The Online Toy Shop Avis 

75
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Lovely product, just that I got a text message from you with a delivery date and waited in all day, no bike. I rang the delivery company at 5pm, and they said they hadn't even recieved it, and the tex... Voir plus

Noté 5 sur 5 étoiles

Nest swing arrived days earlier than expected, well packaged. Grandchildren love it, even mummy & her son lay on it together. A good buy.

Noté 5 sur 5 étoiles

As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by... Voir plus

Noté 5 sur 5 étoiles

Amazing. I had tried several places for this particular product and couldn’t get it delivered to N.Ireland and I received it from this store within days. Fantastic service

À propos de l'entreprise

  1. Magasin de jouets pour enfants

Écrit par l'entreprise

The Online Toy Shop is home to a huge selection of Scooters, Ride-Ons and Balance Bikes from big brands such as Micro Scooter, Smoby, Scoot & Ride, Banwood, Chillafish, Core Scooters, Vilac and Wheelybug. We also stock a huge range of Trampolines, Swings, Outdoor Climbing Frames & Playsets, Outdoor Toys, Playhouses, Slides and Role Play toys from brands such as Gorilla Play, Smoby, Aquaplay, Classic World, Nattou and Little Rascals. We also offer Free UK delivery on everything we sell.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

75 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(75)

20 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

The product is good.

The product is good.
However time scales for delivery are misleading. Not a good idea to rely upon estimates as they are not realistic

13 novembre 2024
Logo de The Online Toy Shop

Réponse de The Online Toy Shop

Hi Karen, thank you for your review. Im sorry the delivery times did not meet your expectations. Please note, the product listings for the items you ordered display a 7-10 working day delivery timescale and the items where delivered within 8 working days. I understand that the initial delivery attempt failed which I know can be frustrating but pleased they were able to revisit for a successful delivery the following day for you. Should you need any further assistance please do not hesitate to reach out to us via email on hello@theonlinetoyshop.co.uk
Kindest Regards

Noté 5 sur 5 étoiles

What an outstanding company!!

What an outstanding company!
I’ve never come across a more professional company than this shop! So helpful with all questions I’ve asked! Kept me in the loop with all my delivery/ order.
They work super hard and fast to make sure once orders are placed that they get dispatched quickly. You can see the love and passion they have towards there business. 100% recommend this shop for all your bits I’ll use them forever now I’ve found them!
Just need to make everyone aware of how amazing this company is!!
Thank you for everything!

21 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I thought I'd be able to build this…

I thought I'd be able to build this trampoline on my own but it definitely needs two people. One to hold the top up while the other puts the legs on. My granddaughter loves it & there's plenty of room for her to do her somersaults.

14 mai 2024
Noté 5 sur 5 étoiles

They couldn’t be more helpful!

I am so impressed with both the customer service and the wonderful toys provided by this company! They gave me great advice when choosing a play house for my grand daughter, it’s arrived and is beyond expectations!! We have a very happy little girl here!! Thank you!!

24 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service from start to finish

As usual I was last minute, but needed to get a particular bike for my grandaughter's birthday. I emailed them to see if there was any chance of an overnight delivery and received a prompt response by phone, to say they would do the best they could. I was continually updated and the bike duly arrived on time and they even contacted me to make sure it had arrived. You don't get better service than that !

19 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

No correspondence when asked to change…

No correspondence when asked to change delivery address.
Would never use again.
They take your cash and don’t respond to messages

8 mars 2024
Logo de The Online Toy Shop

Réponse de The Online Toy Shop

Hi David, thanks for your review however the only email we had from you was your initial email asking if we shipped to Birmingham. Can you please confirm you emailed us at hello@theonlinetoyshop.co.uk as we did not receive anything so sincerely apologies for this. Please do send us proof to our email stated above so we can look into this.

Kind Regards

The Online Toy Shop

Noté 5 sur 5 étoiles

This company saved Christmas for us

This company saved Christmas for us. They went above and beyond to make sure our order arrived - great communication and nice to speak to someone! Will definitely buy again from The Online Toy Shop

22 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Made our kids Christmas.

Having had issues purchasing a specific bike, for our three youngest children, from three other companies we thought Christmas was just never going to happen. We bought the three bikes off the online toy shop as a last resort, we were unsure if it was a reputable company or a scam site but at this point we're out of options and took the risk.

We received a phone call the following day, the bikes weren't in stock, but Charlie had not only rang us to inform us of this but also with an alternative option! We were so pleased! We might not of gotten the bikes we had been trying to get, but the alternative that Charlie offered was even better and at a considerably discounted price.

I can say with certainty that we will be using this site again, just for the simple fact that they cared enough to make sure we had something amazing for our kids to open Christmas morning.

Thank you so much.

13 décembre 2023
Avis spontané

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