Incredible friendly and efficient service. I live in Canada and had a package sent to our son in Singapore. The people at Paddybox made everything so easy and we were kept informed of the package in... Voir plus
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Put an order in today. Within minutes I was contacted to check i wanted the 2 box's I had ordered. I only wanted one box which they corrected straight away and refunded the difference. Great customer... Voir plus
The Paddy Box itself was lovely. The delivery service by u p s was bad. They said attempted delivery which they didnt because 2 people were home all day. They left box at collection point which was dr... Voir plus
Best service ever. They deliver to most overseas countries. They even deliver to NZ an Aussie. A lot of places in Ireland won't deliver to NZ, but Paddys do and are so efficient. Christmas t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Connecting you to Ireland by enabling you to create & ship a box of ‘Irishness’ around the globe
Coordonnées de contact
Unit 3 Willsborough Cluster, Clonshaugh business Park, D17CX52, Dublin, Irlande
- 01 8505093
- customercare@thepaddybox.com
- thepaddybox.com
4,7
Excellent
1 k avis
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Order went in on a Thursday and was…
Order went in on a Thursday and was delivered to Vancouver on the following Tuesday great service would highly recommend it.
22 mars 2024
Excellent service with great products
Excellent service with great products! Ordered a Paddy box for my daughter in Australia for Easter. Very fast delivery! She was very happy with it! This is the second time I’ve ordered . Would definitely use again!
22 mars 2024
A very easy site to access
A very easy site to access. Very quick to respond to emails. Very precise with information and timelines. Would highly recommend. My recipients very happy each time
22 mars 2024
Box wasn't delivered.
Box wasn't delivered.
When recipient contacted courier said NUMBER was INVALID on docket that was left.
Very disappointed and upset
22 mars 2024
Réponse de The Paddy Box
Hi Mary,
Thanks a lot for your feedback and I do apologise that you are disappointed.
I've taken a look at this case and I can see delivery was attempted twice last week (Monday 25th and Tuesday 26th) but there was no response at the address and no answer on the phone number provided. DHL also sent automated emails to your email address about the failed attempts and SMS text messages on the days of delivery to the phone number provided.
DHL contacted us on the morning of the 28th of March asking that we contact you as their emails were not responded to.
You replied and told us that the recipient was away and would be home on Thursday 28th. We advised that the recipient should contact DHL locally to re-arrange the delivery.
You then replied to say that the DHL docket that was left at the address had an incorrect tracking number on it. This was the case and was a mistake from the driver, but there were numerous emails sent from DHL and ourselves with the correct tracking number on it and the recipient would also have received SMS text messages with the tracking number on it.
Also, if the recipient had spoken to a DHL customer service team member on the number we provided, they would have asked for the address or name of the recipient in an effort to find the correct tracking number.
I do apologise that the box was not delivered before Easter, Mary. However, both DHL and ourselves have made every effort to have the box delivered and sort this situation out for you.
Neither party would have been aware that the recipient was away on the 2 occasions that delivery was attempted and that is completely out of our control. DHL offer a facility to manage deliveries and the recipient would have received a link through an SMS text message so if they knew they were not going to be at the address on the day of delivery, they could reschedule or have it left in a safe place. This option was not used. Also, DHL send automatic correspondence to customers to give information and updates, but we contacted you as DHL did not get any response from the customer or recipient.
A member of our Customer Care team will be in touch again to assist if you need any help having the box delivered.
Best wishes,
The Paddy Box Team
Fantastic service
Fantastic service. The box was delivered on time and was thoroughly enjoyed. Well done on a great product and service 👏
26 mars 2024
Avis spontané
Highly recommend this wonderful Irish company bringing the best of Ireland to those living away.
Ordered an Easter hamper & extras for my daughter who moved to Australia. She was so excited with the hamper that arrived promptly & she particularly loved the ‘It will grand’ tote bag & Irish gift card. Thanks guys for ensuring that she & her friends get to enjoy the Irish Easter experience down under.
25 mars 2024
Avis spontané
Highly recommended
I placed an order for the build your own Paddy Box to go to Australia. I made the order on Sunday afternoon and it arrived the next Thursday in Australia. Super fast serviced especially when regular post is so slow!
3 mars 2024
Avis spontané
Our gift was delivered promptly and…
Our gift was delivered promptly and brought great joy on its safe arrival!!
6 mars 2024
I hav to say that the paddy box ticked…
I hav to say that the paddy box ticked all the boxes for me and my daughter that lives in Australia was delighted with her treats from home. The service is brilliant are you doing doing… thank yu paddy box
6 mars 2024
Order and delivered within timeframe
Order and delivered within timeframe
Easy company to deal with both on phone and email.
6 mars 2024
It was a lovely paddy’s box from once I…
It was a lovely paddy’s box from once I ordered it it was delivered very fast
6 mars 2024
Fantastic service
Fantastic service, fantastic product. Ireland to Singapore in two days!! Brilliant stuff and the recipient was delighted with the contents. Highly recommend!
6 mars 2024
Yummy paddy box
My daughter received the paddy box. She is very happy and wants to know when I am going to send the next one.
She is enjoying all the lovely Cadbury chocolates sweets and also the pub quiz book as she enjoys quizzes
6 mars 2024
The ultimate Irish Gift with minimum fuss.
I have ordered from The Paddy Box on a previous occasion . It has simplified how I can send regular best Irish wishes to my son in Tokyo and have it all taken care of for me.
My recent gift was the Mega Box for St Patrick’s Day . It arrived in Tokyo 4 days after ordering from Dublin and my son & his wife are very much enjoying all the contents. Every item is a quality Irish product carefully chosen by the experienced Paddy Box personnel . The experience was very satisfying - the staff is really invested in the easy transfer of my chosen products to Japan and delivery was achieved just 4 days after confirmation of my order. It took the work out of the logistics for me and I am happy to highly recommend this professional, friendly, hard working company .
5 mars 2024
This Company is professional
This Company is professional, the website straightforward and easy to use. Products excellent value and good quality. I have used them several times now and no complaints whatsoever.
15 mars 2024
Avis spontané
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