Terrible company, terrible products. Glasses are fakes, could get better products from a pound shop. Quite clear they have ran out of customers as they spend time insulting people online and t... Voir plus
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What an absolute waste of money and bad customer support. Emailed them 5 times asking where my order is took 17days to arrive and then they where delivered they are cheap and nasty bent out of shape... Voir plus
One of the best things I have ordered so far. I'm one of the kinds who can never compromise on quality, authentic website . My sunglasses arrived safely and delivery was super fast. All above that pr... Voir plus
If I could give my experience with the shades hut zero stars then I absolutely would. The customer service is really terrible. If you ask for a refund they will argue with you and tell you that you’re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Shades Hut is your premier shopping destination for high-end luxury sunglasses and eyeglasses. We proudly offer one of the largest selections of authentic and brand new luxury shades on the planet at highly discounted prices.
Coordonnées de contact
US Highway 206 601, 08844, Hillsborough, Etats-Unis
- theshadeshut.com
1,6
Mauvais
26 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible company
Terrible company, terrible products.
Glasses are fakes, could get better products from a pound shop. Quite clear they have ran out of customers as they spend time insulting people online and through emails. Must have nothing else to do with
Don’t be surprised to see this company no longer existing within the next few years. The rest of the reviews speak for themselves. Save yourself the time and money and just make glasses from a stick and a couple of rocks than buy from here, the quality would be the same
**Update** Always comments on reviews that it should be the UK company not them. Rest assured I am reviewing the correct company. Don’t bother contacting the customer service team either, unless you want a barrage of abuse via emails. Screenshots are available as proof!
15 juillet 2026
Avis spontané
Réponse de Theshadeshut
Hello,
We're sorry to read your review. However, we believe it may have been posted on the wrong Trustpilot profile.
Our company shares the same business name as another eyewear retailer based in the UK, and unfortunately this has resulted in customers occasionally leaving reviews intended for that business on our profile.
Based on the details provided, we have been unable to identify any record that corresponds with the experience described. We have therefore reported this review to Trustpilot for verification.
If this review was intended for the other company, we kindly ask that it be updated or removed from our profile so it reaches the correct business.
Thank you for your understanding.
*Update* We don't operate in UK, you are reviewing a USA business, please delete your review as it is harming our business. For your assurance, just check the domains, they are different.
Bad!!
Ordered glasses. Loose glass on frames. Emailed them for returns, haven’t heard anything, been a week!!
20 mai 2025
Avis spontané
I’ve tried to contact the company about…
I’ve tried to contact the company about a return for a couple of weeks with no reply. Very bad customer service.
5 septembre 2024
Avis spontané
Today i received an empty mailing…
Today i received an empty mailing envelope, it only contained a small thank you card for supporting the business….WTH?????
8 juin 2024
Avis spontané
Very concerned about the order placed
Placed an order on 7/05/2023 still haven't heard anything about the dispatch. Emailed twice haven't had reply yet so not sure what's going on.
11 mai 2023
Avis spontané
Réponse de Theshadeshut
Dear Wilson Gurung,
Thank you for bringing your concerns to our attention regarding your recent order. However, it seems there might be some confusion regarding the website you mentioned. We would like to clarify that we operate exclusively in the United States, and it appears that you may have mistaken us for a different website based in the UK.
We want to assure you that we have no affiliation or association with the website you mentioned. Our operations, products, and services are solely focused on serving customers within the United States. It is unfortunate that you encountered issues with your order, but we kindly request you to direct your concerns to the appropriate company that operates the UK-based website.
If there is anything we can assist you with regarding your experience on our website or any concerns specifically related to our services, please let us know. We value your feedback and would be more than happy to address any questions or issues you may have within our scope.
Thank you for your understanding.
Best regards,
The Shades Hut.
Awful customer service
Awful customer service, don’t respond to emails, been nearly two weeks and still haven’t got an order update
8 juin 2022
Avis spontané
Réponse de Theshadeshut
Dear Bob Dean,
I think you have mistaken another website as ours. For your kind information this is our website ( Theshadeshut.com ).
What an absolute waste of money and bad…
What an absolute waste of money and bad customer support.
Emailed them 5 times asking where my order is took 17days to arrive and then they where delivered they are cheap and nasty bent out of shape and total waste of money. No response from customer service and just ignore you.
27 mai 2022
Avis spontané
I have purchased a pair of shades from…
I have purchased a pair of shades from this website, pair got delivered in 2 working days, I was quite shocked to see the presentation of the box and authenticity of the shades that I bought.
I definitely recommend this website for their 5 star service and authentic glasses.
Thank you
22 janvier 2022
Avis spontané
Only a 30-day window to return
Only a 30-day window to return, Sunglasses Hut has a 90-day. Not sure my Ray-Ban's are real, suspect they are fakes.
2 mars 2021
Avis spontané
Réponse de Theshadeshut
Hi,
We are sorry we couldn't accept your return after 80 plus days of use. 30 days return policy is standard across the United States and Europe. Our return policy is on our front page.
As we communicated to you, we have no exception to this policy, we understood that you will retaliate and give us a negative review on internet if we do not accept your return after 80 days (as you indicated in clear language). And we are again reiterating that we can take returns in good faith in our physical outlets but we are unable to encourage "review blackmailing" from anyone.
Regrads
FALSE ADVERTISING
Placed and paid for an order with expedited 2 day shipping (because I have broken my glasses whilst visiting my daughter in the US during the Covid19 pandemic). I am a UK resident. The Order was cancelled after 48 hours ( not immediately) with no prior contact on the day I should have received the frames. The reason? It was suspected as fraudulent. No email, no explanation, not until after a passage of time. I am a grandmother visiting family who genuinely needed to replace her glasses. I would at least expect an email or query to verify or confirm if there was an error or requesting alternate payment prior to cancellation. I suspect the fraud would be on their part --for false advertising. They likely did not have the product at the price advertised. As a note: the CVC and zip were correct on my order. Perhaps contacting me prior to cancellation would have made sense? Perhaps then I could have paid with an alternate card attached to the US address. I will take my legitimate business elsewhere. BUYER BEWARE.
Update: purchased the same frames cheaper online through a competitor with the same card and no issues. I have made many purchases with my UK card online in the US whilst visiting over the years without issue. Shadeshut must not need the business if they cancel orders without querying any anomalies. I am shocked at the lack of customer service and care.
21 juillet 2020
Avis spontané
Réponse de Theshadeshut
Hello,
Sorry for the inconvenience that our security system might have caused you.
As explained in the email we sent you, your order was cancelled because it was flagged as fraudulent. You mentioned in your review that you are from UK and visiting US and used your UK credit card for this order, that doesn't help when a credit card from a different country (UK) is used to buy something online while sitting in a different country (US), IP addresses are automatically logged to know the location from where the order has been placed.
More over, the Billing address, zip code and CVC code that was entered in the order was wrong. With the two red flags that are consistent with fraudulent orders, we had to cancel the order.
We sincerely apologize for the inconvenience and as we advised in our email to you, please use PayPal to avoid the red flags when you are visiting a different country, the item you purchased is still in stock, please proceed to buy.
Thanks
The Shades Hut
Good company to do business with
Good company to do business with, customer service was on point.
9 juillet 2020
Avis spontané
Terrible Customer Service
If I could give my experience with the shades hut zero stars then I absolutely would. The customer service is really terrible. If you ask for a refund they will argue with you and tell you that you’re wrong. They will do anything to keep your money. They’re very unprofessional.
24 mai 2020
Avis spontané
Réponse de Theshadeshut
Hello,
As reiterated in our phone calls to you, you must return the item to be eligible for a refund. You can return for any reason but without a physical return of the merchandise, we are unable to refund you.
Thanks,
The Shades Hut
Authentic brands
Awesome experience. Authentic brands at in believable price. Good customer service as well. I would buy again for my wife
8 octobre 2019
Avis spontané
Awesome customer care
Awesome customer care. Product was spot on. The team was always available to answer questions. I would very highly recommend.
22 septembre 2019
Avis spontané
Brilliant customer service and very…
Brilliant customer service and very speedy delivery and over all lovely staff! Will be shopping with you again. Recommended without hesitation. And thank you so much. frankly, if I could I would give you ten stars ✨
9 août 2019
Avis spontané
Reasonable priced authentic designer ware
Best customer service and fast delivery
Prices were very reasonable and i love my new glasses
Definitely will buy more from here.
6 août 2019
Avis spontané
My first experience purchasing…
My first experience purchasing sunglasses online. I couldn't be happier! Quick delivery, reasonable price and great customer service.
1 août 2019
Avis spontané
5 stars with 5 hearts says it all.
5 stars with 5 hearts says it all.Excellent range & great deals on one stop.Selection is superior,efficient service & quick delivery.Very satisfied with my order & loved my experience with Shadehut.
28 juillet 2019
Avis spontané
One of the best things I have ordered…
One of the best things I have ordered so far. I'm one of the kinds who can never compromise on quality, authentic website . My sunglasses arrived safely and delivery was super fast. All above that prices are comparable , and amazing customer service . Will never stop shopping from here
27 juillet 2019
Avis spontané
Absolutely amazed by the service that i…
Absolutely amazed by the service that i was provided with, Shades are authentic delivery is fast and prices are unbeatable i finally got my pair which i cant wait to wear on the beach thank you shades hut
26 juillet 2019
Avis spontané
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