The Scratch Doctor Avis 

843
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Voir plus

Noté 5 sur 5 étoiles

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Atelier de réparation de meubles
  2. Magasin de teinture
  3. Atelier de réparation du verre
  4. Service de nettoyage du cuir
  5. Fabricant de maroquinerie

Écrit par l'entreprise

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

843 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(843)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

You always despatch quickly

You always despatch quickly. Thank you.

I struggled to open the product. Would it be possible to use a screw top jar? The tin (like a shoe polish tin) is very difficult to open safely when the product is liquid.

(Thanks for contacting me so quickly after I posted my review).

31 décembre 2024
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Réponse de The Scratch Doctor

Hi Christine,

I'm sorry to hear that you've received had issues opening one of our tins. Can you please email the team at: sales@thescratchdoctor.co.uk and we'll be able to assist you further.

Noté 1 sur 5 étoiles

Fake company?

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had to be via email as nobody answers the phone!) I cancelled my order! I ordered a similar product (costing £10 less!) from EU, it arrived the next day! You'd think a parcel from England would arrive quicker than from mainland Europe!?

8 janvier 2025
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Réponse de The Scratch Doctor

We’ve tried calling you to resolve this matter and would like to clarify the situation. Your order was dispatched promptly within 12 hours of being placed. Tracking shows a delay due to discrepancies in the address provided which is also what has caused the excess delivery charge.

We responded to your email within 30 minutes, offering a replacement and further assistance, but received no reply. We also attempted to reach you by phone to confirm your address and expedite a resolution.

We have contacted you again via email and await your response to continue to help resolve this with you.

Noté 5 sur 5 étoiles

Sensible rate for shipping a small item

Initially I bought a small sample of one of your products on Amazon and found it excellent although colour needs mixing with a different shade. On trying to buy this I wear presented with a huge shipping charge. As Jersey was treated as being Overseas. I had a great number of emails from Carl about the ridiculously expensive price of shipping as things to Jersey are usually charged at a similar rate as Royal Mail items. I am delighted that I have now received this fantastic product and know that I will be able to mix the colours to match the leather scratches which were spoiling the interior of a a lovely vehicle. Thank you Carl and Scratch Doctor for a fantastic service.

9 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your feedback! We are always happy to help and glad that you are happy with our product!

Noté 5 sur 5 étoiles

Good product

Good product. Extremely helpful customer service

8 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your kind words! We are always happy to help and glad that you are happy with our product!

Noté 5 sur 5 étoiles

Upcycling leather kitchen stool

I ordered some ivory all in one colourant a couple of weeks ago and have just got round to using it today. The item came quickly, and it is very easy to use. It was purchased to smarten up some beige leather kitchen stool and I am really pleased with the results so far, with the second coat going on tomorrow.
I would definite use this product again

31 décembre 2024
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Réponse de The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Noté 5 sur 5 étoiles

Fast delivery

7 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your feedback! We are glad you were pleased with our fast delivery. We appreciate your support!

Noté 1 sur 5 étoiles

Still not received it

6 janvier 2025
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Réponse de The Scratch Doctor

We're sorry that your order was delayed after we shipped it on time. Your parcel has been marked as delivered today, if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk

Noté 4 sur 5 étoiles

The product was as described and…

The product was as described and delivered on time. I have tried removing the scratches but probably need to spend more time on it.

6 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your review if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk

Noté 5 sur 5 étoiles

Good quality product

5 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Noté 5 sur 5 étoiles

The product does what it says

The product does what it says

5 janvier 2025
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Réponse de The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Noté 1 sur 5 étoiles

product said dark tan but contents were light tan

the colour you sent me was supposed to be dark tan. the tin said dark tan but the contents were light tan. after applying and rubbing a few times. It would have been very good if i wanted light tan. I can send photo, but you should cheque your tins regards P Sykes

1 janvier 2025
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Réponse de The Scratch Doctor

We are very sorry you have received the incorrect item. We are more than happy to rectify the situation for you and send the correct item. Can you please email us at sales@thescratchdoctor.co.uk.

Noté 5 sur 5 étoiles

Excellent product

I ordered the all in one leather dye and was extremely pleased with the results.Used to repair and colour a three piece suite which was in poor condition. It now looks virtually new .

19 juillet 2024
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Noté 4 sur 5 étoiles

Fabric paint

Used leather restorer great. This time used fabric paint although the material soaked it up so had to order more I followed instructions of leaving 1st coat 2hrs to dry on hindsight leave it overnight for a better coverage

31 décembre 2024
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Réponse de The Scratch Doctor

Thank you for your kind review :)

Noté 5 sur 5 étoiles

sent the wrong bottle ,,they sent two…

sent the wrong bottle ,,they sent two and said sorry ,,, very good service

30 décembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your kind review, we do our best to rectify any errors made :)

Noté 1 sur 5 étoiles

I haven’t received my order yet your…

I haven’t received my order yet your service is very poor

31 décembre 2024
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Réponse de The Scratch Doctor

Were very sorry your item has not been delivered yet. Your item we dispatched on 2nd January on a standard 3-5 working day service. It has currently been 3 working days since that. We do feel that the poor service however is that of Royal Mail and that maybe the feedback should have been left on their page.

Noté 5 sur 5 étoiles

Very pleased with the paint pens

Very pleased with the paint pens, bought a black and white one, it covered the scuffing on my banisters very well.
Good speedy service.....thank you

14 novembre 2024
Avis spontané
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Réponse de The Scratch Doctor

Thank you for your kind review :)

Noté 5 sur 5 étoiles

Absolutely perfect service and perfect…

Absolutely perfect service and perfect products! Scratch doctor leather putty is amazing at repairing holes in leather. I then used their leather colourant to try to blend the repair in. The colourant worked so well, I then decided to recolour the seats altogether from light grey to a rich Bordeaux Red. The results are amazing!!!

26 décembre 2024
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Réponse de The Scratch Doctor

Thank you so much for your kind review :)

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