Incredible friendly and efficient service. I live in Canada and had a package sent to our son in Singapore. The people at Paddybox made everything so easy and we were kept informed of the package in... Voir plus
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Put an order in today. Within minutes I was contacted to check i wanted the 2 box's I had ordered. I only wanted one box which they corrected straight away and refunded the difference. Great customer... Voir plus
The Paddy Box itself was lovely. The delivery service by u p s was bad. They said attempted delivery which they didnt because 2 people were home all day. They left box at collection point which was dr... Voir plus
Best service ever. They deliver to most overseas countries. They even deliver to NZ an Aussie. A lot of places in Ireland won't deliver to NZ, but Paddys do and are so efficient. Christmas t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Connecting you to Ireland by enabling you to create & ship a box of ‘Irishness’ around the globe
Coordonnées de contact
Unit 3 Willsborough Cluster, Clonshaugh business Park, D17CX52, Dublin, Irlande
- 01 8505093
- customercare@thepaddybox.com
- thepaddybox.com
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
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I’m very happy with your company
I’m very happy with your company. It’s wonderful to be able to send Irish chocolate to my son his family in Canada
Our grandson loves to see the box coming
Thank you
7 mai 2024
A hug from home
Amazing experience end to end, lots of choice and it was delivered to America so quickly!
3 mai 2024
Excellent product
Excellent product. Good number of options. Ships worldwide. Fast response to customer questions.
1 mai 2024
Thanks Paddy Box
29 avril 2024
Straightforward purchase
Straightforward purchase, arrived within a week to Australia and regular delivery updates provided. Recipient delighted with their ‘taste of home’ box.
1 mai 2024
Great Service
Great service. Quick delivery. Ordered on a Monday to be delivered to Berlin, Germany, arrived on the Friday.😊
30 avril 2024
Easy to order
Easy to order, reasonably priced. When friends received it abroad they were delighted with the Irish delights from home.
30 avril 2024
Great gift from home
The paddy box was sent to Spain where the recipient is recovering from a bad accident. He was delighted. Easy to order and was delivered with no issues
26 avril 2024
Extremely expensive express delivery 10 days late
Paid €30 for express delivery took 10 days after due date to arrive. Was a surprise birthday gift abd was very late. 2 stars based on the person dealing with it was very pleasant however delivery fee was not refunded and I had to send additional gift.
23 avril 2024
Avis spontané
Réponse de The Paddy Box
Hi Clodagh,
Thanks a lot for your feedback and I do apologise for the delay in the delivery of your box. Just to give a response, the €30 fee also covers the customs charges that are incurred on arrival in Canada, so that the recipient doesn't need to pay. That is the reason for the slightly higher price for Canada.
The reason for the initial delay was because the courier was not able to access the building of the address given as it may have needed an access code, they tried to call the recipient and there was no response. We then needed to get more information from you about the address so the courier could complete delivery. The recipient would have been sent an SMS text message on the day of delivery too and a message when delivery had failed.
After giving this information to DHL, the box was left on hold by DHL Canada (when information about an address update are given it can take 48 hours for it to be processed and given to the depot in question). In this case the information took longer than expected to process and we have given this feedback to DHL directly as we needed to escalate it to supervisors in Canada in order to get the box delivered, 4 days after the information was provided to them. I appreciate that this delay was frustrating and we need to make sure that the service quality in Canada is kept at the highest level and I do apologise for the inconvenience caused by this delay.
We do depend on customers to give us all the information needed to complete delivery efficiently and in some cases we need the recipient to assist if the address is a private building needing access codes etc. Unfortunately, this was the initial reason for the failed delivery attempt.
I would stress that this is a rare occurrence and we would love another chance to send a box for you and we'll reach out to you via email on this.
Best wishes,
The Paddy Box Team
Fast reliable good value gift box
Been sending goodies to my daughter in Toronto with Paddy box for few years now. Always good service , delivery tracked and no custom issues or charges. Good value and reliable. Highly recommend Paddy Box. Sent the ‘not before your dinner’ box and it was a hit!
26 avril 2024
Creat customer care Can speak on phone ,will answer your concerns
Great customer support and will answer your concerns,Delivered box on time.
25 avril 2024
Delivery really quick
Delivery really quick. Would love more savoury Irish foods, and not all sweets.
25 avril 2024
Réponse de The Paddy Box
Hi Paula.
Thanks so much for your feedback. We love hearing from all customers on our range and we would absolutely love to hear from you if you have any suggestions for some more savoury options as we definitely need some more of them in our custom box range and throughout our boxes in general.
If you have some time to spare, please email us on customercare@thepaddybox.com and we'd be so grateful for your suggestions. We'll make sure to make it worth your while too :).
Best wishes,
The Paddy Box Team
Not before your dinner
I ordered it on Wednesday and my son received his paddy box the following Monday 💙 couldn't ask for better then that
It was very easy to track aswell.
24 avril 2024
Fantastic service and delivery
Fantastic service and delivery, so efficient and great quality!
23 avril 2024
Everything
22 avril 2024
Great service with prompt delivery. The selection could be
Great service with prompt delivery. The selection process could be a little smoother though.
22 avril 2024
Fantastic service
Fantastic service! Ordered on a Sunday to go to my son in Quebec City, Canada arrived to his office on the Thursday morning! Packaging is great and items top quality.....highly recommended
Trish
25 mars 2024
Have ordered boxes in the past and are…
Have ordered boxes in the past and are a great gift but there was a problem with DHL couriers in France, had sent a box before with no problems but for reason this time it seems they couldn't contact the Irish number and even though there was someone at home both days of delivery scheduled they said there was nobody home!
Not great customer service, a bit slow coming back and I'm still waiting on a refund.
29 mars 2024
Avis spontané
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