The Shrimp Factory UK Avis 

Item arrived promptly, I bought the Kallax balls as a supplemental food source when moving my shrimp to a new tank. They were pricy but I’ve never known anywhere else to have something like this and they have been very helpful in establishing the new tank.

Perfect service waited till it was safer temperatures for shrimp. Arrived no issues, well packaged. Thank you 😊

The package was securely wrapped and delivered promptly. I ordered ten items and received an extra one, making everything perfect.

Good communication, fast delivery and obviously great product

Rude and aggressive when I had to ask about tracking and who the courier was. I got the Terms and Conditions brusquely thrown at me like I was being totally unreasonable. They don't include this information by default. So I didn't know when to the order was likely to arrive. When I pointed out that they were being unnecessarily short and aggressive they told me to stop being rude to them. Me! The customer! I was simply asking for information you'd expect to be provided as basic procedure. The last thing you expect is then to be dressed down!!! I will never be shopping with them ever again and I would advise you do to the same. You don't need this nonsense when you just make an order. This could all have been avoided had they simply taken the trouble to be nice and treat me the way you'd expect to be treated as a valued customer.

When they saw that I'd given them a 1 star review they've blocked me from their website. I hardly think that's good business practice.

Their emails to me escalated to the point I told them to cancel the order. I shouldn't have been left guessing when the order had actually gone in the post. A lot of companies mark an order as despatched when it's still in their warehouse because they contacted the courier.
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An excessive amount of tape is used on the box, the polystyrene and around the bubble rap holding the bags, it's impossible to open the bubble rap around the shrimp bags without piercing the bag with the shrimp in it resulting in a jet of water in your face like you'd severed an artery. Totally over the top and really not helpful at all. This company have only been going a year and I can't see them making it to two.

The mark of a good company is not what they do when everything goes well but what they do when it doesn't. This company can't even be polite when you ask for information you expect not to have to ask for in the first place. Then to add insult to injury they tell you off for being annoyed at them being rude! Utterly appalling service.

Edit

They flagged my review for defamatory comments. Well, it's a bad review, what do they expect? HOW DARE they flag my review for defamatory comments! I might say it makes their protestations about how good all their other reviews are a little questionable!

Positive reviews is neither here nor there. It's me that they were curt with, it's me that they told off because I was annoyed at their brusqueness! It's me giving my feedback. That they don't like my feedback is frankly none of my concern. They earned this 1 star.
After I gave them a 1 star review and had finished with dealing with their emails and totally written them off. They then phoned me TEN times, one after the other after the other. I didn't know who it was because their number was withheld but they then told me they'd tried to phone me. They didn't say why. I can only assume it was to have yet more rants at me. They could have apologised by email if I didn't pick up the first time they phoned. 10 phone calls is just a little scary! When they've got my address it makes you feel are they going to send someone round! Do they really think that is polite? That's Harassment! I had grounds for pressing charges at that point.

I've been invited to submit this review again by Trustpilot now. I don't know why but I am doing so.

Recently placed my first order with the shrimp factory and have not been disappointed.
The service I have received from start to finish has been brilliant.
My healthy little shrimps arrived safe and carefully well packaged and they are still thriving!
Really happy with the service, had a few questions before purchasing that were answered in a prompt, friendly and professional manner!
Will definitely be placing further orders.
Highly recommended!

All shrimps very lively on arrival. No losses in acclimation or in subsequent 24 hours. Well packaged.

They had great customer service quick replies very friendly even though there policy was no refunds or replacements during winter They sent me the shrimp that it sadly passed on delivery on my next delivery and also added a few extra

On time delivery, shrimp arrived safe and well. All doing well a few weeks later. Very happy with them!

Excellent customer service. Packaged with care.

I like you and quick delivery and good items

Quick service. Great communication. Excellent packaging.

My OE Blue Dreams are happy and healthy.

Highly recommend using Shrimp Factory and I’ll 100% use them again.

Great service, quality packaging’s Quick turnaround. Bonus 2 x shrimp too. Much appreciated.

First time buying and I am really impressed!
Shrimp packaged really carefully and arrived looking healthy and active.
Thank you, definitely be back

Lovely, happy, healthy little shrimps.

All shrimp arrived in quick time, alive, and in great condition. They were packaged very securely, and have settled into their new home perfectly. Will certainly be using them again!

Great service and quality Shrimp

Well packaged, all alive and healthy and an extra one of each. A little disappointed that they all appear male but I’ll keep my fingers crossed it just me having difficulty sexing them as they’re so young.

Well packaged, Arrived on time.
Ordered 10 got 11 . All’s good.

I’m delighted with my second purchase from the shrimp factory, my new shrimp arrived exceptionally packaged,in great condition and settled in perfectly. I reached out to the company to see if I could alter my delivery date and they responded very quickly,were super helpful. I’d highly recommend them.