold.

This is really disappointing as I believed an approved used car should've come fully tested and I shouldn't have to get it fixed at my own expenses within firat 3 weeks of owning it.

I was very pleased with the service on my purchase, from the start to finish I was treated with respect and understanding.

Our family has received exemplary service from Ocean Torbay over the last 20 years.
During the last 4 years we have purchased 7 cars from Jermaine who always goes above and beyond with his excellent customer service - he is a great asset to their business.
Our family will continue to travel to Devon to receive their outstanding service.

Friendly approach when entering the showroom . Efficient staff and confident that the job required will be done in a correct and precise way .

We had great service from the Ocean Falmouth Motorrad Team.
A great deal with friendly and first class service service from Julian Hanger

Great company to deal with, purchased my new GSA1250 and the process was great. Good information and details provided, prompt responses and service, would highly recommend

Replaced a battery in a key fob very efficiently.

Having purchased 5 Mini's over a number of years from Ocean Mini I can thoroughly recommend Danny Welch amongst many others there for a professional service. Ocean Mini have always diligently responded to all of my questions and concerns and have gone far above and beyond what anyone would ever expect. Of course, there is always a plan to purchase any future vehicles when the time arises.

Plymouth Ocean BMW’s Sales Manager once again worked to find me a car with the right spec to budget. All is great until BMW delay the delivery by 2 months, this is where my relationship with Plymouth Ocean BMW has gone from good to great.

They know what I was up against and the impact of not having the car as my previous BMW had gone. They put measures in place to allow me to stay mobile and how they did this simply blows me away, it’s influenced so many people to comment on incredible service.

All I can say is that you can go to shiny big dealerships but you will not get the service that Ocean deliver time and time again. I say this from experience and don’t hesitate to walk in as whoever you see will look after you.

Thank you so much and we look forward to seeing you in May and June for the next chapters in our Ocean experience - best BMW dealer customer service for sure !

Don’t hesitate to purchase from them and I live over 120 miles away.

I made an online enquiry for a BMW 2 series Grand Coupe for my Wife, late on a Saturday evening, I received a Saturday evening response, Sunday follow up and all the information I could then need over the course of the next few days to secure the purchase of the car in March 2021.

The integrity of the Sales Team was brilliant, the communication excellent throughout as this was carried out at distance and during the Covid pandemic.

The handover was excellent and car set up perfectly. Having bought many BMW’s from across the UK this is a great dealership.

A first class service from start to finish. I had the pleasure of dealing with Paul Yearsley who was courteous, competent and attentive throughout the sales process.

Had an amazing experience buying my car through Ocean bmw .The sales team were extremely attentive,informative and totally honest throughout the whole process .When the day came to collect my new vehicle everyone at ocean made me very welcome and made it a very enjoyable experience on the whole

My Mini Clubman is my 7th Mini
and is the best so far. It is comfortable,
spacious (I have a large dog) impressive
handling, good performance and a lot of fun.
I have had excellent service from the
Staff at Ocean Mini - both Sales and
Servicing and have no hesitation in
recommending Ocean Mini.

Hi there, I would like to say a big thank you to ocean BMW Torbay, and especially
Paul Yearsley who last Friday 25/3/22 sold me my ( S 1000 XR ) Paul made the whole process very simple, pleasant and easy for me, he was very thorough in showing me all the controls on the bike especially the TFT
He was also very helpful in our phone conversations and supplied me with additional pictures and very supportive over the phone filling out the sales forms.
It’s a 10 out of 10 for me,
Thanks Paul
Warren Boardman.

always very professional, very helpful and making things as easy as possible which for me as business owner is very important as I do care about my time the most. Simon and crew are right people at the right place I can say very friendly and making me coming back to them every few monts for new car.

Brilliant sales service from Jules. He and team were true professionals all through my buying journey.

Very happy with my car, pleasant and happy experience purchasing through BMW.