The Scratch Doctor Avis 

843
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Voir plus

Noté 5 sur 5 étoiles

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Atelier de réparation de meubles
  2. Magasin de teinture
  3. Atelier de réparation du verre
  4. Service de nettoyage du cuir
  5. Fabricant de maroquinerie

Écrit par l'entreprise

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

843 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(843)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Given a new lease of life

This is the first time I have used the Scratch Doctor products. I didn’t believe I would find a product that would bring back the colour to my leather sofa. I used the cleaning product first then the colour match cream. I didn’t think anything would bring it back to looking as good as it does now.

3 mai 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful feedback, we're glad you enjoyed our products

Noté 5 sur 5 étoiles

Used the colour match service for 20yr…

Used the colour match service for 20yr old MG seats, cleaned and prepped with their products. The seats have come up amazing, two tone green and black, cracks and wear on the have virtually gone. Would highly recommend Scratch Doctor.

1 mai 2025
Avis spontané
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Réponse de The Scratch Doctor

We truly appreciate your kind words! It's great to know you're satisfied with our product. Please don't hesitate to reach out if you need anything further!

Noté 5 sur 5 étoiles

Restored my Range River seats using…

Restored my Range River seats using their Ivory NUG colouring, leather filler and cleaning and prep solutions. Seats have come out absolutely amazing and I’m really pleased with the finish and quality of everything.

Had to contact them with a query and the customer service was top notch. They do things the old fashioned way when it comes to customer service and that’s the way it should be.

Highly recommended and a special thanks to Claire who was very helpful and efficient.

10/10

27 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Noté 5 sur 5 étoiles

The best customer service!…

Bought their product for recolouring leather, and the finish and gloss level I wanted is perfect. I had an issue, nothing to do with the product, my lack of experience, so I emailed and got a fantastic reply the next day, on a Saturday! Very helpful guys, thank you so much. 10/10

26 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Noté 5 sur 5 étoiles

Absolutely first class service

Absolutely first class service! Fantastic communication & guidance and a truly excellent product. Changed the colour of a cherry red leather chair to silver grey and it’s stunning! So pleased with the result and won’t hesitate to order from you again!
Special thanks to Carl who couldn’t have been more helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you!

23 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Noté 3 sur 5 étoiles

Disappointing

I’m sorry to provide such a low review but the colour of the product is wrong and I daren’t order again as it’s not cheap. I don’t know what can be done to aid colour match but I’ve got the wrong colour.

18 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

Im sorry that you have experienced an issue with the colour. I have checked our system and I cant find any communication where you have provided the vin number so we could have confirmed you ordered the correct colour. Please contact us sales@thescratchdoctor.co.uk so we can assist you.

Noté 4 sur 5 étoiles

Great product

Great product. Easy to use. Restored look of sofa

11 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your kind review :)

Noté 5 sur 5 étoiles

Fabulous - better than expected

Fabulous - better then expected

Having bought the Premium Dye and returned it. Terrified I would ruin my Suite. A few months later I reordered. This time I used it to recolour a Stone coloured Corner Suite to Dark Grey.

OMG it looks amazing! Like a new suite.
For anyone wondering if to try. Don't delay so easy to do and the outcome better than expected.

Would highly recommend and this is a genuine review!

9 avril 2025
Avis spontané
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Réponse de The Scratch Doctor

So happy that we have managed to provide a solution for your sofa and bring it back to life. Thank you for your kind words and hopefully you'll be back for any future restoration projects ;-)

Noté 5 sur 5 étoiles

Saved me a lot of Money!

After receiving the package I was somewhat sceptical that it would work.
I had a lease vehicle where I had unfortunately kerbed all the wheels and was coming to the end of it's term.
Anyway I gave it a go and whilst not as good as getting them professionally refurbished there was certainly a remarkable improvement.
I am therefore very pleased to report that upon return of the vehicle it passed the inspection with flying colours and there were no damage charges.
This product saved me a lot of money!

14 mars 2025
Avis spontané
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Réponse de The Scratch Doctor

Its great to know we have been a big help to you and thank you so much for your kind review :)

Noté 5 sur 5 étoiles

Removed multiple scratches from windscreen easily

Needed to remove some scratches from a windscreen and this stuff really worked.
I was sceptical but it was brilliant, job done in about 15 minutes.

26 février 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you so much for your kind review and we are thrilled you are happy the results :)

Noté 5 sur 5 étoiles

I was gifted a tan brown leather…

I was gifted a tan brown leather recliner from a friend but it didn't blend in so I bought All in one colouring for leather and it came out beautiful. I gave it 3 coats. Looks lush and amazing like it's brand new. Thanks Scratch Doctor🙏

17 mars 2025
Avis spontané
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Réponse de The Scratch Doctor

That sounds like an amazing transformation. Thank you for your kind review :)

Noté 5 sur 5 étoiles

I had originally placed an order

I had originally placed an order, Sales advisor Carl rang me to clarify what i would be using the dye for and corrected my order as i hadn't chosen the right product. I was very pleased with the delivery time and how the products were packaged. I was changing the colour of my bed from dark brown to cream and Carl told me to take my time which i did and i am really pleased with the results! My bed is a perfect cream and the quality of the dye is second to none, it went on very easy and dried to a beautiful finish.

31 janvier 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful review. We were happy to help you and look forward to working with you again soon!

Noté 4 sur 5 étoiles

Fairly good product

Arrived promptly good packaging followed instructions cleaned suede slippers quite well applied protector spray which i expected to work better at repelling future marks.

19 février 2025
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Réponse de The Scratch Doctor

Thank you for your kind review :)

Noté 5 sur 5 étoiles

First Class!

Absolutely first class service! Fantastic communication & guidance and a truly excellent product.
Special thanks to Claire who couldn’t have been more helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you!

18 février 2025
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Réponse de The Scratch Doctor

Hello,
Thank you for your wonderful review. We pride ourselves on our customer service and we're glad we could help!

Noté 1 sur 5 étoiles

Still not received my parcel

Been 4 weeks and still not received my parcel

26 janvier 2025
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Réponse de The Scratch Doctor

Having checked your tracking there is a photo of the the item being held by your mailman outside your front door. This has also been checked on Google earth to confirm it was delivered to the correct address.

Noté 5 sur 5 étoiles

I was searching for a perfect match.

I was searching for a match for the upholstery of a special edition Mercedes Benz with little or no luck, after taking a shot in the dark with a colour from Scatch Doctor that looked close but it didn’t match. Before I returned the goods I made contact with a lovely lady in Scratch Doctor called Claire,who took everything thing on board to sort my problem.After a couple of days Claire made contact with me to tell me my colour was on the way and I had no extra charge. I seldom come across such courtesy and professionalism today , as for the colour it was a perfect match. John Roche, Sligo,Ireland .

5 mars 2025
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your wonderful review. We were happy to help you and look forward to working with you again soon!

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