Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Voir plus
L'entreprise a répondu
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Voir plus
L'entreprise a répondu
Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Coordonnées de contact
4,9
Excellent
356 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Optical Store
Thank you for taking the time to leave us a review, Fred. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I had a very frustrating experience…
I had a very frustrating experience with this company.
I received contact lenses that caused significant discomfort, and from the start I made it clear that my concern was about the quality of the lenses themselves. However, instead of properly investigating this, they repeatedly focused on my prescription and used it as a reason not to proceed.
Despite explaining multiple times that the issue was not prescription-related, I felt completely ignored. My actual concern was never addressed, and the responses felt like copy-paste replies rather than a genuine attempt to resolve the problem.
It’s incredibly disappointing when a company refuses to even consider a potential product fault and instead deflects responsibility.
Poor customer service and no real willingness to help. I won’t be ordering from them again.
Edit 6 June
They also tried to take my review down but luckily, Trustpilot knows how sneaky and dishonest companies can be so they put it back up after receiving all the emails back and forth send between myself and this so called company
16 mai 2026
Réponse de The Optical Store
We’re sorry to read your review, Funda/Millie, particularly as we responded promptly to each of your emails and spent considerable time trying to understand and support you with the concerns you raised.
As explained throughout our correspondence, we did not dismiss the possibility of a quality related issue. However, certain checks are required to be completed before a quality claim can be assessed, including verification of the prescription being used. This is because symptoms such as blurred vision, discomfort and poor visual performance can be caused by factors other than a manufacturing defect.
After requesting this information on multiple occasions, the document eventually provided was a sight test rather than a contact lens prescription. Furthermore, it showed powers of -10.00 and -11.00, whereas the contact lenses you ordered were -9.50 for both eyes. This discrepancy provided a clear explanation for the issues reported and meant we are unable to proceed with any manufacturer claim, since you ordered the incorrect prescription.
We are always happy to support customers with genuine product quality concerns and process manufacturer investigations where appropriate. However, we cannot accept responsibility for issues arising where contact lenses have been ordered incorrectly, or contrary to the prescription required.
Whilst we appreciate you are disappointed with the outcome, we feel your review does not fairly reflect the service provided. Our team acted professionally, responded to every email promptly and followed the correct process throughout. We remain committed to supporting customers fairly and consistently, and we are proud with the overwhelming number of reviews that reflect the dedication and support of our customer service team.
Thank you and please don’t hesitate to get in touch if there’s anything else we can assist with in the future.
Excellent Service - 2nd Time of Ordering
This is the 2nd time of ordering from the Optical Store. My opticians had recommended these eyebrows, Systane Complete, as I have very dry eyes, Pinguncula, & Posterior Vitrous Detachment. The only place I have been able to buy these drops off the shelf, has been Boots. But they are nearly twice the price & don't always have the 'Complete' drops in stocks. The Optical Store has been really efficient. Always having stock, delivery with 2-4 days & occasionally a 10% discount. Plus, big bonus, a box of 4 of these drops easily fits through the letter box, so no hassle of deliveries not arriving when they were supposed to have!
Excellent overall service - Thanks 😊
27 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the kind words, Loraine! We’re really pleased you’ve had another positive experience with us. Reliable stock, quick delivery, and packages that fit through the letterbox - sometimes it’s the little things that make all the difference. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Fast delivery
I ordered and they delivered my big pack of contacts next day. Happy with the company, will recommend.
30 mai 2026
Avis spontané
Réponse de The Optical Store
Fast delivery, happy customer, job done! Thanks so much for the recommendation, Kris. We look forward to welcoming you back to The Optical Store again soon!
Excellent service from this company
Excellent service from this company, they are helpful and went the extra mile to get my lenses to me earlier, in order to meet my going on holiday deadline. I'm so pleased and will definitely buy from them again. All very much appreciated. Thank you.
28 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the lovely review, John! We know the pre-holiday lens panic is real, so we’re really glad we could help get them to you in time. Really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Optical Store are ACE
Once again The Optical Store came up trumps, price of contacts was the cheapest by far on-line and delivery was very quick. Ordering was easy and website easy to navigate. They are an ace company well done folks.
25 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the lovely review Steve! We’re really glad you found our prices competitive and the delivery quick once again. “Ace company” definitely made us smile. Thanks again for the support - we look forward to welcoming you back to The Optical Store again soon!
Great Bale and very fast service
Cheapest prices I could find which were transparent and included delivery. Amazed to see it arrive the next day. Great service 👌😁
26 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for choosing The Optical Store, Simon! We always aim to offer transparent pricing with fast, reliable delivery, so it’s fantastic to hear you had such a positive experience. We look forward to welcoming you back again soon!
Very good
Good price, fast delivery and amazing customer service! Couldn’t be happier :)
14 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you for your kind words, Andi! We really appreciate your feedback and we’re glad to hear you’re happy with our service. We look forward to welcoming you back to The Optical Store again soon!
Excellent product
Excellent product, excellent delivery time. 4 stars only because the 10% off your first order code is only for some products. Which ironically you'd need glasses for to see on the website.
23 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you for the lovely review, Scott! We’re really pleased you were happy with your product and delivery speed.
The promo terms are stated on the website, but as an optical retailer we probably should’ve anticipated the small print joke - thanks for keeping us grounded. We look forward to welcoming you back to The Optical Store again soon!
Great choice of lenses at really good…
Great choice of lenses at really good prices and shipping was quicker than expected, the best online lens supplier I've found!
1 avril 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the lovely feedback! We’re delighted you were happy with both the range of contact lenses available and the speed of delivery. Your support and recommendation genuinely means a lot to all of us at The Optical Store. We look forward to welcoming you back again soon!
I ordered my lenses in the morning and…
I ordered my lenses in the morning and they arrived the next day. Fantastic service and an easy site to navigate
23 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the kind words, Stuart! We’re delighted your lenses arrived so quickly and that you found the website easy to navigate. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I compared prices and the optical store…
I compared prices and the optical store had the cheapest price for the contact lenses I wanted. Ordered 18/05 at night and the order got processed 24 hours later.
Received today 21/05 by Royal Mail. So overall 3 business days. Great. Would purchase again
21 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you so much for the fantastic review! We’re glad you found us competitively priced and that your contact lenses arrived quickly and smoothly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Very easy to order
Very easy to order . No hassle . Came within 2 days . Good price . Would definitely recommend and will be re ordering from them again
19 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the kind words, Helen! We’re delighted your order arrived quickly and that you were happy with the value and service - your support genuinely means a lot to us. We look forward to welcoming you back to The Optical Store again soon!
First time ordering & very impressed
First time ordering & very impressed. Excellent price & the quickest free delivery. My sunglasses arrived pristine & so gorgeous. Very happy!
19 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the fantastic feedback! We’re really pleased you found our pricing competitive, and that your sunglasses arrived perfectly - we hope you enjoy showing them off! We appreciate your support and we hope to see you back again at The Optical Store soon!
Epic!
Delivery was SUPER QUICK and they were also the cheapest compared to highstreet competitors. Well packaged and superb communication with logistics.
Will definitely be buying again, well done!
16 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the lovely feedback, Imran! We’re really pleased you found us competitively priced compared to the high street and that your order arrived so quickly. It’s great to hear the communication and packaging hit the mark too. We look forward to welcoming you back to The Optical Store again soon!
Best price, and the lens were here the next day!
Ordered precision 1 disposable lens. The optical store was offering the best price (by far).
Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was smooth and the lenses arrived the next day.
Absolute pleasure when everything goes so smoothly with a merchant you try for the first time. I’ll defo be back!
14 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you so much for the fantastic review, Hussein! Running out of contact lenses is never ideal, so we’re glad we could get your Precision1 lenses to you so quickly. Delighted your first experience with The Optical Store was smooth from start to finish - we look forward to welcoming you back again soon!
Excellent Service
Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked.
A truly outstanding online experience.
15 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for the lovely feedback! We’re really pleased you found your Ray-Ban sunglasses at a competitive price, and that your order arrived so quickly. Your support genuinely means a lot to us and we look forward to welcoming you back to The Optical Store again soon!
Very Pleased
Just used The Optical Store for the first time and all worked very well. Ordering was easy and delivered in 4 days which is good. I intend to continue using in the future.
15 mai 2026
Avis spontané
Réponse de The Optical Store
Thanks so much for taking the time to leave a review, Nick! We’re delighted your first experience with us went well, and that you found the ordering process simple with quick delivery too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Best found so far
Cheaper online.
Good telephone assistance.
Effective email replies.
Fast delivery.
15 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you for taking the time to leave us a review, Josephine. We're glad you found our customer service efficient and that your order was delivered promptly. We look forward to welcoming you back to The Optical Store again soon!
Very prompt service.
15 mai 2026
Avis spontané
Réponse de The Optical Store
Thank you for taking the time to leave us a review, Margaret. We look forward to welcoming you back to The Optical Store again soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.