The Perfume Shop - Solihull 293 Avis 

152
•
TrustScore 5 sur 5

4,9

7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Parfumerie
  2. aussi dans
  3. Fournisseur d'arômes et de parfums
  4. Fournisseur de cosmétiques et de parfums
  5. Fournisseur de produits de beauté
  6. Magasin de cosmétiques
  7. Magasin de produits capillaires

Écrit par l'entreprise

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Coordonnées de contact

  • 7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

152 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(152)

35 459 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

ELucinda served me today and she could…

Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely, friendly and helpful. She wrapped it absolutely beautiful with personalised ribbon . Won’t hesitate going back to this shop .

22 janvier 2026
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Noora and Taibah were great

Noora and Taibah were great. I enjoyed my time at the store and they picked the perfect gift for me.

22 janvier 2026
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

Had a fantastic experience in store…

Had a fantastic experience in store with Tiabah. She was super professional and friendly, and helped me choose the perfect gift for my husband. Would highly recommend this store!

19 janvier 2026
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Noté 5 sur 5 étoiles

I went into the store today and I was…

I went into the store today and I was greeted by such a lovely angle kind lady called Carla. I was I two minds about purchasing anything, but she was so helpful and willing to go the extra mile that I ended up buying a gift set. She was giving advice about smells and met my budget. Lovely lady to speak to and be served by. Thank you Carla, after a long day at work, it definitely was so lovely to be served by you.

8 janvier 2026
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.

The Perfume Shop

Noté 5 sur 5 étoiles

Amazing service

Amazing service, Ryan acknowledged me as soon as i came in, with a wonderful attitude, I will definitely be shopping here again

7 janvier 2026
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.

The Perfume Shop

Noté 5 sur 5 étoiles

Was easy to order and gift came a day…

Was easy to order and gift came a day early

20 décembre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thank you so much for your feedback and kind words. Have a great new year.

The Perfume Shop.

Noté 5 sur 5 étoiles

Excellent service in-store from lovely…

Excellent service in-store from lovely tyber (I hope I spelt it correctly) Great recommendations enough I came back in to get her recommendations and gave me such a great offer 5 stars and the manager was also extremely helpful definitely recommend 🙂

30 décembre 2025
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Noté 4 sur 5 étoiles

Ordered online (via top cashback) to be…

Ordered online (via top cashback) to be delivered to store but never got a confirmation it was ready to collect, on the off chance I popped in and it was ready and waiting for me. Staff were friendly and helpful but probably won't use online ordering again.

15 décembre 2025
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

We appreciate you taking the time to share your experience. We're glad the staff were helpful when you collected your order. We're sorry you didn't receive a notification and will look into why this didn't happen to improve our online ordering service.

The Perfume Shop

Noté 5 sur 5 étoiles

Friendly and kind staff

Friendly and kind staff, easy shopping experience

10 décembre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Noté 5 sur 5 étoiles

Lots of variety to choose from,lots of…

Lots of variety to choose from,lots of affordable products, I found it easy to order and pay, I also was happy with the fast delivery, thank you very much. Do not purchase from any where else, these guys only stock genuine products.

3 décembre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Noté 5 sur 5 étoiles

Great service

Great service

6 novembre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Noté 5 sur 5 étoiles

The staff were very helpful without…

The staff were very helpful without being pushy. Very pleasant and knowledgable about each perfume I asked about. I ended up buying more than intended because i felt so comfortable in the shop.

25 novembre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Noté 5 sur 5 étoiles

Excellent service from Lucinder!

I visited the Solihull Touchwood branch and was served by Lucinder who provided excellent customer service! I needed advice on choosing a scent for my younger brother and Lucinder was honest and provided a recommendation that I was really pleased with and went for! I was offered gift wrapping, the perfume has been wrapped very neatly and I love the personalised ribbon idea. Thank you so much Lucinder for your help and for chatting with me! (I hope I spelt your name correctly!) I was also given a membership card so I'll definitely be back!

22 novembre 2025
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Ella was fab

Ella was fab! Great customer service. Ella was helpful and informative. Ryan the manager was equally great. Great staff at this store. Will visit again!
Thanks Sukhi x

15 novembre 2025
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

At Solihull Touchwood at the perfume…

At Solihull Touchwood at the perfume Shop - Becky and Ryan delivered excellent customer service, having great knowledge about their products aswell as a pleasant attitude towards myself and staff members

31 octobre 2025
Avis spontané
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Noté 5 sur 5 étoiles

Kept in touch by email details of…

Kept in touch by email details of delivery of item. Prompt and efficient service

14 octobre 2025
Logo de The Perfume Shop - Solihull 293

Réponse de The Perfume Shop - Solihull 293

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

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