Recieved excellent customer service from Nashad. I was looking for a fragrance previously purchased however forgot the name and by verbal description she found the scent. She was friendly, helpful an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 23, The Glades Shopping Centre, High Street, BR1 1DD KENT, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Amazing customer service the store manager is amazing and gave us the discounts and a lady paula did us the wrapping we got 2 perfumes for an amazing price and got many samples for free and gifts for... Voir plus
L'entreprise a répondu
Myself and my Fiancé were shopping for our wedding scents, we had another shop in mind but when Ali showed us the ranges of fragrances and was so patient with us we felult comfortable spending our mon... Voir plus
L'entreprise a répondu
I went to to my local branch in Bromley as I'd ordered perfume from the on-line perfume shop site which arrived broken and I was advised to go to the physical shop for a replacement. The online shop g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 23, The Glades Shopping Centre, High Street, BR1 1DD, KENT, Royaume-Uni
4,8
Excellent
101 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kemi is an amazing member of staff and…
Kemi is an amazing member of staff and was so helpful and friendly and she is a credit to The Perfume shop and the other ladies and manager in the shop were also friendly.
3 mai 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstand and very welcoming service…
Outstand and very welcoming service from kemi,nashact &serbay!
Will 100% be visiting again soon
3 mai 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing store
Great people ! Nice environment. Better deal. Amazing manager. Amazing team and Rubby did a great job rapping up. I’m definitely coming back again and again.
Thanks
1 mai 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
How amazing was my trip to this Bromley…
How amazing was my trip to this Bromley store! The staff was amazing, very professional and great service. Very friendly and very polite. I highly recommend! Just to mentioned the two wonderful people that served me today. Thank you Ruby and Serbay! Xxx
1 mai 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The shop assistant who attended to me…
The shop assistant who attended to me was very nice and helpful. She was very patient and explained in details the perfume I wanted to buy and promotion which enabled me to make an informed decision. The delivery was also very good
26 avril 2026
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in for a gift for-my fiancée
Came in for a gift for-my fiancée , left with a prada intense highly recommended by the manager and raahi explained to me the differences between all dior sauvages, and took the parcum for its longevity.
1 avril 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Bromley 7
Hello Aaliyah,
We're really happy to hear that you could find what you needed and compare prices. Thank you for your feedback, we really appreciate it.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great Customer Service
Kemi at Bromley Perfume Shop was amazingly helpful with helping me pick out a perfume as a gift. She really took her time to help me. Exceptional customer service from her!
15 mars 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Service
They were very helpful in the shop, and a quick delivery, very pleased with my item to.
2 mars 2026
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Raahi she is very good 👍 in customer…
Raahi she is very good 👍 in customer service. I was very impressed with with her customer service bless her 🙏 very polite and she got very good miner to the customer care.
22 février 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They do have excellent customer…
They do have excellent customer service. And manager is very welcoming.
19 février 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service… new Miu Miu…
Excellent customer service… new Miu Miu is highly recommended and went down a treat. Thank you too Nashad and Breanna
19 février 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Breanna helped me a faulty item and…
Breanna helped me a faulty item and still made me a purchase and made me feel assured
19 février 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kemi, Ruby and Serbuy 100/10 service 🫶
Me and my boyfriend came in today to find myself a fragrance. Straight away Kemi, Ruby and Serbuy were very nice and friendly and helped me find 2 fragrances that I fell in love with. They also threw in some freebies and a discount for choosing to shop with them which made my day (the little purse was soo beautiful I am obsessed! And the mini perfume smells amazing) service was amazing everyone was so sweet and helpful. I’ll defo be coming back for my next fragrances 🫶
17 février 2026
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Still haven’t received them yet
Still haven’t received them yet, and I paid £14 for two items to be delivered delivered the following day
11 février 2026
Réponse de The Perfume Shop - Bromley 7
Hello Stephen,
Thank you for your review and I’m very sorry for the delay in receiving your order, especially after paying for next day delivery.
I can see that your order was sent using the requested Special Delivery Guaranteed, which is a signed‑for service. As no one was available at the delivery address at the time of the first attempt, Royal Mail were required to make a redelivery attempt, which unfortunately caused the delay.
I’m pleased to see that you were able to redirect the parcel to a local store, and I hope this made receiving your order more convenient. I do apologise for the frustration caused and appreciate your patience while this was resolved.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ali and Kemi were really kind and…
Ali and Kemi were really kind and supportive during my time at the perfume shop at Bromley. Thank you so much guys
20 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Excellent customer service
Absolutely amazing service today in Bromley store! Harvey was so helpful,I was looking for a number of gifts and he helped me find the perfect fragrances...so helpful and really knowledgeable even gift wrapped them all! Great experience
14 décembre 2025
Avis spontané
Réponse de The Perfume Shop - Bromley 7
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Réponse de The Perfume Shop - Bromley 7
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.