Lovely product, just that I got a text message from you with a delivery date and waited in all day, no bike. I rang the delivery company at 5pm, and they said they hadn't even recieved it, and the tex... Voir plus
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Lisez les avis des autres
Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.
As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by... Voir plus
Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service
À propos de l'entreprise
Écrit par l'entreprise
The Online Toy Shop is home to a huge selection of Scooters, Ride-Ons and Balance Bikes from big brands such as Micro Scooter, Smoby, Scoot & Ride, Banwood, Chillafish, Core Scooters, Vilac and Wheelybug. We also stock a huge range of Trampolines, Swings, Outdoor Climbing Frames & Playsets, Outdoor Toys, Playhouses, Slides and Role Play toys from brands such as Gorilla Play, Smoby, Aquaplay, Classic World, Nattou and Little Rascals. We also offer Free UK delivery on everything we sell.
Coordonnées de contact
High House, IP13 6BQ, Bredfield, Royaume-Uni
- hello@theonlinetoyshop.co.uk
- theonlinetoyshop.co.uk
4,2
Bien
75 avis
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Lovely product, but. .
Lovely product, just that I got a text message from you with a delivery date and waited in all day, no bike. I rang the delivery company at 5pm, and they said they hadn't even recieved it, and the text would have been an automatic one. I had things to do on the day I waited in, so had to do those the next day. The bike didn't arrive until 3 days later. You might want to look into that from a customer service point of view because it was massively inconvenient and unecessary.
2 octobre 2026
Brand New Broken Bike
The bike came on time which was brilliant however it came broken and we couldn’t place the handle bars on it, the wiring on the back wheel was frayed and the front wheel screw came on done making the wheel wobbly. I went to go and get the bike sorted the same day at the local bike shop, sent a message over with pictures and my invoice and didn’t hear anything back from online toy shop ! Very disappointed as I paid a significant amount of money for it and then had to pay more for my son to be able to ride it on his birthday. Didn’t expect this from a brand new bike! Will not be ordering from them again.
10 septembre 2026
Good service.
Good product, very good price and prompt delivery. I would buy from them again.
2 septembre 2026
The toy is amazing and great value…
The toy is amazing and great value compared to other websites. The deliver was so quick. Totally impressed
14 août 2026
Customer communications wasn't good…
Customer communications wasn't good ...and kickbike frame arrived with 2 chips on it ..
26 août 2026
Nest swing arrived days earlier than…
Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.
30 juillet 2026
Hi this is Mrs burke here Got to…
Hi this is Mrs burke here Got to jeeps from yous .one on march and another before that. The motor that you replaced on march when I bought the green one double 24 Dual motor you will probably have an email from me in march . I think the motor is gone in. If anyone can help me that would be great
12 mars 2026
Amazing
Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service
24 juillet 2026
You took my money for an item that…
You took my money for an item that wasn't in stock, I then had to wait a week to get my money back. No problem with customer service who were good but please keep the stock levels up to date on your website and don't take money for things you cannot deliver.
9 juin 2026
Réponse de The Online Toy Shop
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience.
We did unfortunately have a problem with our stock systems in this instance which meant the Helmet you ordered was out of stock. We contacted you the morning after you'd ordered to make you aware of this and to apologise and processed your refund.
Unfortunately, the time it takes for the banks themselves to process things and for the money to hit your account are out of our control. It seems to have taken longer than usual for the refund to hit your account which I appreciate is frustrating so please accept our apologies.
Highly recommended
The website was easy to navigate and the price of the scooter we purchased was very competitive. The scooter arrived, well packed and within the timescale stated. Overall a very good experience with this company.
22 mai 2026
Easy to use website
Easy to use website, great updates on delivery and delivered super quick! Ill definitely use this company again. Very satisfied!
11 mai 2026
Excellent shop - great prices and customer service
Excellent shop! Very accommodating and helpful customer service. The products are at great prices and arrived in good time.
Would recommend them to anyone and appreciate their help in our two recent orders 😁😁
27 mars 2026
Very prompt response from customer…
Very prompt response from customer services. Product arrived well packed and is a good quality product.
30 mars 2026
Cancelled order… poor effort to rectify
Placed an order only to have it cancelled due to a technical glitch which resulted in products being sold at the incorrect price. In return a 5% discount voucher is supposedly sufficient compensation for their error
7 avril 2026
Avis spontané
Réponse de The Online Toy Shop
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience.
We did unfortunately have a technical issue with our site this morning that meant that some products that would retail for between £50 - £100 were incorrectly showing as being 10p-20p. As soon as we realised the issue we rectified it but unfortunately in that short time you managed to place a number of orders. Regretfully we were unable to fulfil these and we contacted you to let you know this and processed full refunds for you. We do acknowledge this was a frustrating situation which is why we offered you a discount for any future purchases you might wish to make.
This is not the level of service we look to offer to our customers and will certainly ensure we take steps to stop this sort of thing happening in future.
Communication diabolical
First order I submitted, I had to chase whether They received it, this took a few days for them to confirm, I then emailed them again for a tracking link, this also took a few days, When I got the link I saw that the item was in the UK, I received the item on a day I was not expecting it. The second order I did not email or chase up, Throughout the process I never got one confirmed email or tracking link from this company, I email Yedoo direct and they where super helpful. The communication from the Online Toy store is diabolical. Thank you Yedoo for you very helpful customer service.
25 février 2026
Réponse de The Online Toy Shop
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience.
We are aware that the tracking process for these specific products isn’t always as smooth as we would like which is partly because of the processes the courier companies themselves use, the distance the products travel to get here and because of the time it can take to clear customs. Unfortunately the levels of service/information we receive by a specific courier company can also vary from country to country which also can impact on things.
We do our best to try and keep customers aware of what is happening with their orders and endeavour to respond to all communications within 24-48 hours, which we have done whenever you have contacted us. We do also send out the tracking information as soon as we have it so that customers can track their orders themselves as once orders are in the hands of the couriers they are outside our control and we don’t always know exactly what date they will be delivered.
We will certainly take your feedback on board to help shape future improvements to our processes.
Amazing slide for my kids
18 décembre 2025
Will buy again from the online toy…
Will buy again from the online toy shop. Well packaged goods and impressive delivery times. Kept updated regarding delivery schedule etc. Thanks!
6 février 2026
New bike arrived
New bike arrived, excellent quality. Sadly it was too big but the customer service team were understanding and communicated process for return, providing courier. All returned without issue and refund processed
23 janvier 2026
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