Thermalhomeimprovements Avis 

Don’t fall for the sales pitch! This company are guilty of malpractice. We have never received our refund due to us. We paid a £1000 deposit for proposed works. 48hrs later we decided to cancel and informed them via email and phone, well within a 14 day cool off period. They don’t respond to emails and we can never speak to anyone to resolve the matter as everyone is “in a meeting” or “out of office” but no one ever rings you back. They are extremely unprofessional and do not follow through with anything that you discuss with them. I wish I hadn’t bothered asking for a quote after door to door sales man came knocking. Stay way clear of them! Be warned! I just hope people read these messages so no one else gets ripped off!

Steer clear of this company. Absolute trouble, during block installation they allowed a young lad to use an excavator which damaged my house (Nov.23), it’s July 2024 now and they are refusing to correct the damage. They have refused to carry out the sealing of the block work and refused to say why. They are rotten to the core. Go to a reputable company.

Fantastic company, did my conservatory roof so it’s now a usable room and then I’ve just had my block paving done. A very challenging job for them as the ground was very rocky but they carried on regardless. Would recommend them to anyone.

I agree with the last review I wish I could have written this without a star I would have this company are absolute cow boys in everyway they work. Customer service is appalling. Manual works is trash and as ttitude of workmen and admin support is diabolical. They are scallwags using a posh company name to sound professional. They sent out an inspector when we complained about the state of the patio which included a Mish mash of we hat looked like odd bod batches of stone. There was no sequence the the pattern of the flags and the gaps were two to three inches filled with cement. It was an absolute disgrace. The borders around the grass were filled in with cement so there was a gap of about 10 inches were the grass couldn't grow to the edge of the border and the amount of lime they used killed all of my shrubs. I am still not able to grow anything. The so called inspector who came out to respond to our complaint looked like a meat head he had been put in a suit to make him look professional. He didn't have a clue and said there was nothing wrong with the work and we needed to pay up which was put in a threatening manner. My husband told him to leave as it was obvious he was going to do nothing. They then had the cheek to say my husband had threatened him. The admin worker was no better. He demanded to know what the name was of the organisation my husband worked for. Why was this relevant? It sounded like some sort of veiled threat. Do not use this company. I do not want anyone else being so disappointed and out of pocket for a awful job.

If I could write this review without giving a star I would. THis company has left our home looking worse than before and not only cosmetically is it worse off, but also safety wise. The door is a safety hazard with locking mechanism on show, there is a 1cm gap between the door and frame which the company say is 'normal'. The windows have gaps and workmanship is shoddy. The house is colder than before and their lack of care for the customer is disgraceful. Be aware once you complain you will be fobbed off and eventually ignored leaving you with no other option than to go down a legal route!!! Oh and also the positive reviews on their Facebook page come from their own staff who we have had the displeasure to have met!!!!!! DO NOT BE CONNED as this has been going on for over a year now for us. How I wish we never came across them!!!!!!

My elderly mother paid an £800 deposit after they turned up at her home to sell her a driveway. Due to ailing health at the time, the work was canceled within cooling off period (14 days) of contract signing. After almost a year of chasing and promises of a refund, we have never got the deposit back.