I ordered a touch table lamp in August which worked on arrival. Next time I tried it less than 2 weeks later it didn’t! Emailed the company who said their supplier had a replacement in s... Voir plus
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Lisez les avis des autres
I had a really positive experience with the online lighting store. There is a really wide choice of lighting of all types and with an extensive price range, from low to high. The lights I bought came... Voir plus
This was my third purchase. All three came on time and in excellent condition. I needed to return the middle one and this was managed efficiently by helpful staff. I am delighted with the quality an... Voir plus
New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Online Lighting Store...For All Your Lighting Needs.
Coordonnées de contact
PO Box 393, BT20 9GQ, Bangor, Royaume-Uni
- +442896227517
- info@theonlinelightingstore.co.uk
- theonlinelightingstore.co.uk
4,5
Excellent
761 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I received the light promptly and in…
I received the light promptly and in tact. Thank you. But it was awkward fitting the light as the fitter said the wires, connectors and attachments were too small to allow them to connect to the wiring that was there. So it took a bit more time and we had to buy new connectors for it. Otherwise I love the light.
2 octobre 2025
Avis spontané
Réponse de The Online Lighting Store
Thank you for your feedback, we really appreciate it.
Quick response times to queries and no…
Quick response times to queries and no quibble guarantees, refund policies
15 septembre 2025
Avis spontané
Réponse de The Online Lighting Store
Thank you for taking the time to leave a review Harry!
Very poor customer service they they…
Very poor customer service they they ask you if you want bulbs and of course you do but purposely send you the wrong ones then do nothing about it steer clear
25 septembre 2025
Réponse de The Online Lighting Store
I am sorry you have had an issue, can you just clarify for me whats items on your order you have received wrong and I can look into this for you. I can see we have had some back and forward with you about the bulbs not being dimmable, but we have supplied the order exactly as per what you had ordered at the time from as far as what I can see here.
Good contact and updates and very quick…
Good contact and updates and very quick off shore delivery.
25 septembre 2025
Réponse de The Online Lighting Store
Thank you for taking the time to leave us a review Robert, very much appreciated!
Beautiful Phaedra lamps
We ordered 2 Phaedra lamps for our living room. They arrived, very well packaged, 3 or 4 days later. The lamps are lovely, both with & without being illuminated so we are very happy with our choice & would be pleased to recommend them.
1 octobre 2025
Avis spontané
Réponse de The Online Lighting Store
Thanks you for your great review, we really appreciate it!
ordered a desk lamp arrived well packed…
ordered a desk lamp arrived well packed and quickly on opening the shade on lamp had rust spots on the inside contacted Online Lighting they immediately sent out a replacement which was all good and worked well. well done prompt service.
1 septembre 2025
Avis spontané
Réponse de The Online Lighting Store
Thank you for your review Nigel!
Réponse de The Online Lighting Store
Thank you for your review Deirdre, we really appreciate it!
Very fast delivery
Very fast delivery . I am delighted with my purchase it looks amazing . Will definitely be using your company again.
7 août 2025
Avis spontané
Réponse de The Online Lighting Store
Thanks for the great review Shirley!
Delivered very quickly
Delivered very quickly. Well packaged, looked as good as the advert. Its always a worry when you purchase somthing from a photo, but this didn't disappoint. Thanks very much.
2 septembre 2025
Réponse de The Online Lighting Store
Glad you were happy with your order, thanks Felix.
Great customer service
Competitively priced. Easy to use website. Good communication throughout - delivered on time and items were very well packaged
2 septembre 2025
Réponse de The Online Lighting Store
Thank you for taking the time to leave a review Nat!
Awful support
some one else has ordered from this company and signed up incorrectly with my email address.
when I informed this company they had the wrong person/email address (as I’ve never ordered from them) their support response was to ask me what the right person/email was...
Since then, I continue to get emails from them so I’m leaving this one star review due to awful support shown to date.
1 septembre 2025
The online lighting store - a great company
The online lighting store - it took a while to receive my 3 lampshades. I only needed one shade and I did keep one - small box sand 50 cm = great quality, really pleased. I then returned the other two = no bother. Good company.
20 juillet 2025
Avis spontané
Réponse de The Online Lighting Store
Thank you for taking the time to leave us a review Clare!
Brilliant store.
Very easy to search on the website for what we wanted. Easy to order and arrived swiftly. They came very well packaged, as they were glass, and included easy to follow installation instructions. They were both wired and up in an hour.
29 août 2025
Réponse de The Online Lighting Store
Thank you for your great review Stephen.
Good price and prompt delivery
28 août 2025
Réponse de The Online Lighting Store
Thank you for leaving us a review Carrie, we really appreciate it.
Not a great experience
I placed an order on 3/7, it said items were in stock. I had to wait until 11/8 for the goods after chasing several times. Calls go unanswered. I had to chase several times for an invoice. Not the best experience. Had I been told about the wait I would have gone elsewhere. Misleading.
11 août 2025
Avis spontané
Réponse de The Online Lighting Store
Hi Steve, I have sent you a request for further information as I would like to look further into this but can't find your order on our system, iff you could send me the email address you used or better still your order number I would appreciate it.
Fantastic service
Fantastic service. Great selection of lights. Quick delivery. Had a change of mind with a light fitting and no issues with returns. Would not hesitate to order from The Online Lighting Store again.
2 juillet 2025
Avis spontané
Réponse de The Online Lighting Store
Thanks for the great review.
Kept me updated when lights were coming…
Kept me updated when lights were coming and fab lights
29 juillet 2025
Réponse de The Online Lighting Store
Thanks for the review and taking the time to make it.
Excellent service
29 juillet 2025
Réponse de The Online Lighting Store
Thank you, really appreciate your review.
Quality lamps but delay in shipping
Quality lamps, however took an age to arrive !
4 juillet 2025
Avis spontané
Réponse de The Online Lighting Store
Hi Alun, I have sent you a request for further information as I would like to look further into this but can't find your order on our system, iff you could send me the email address you used or better still your order number I would appreciate it.
2 extra lampshades
I required 2 extra lampshades for my lamps i had previously purchased......
they had no problem locating and organising delivery. Payment was easy and secure
Arrived well packed and in tact.
Highly recommended
1 juillet 2025
Avis spontané
Réponse de The Online Lighting Store
Thanks for this, much appreciated.
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