The Online Lighting Store Avis 

761
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a touch table lamp in August which worked on arrival. Next time I tried it less than 2 weeks later it didn’t! Emailed the company who said their supplier had a replacement in s... Voir plus

Noté 5 sur 5 étoiles

I had a really positive experience with the online lighting store. There is a really wide choice of lighting of all types and with an extensive price range, from low to high. The lights I bought came... Voir plus

Noté 5 sur 5 étoiles

This was my third purchase. All three came on time and in excellent condition. I needed to return the middle one and this was managed efficiently by helpful staff. I am delighted with the quality an... Voir plus

Noté 5 sur 5 étoiles

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Voir plus

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

The Online Lighting Store...For All Your Lighting Needs.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

761 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 52 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(761)

191 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I would recommend

Quality was great. Customer service great. Delivery normal.

27 octobre 2025
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Réponse de The Online Lighting Store

Thank you, every review helps us greatly.

Noté 4 sur 5 étoiles

Great Light

Great Light, just haven't put it up yet, was expecting it to be in one piece but hopefully the electrician will put it together for me. And I since ordered another light which arrived today, and I have just unpacked (It is in 1 piece) and its fabulous. Looking forward to seeing them both up!

1 octobre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your review, some fitting do require a bit of assembly, if anything is unclear with this just get in touch.

Noté 5 sur 5 étoiles

Fantastic customer service and value for money goods

Being able to contact customer services by phone or email and to receive prompt responses is a great asset to this company
Being kept up to date with order process, everything about this company will make them my chosen company for further purchases.
I was hesitant about my purchase of 2 table lamp shades because of an exceptional low price.
My worries were unfounded as the shades are absolutely beautiful and may I add more striking than 2 Laura Ashley shades I have had for a couple of years and a third of the price
Thank you for wonderful service provided

1 novembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for taking the time to do this, all your comments will be passed to our CS team for review as well.

Noté 2 sur 5 étoiles

Wrong shade sent

Wrong shade sent, not even similar in colour, replacement sent but should have been correct first time

28 octobre 2025
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Réponse de The Online Lighting Store

Sorry about that, hopefully this is now sorted and you are enjoying your correct shade.

Noté 5 sur 5 étoiles

Excellent Customer Service

Excellent Customer Service. Joy Walker was especially helpful! I ordered a light fitting and then realised I already had one that would suit the room. I asked for a refund and Joy dealt with it straight away.

4 novembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thank you, and I will pass this onto Joy.

Noté 5 sur 5 étoiles

Brilliant all round purchase

Brilliant..... very easy to order.
Arrived within a few days, excellently packed, so no chance of getting damaged.
Very happy with the light, good quality.
Happy Customer, I will definitely order again!

3 novembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for this.

Noté 5 sur 5 étoiles

Great company with fab products

Great service, my fabulous lights arrived very promptly , their website was so easy to navigate and they have a vast selection of lights at really great prices

20 septembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Glad you are happy, thanks for the review.

Noté 5 sur 5 étoiles

My items were well packed and in great…

My items were well packed and in great condition when delivered. Well made and a lovely colour. I'm very pleased with my order.

1 novembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Great, thanks for this, I will pass this onto the warehouse as well.

Noté 3 sur 5 étoiles

Good light but nightmare to install

The light was good when installed but the electrician took hours to install it. He said the lack of space in the ceiling rose coupled with the awkwardness of the fixing screws for the rose to the backplate made it one of the most awkward he’s ever put up.

22 octobre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thank you for taking the time to leave a review Tony!

Noté 5 sur 5 étoiles

Well packaged

Easy to use website, faster than anticipated delivery, quality products extremely well packaged

9 octobre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your review David, we really appreciate it!

Noté 1 sur 5 étoiles

Order a bollard light which arrived

Ordered a bollard light which arrived a different shade of grey to a previous light I had purchased. I spoke to Neil and he asked me to send photos and he would check it out . I did this and heard no reply since....

11 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

easy order

easy order
good communication
good quality

3 octobre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for taking the time to leave a review.

Noté 4 sur 5 étoiles

Recommended

Overall, a great service. Very competitive prices and friendly service. The only reason it's 4 rather than 5 stars is that if they could speed up delivery to continental Europe that would be great and while the person I spoke to on their Dublin number to enquire about progress was extremely clear and helpful, the website makes it very difficult to find that number. Overall, I would recommend over most German lighting suppliers.

4 octobre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your review James, very much appreciated!

Noté 5 sur 5 étoiles

Website easy to use and quality…

Website easy to use and quality products as described at a good price.
Quick delivery service.

30 septembre 2025
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Réponse de The Online Lighting Store

Thanks for your review Avril, we really appreciate it!

Noté 5 sur 5 étoiles

Great light - but made in China

Great light, exactly what I was looking for - however, slightly disappointed that it carries a British flag, and says Great British Designs, giving the impression it’s UK made, when in fact it is made in China. In some ways not so surprising given the well known phone brand is designed in California but made in China too.

29 septembre 2025
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Réponse de The Online Lighting Store

Thank you for your review Peter!

Noté 5 sur 5 étoiles

A good selection of products

A good selection of lighting products especially if you’re looking for something a bit different. Good processes for sourcing from Europe and good delivery times if there is no stock on hand. Well packaged and good communication.

16 septembre 2025
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your review Donald, we really appreciate it.

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