Booked BMW in at Ocean Penryn following a BMW recall and selected complimentary car wash, dropped car off at 8am. Was told to come back at 1230 hrs. Car no ready at 1pm and eventually collecte... Voir plus
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2021 BMW 1 Series M-Sport (in Storm Bay metallic) We have just purchased a 2021 BMW 1 Series M-Sport from Ocean Falmouth. Traded our previous 1 Series at a reasonable price, was expecting a littl... Voir plus
L'entreprise a répondu
We recently bought a M340d from Ocean Plymouth, traded in our X3. Very pleased with the deal, the car & the overall service. Dean was very personable, knowledgeable, and we really felt we had a pers... Voir plus
L'entreprise a répondu
Customer service beyond a joke - absolutely hopeless. Brand new car developed fault - even though in warranty period won’t provide courtesy car - constantly told works will be done tomorrow but t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire BMW
- Atelier de carrosserie automobile
- Concessionnaire moto BMW
- Concessionnaire MINI
- Concessionnaire moto Triumph
Écrit par l'entreprise
Ocean Group – Your BMW, MINI & Motorcycle Specialists in Devon & Cornwall With decades of experience and a passion for customer care, Ocean Group offers new and Approved Used BMW, MINI, BMW Motorrad, and Triumph Motorcycles. Visit our Falmouth, Plymouth, or Torbay showrooms to explore the latest models, including electric and hybrid options. Our expert team is here to guide you on finance, insurance, and vehicle care. With manufacturer-approved service centres and skilled technicians, we provide everything from MOTs and servicing to genuine parts — supporting you throughout your ownership.
Coordonnées de contact
St Modwen House, Longbridge Road, Marsh Mills, PL6 8LD, Plymouth, Royaume-Uni
- 01752 202828
- feedback@oceanbmw.com
- theoceangroup.co.uk
2,8
Moyen
151 avis
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Abysmal Ocean BMW group.
Whilst on holiday at my parents in Paignton i took my car to Ocean Torbay to have the EGR cooler replaced as required by a vehicle recall from BMW.
Whilst carrying out the above repair they damaged an engine sensor.
Ocean have refused to accept any responsibility for the damage they have caused, the sensor was replaced, with no cost to me, by my local BMW dealer Knights South in Stafford Staffordshire.
I was considering buying a new 4 series from Ocean, rest assured they will never get any business from me again and I advise others to think twice too.
12 août 2020
Avis spontané
Carried out recall on my vehicle
Carried out recall on my vehicle. Courtesy vehicle provided at no cost M135i - fantastic car. Identified issue before returning car to me with Xenon light and replaced for me - only charged for bulb. Excellent service, Thank you.
29 avril 2020
Avis spontané
Ocean BMW Plymouth. Awful!
I had a 335i BMW convertible with endless warranty issues. The staff were unhelpful, inefficient and frankly foul. I will never buy a BMW again.
As an example I had severe gearbox problems but they merely reset the computer error messages and asked me to come back if I had a problem. After 8 or so visits I had to go to an independent mechanic who told me to insist it needed replacing. Eventually they agreed. A new gearbox after 27,000 miles and months of issues. But there are a long list of other warranty items too boring to repeat here.
AVOID Ocean BMW and in fact avoid BMW now as reliability is so poor (look online for statistics) and especially they use run flat tires on everything unless you want endless cracked alloys and roadside recovery as you can't get a new tire for days as they are so expensive to keep in stock. You can't always keep driving on a run flat if it's damaged. The ride is horrible as well.
20 février 2020
Avis spontané
I have been a customer of Ocean BMW for…
I have been a customer of Ocean BMW for about 25 yrs and 11 new cars. In my time I have found them exceptional, in fact pluperfect. I’ve had 1 bad experience with a 318TI some 20 yrs ago but Ocean and BMW sorted it out by offering me a new replacement car. I upgraded this car before build date to a new 325TI. I own today a 340i which I’ve had now for 3 yrs and I’m over the moon with it. To sum up, a great company, with a great team.
10 décembre 2019
Avis spontané
Exceptional Customer Service
Our car reported a fault whilst on holiday - customer service exceptional and the car was checked out the same day.
Fabulous team - highly recommend using!
16 août 2019
Avis spontané
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