The Sterling Group Avis 

Fastest, officiant and friendly most important easy to work with. Customer service is brilliant as well. I would recommend everyone to work with them. Especially thanks to Holly W. and Chantel. Beat team ever.

I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , but when Kelly deals with any problem I have regarding pay , she takes full responsibility for it and gets it dealt with herself there and then . Such a breath of fresh air . If you use Sterling ask for KELLY

Although I understand the law has changed, there is absolutely no justification for the shit show that is this company.
Working on a self employed basis has always been harder for some than others. Within the railway industry wr have had to deal with many changes over the years, but this change to Umbrella pay takes the cake.
STERLING have made their wage slips absolutely impossible to understand. Not one single person I have spoken to knows how to decypher their payslips or the information presented on their portal. Details about mileage and receipts gets removed once processed so you cant check past submissions. Fuel reimbursement is now a tax relief that no one understands. The weekly "bonus " apparently has nothing to do with the amount you spend on fuel, but changes weekly with absolutely no logic to how it is worked out.
2 identical weeks of work with the only difference being a £70 fuel receipt in one week results in a £10 difference in income. Tax, holiday pay and bonus are all different. This in itself isn't the main problem. STERLING HAVE MADE ABSOLUTELY ZERO EFFORT TO EXPLAIN ANY OF THIS IN TERMS A NON ACCOUNTANT CAN UNDERSTAND.
Each call to the payments department results in the same thing. Either they don't know what they are explaining and are just reading from a prepared script to deal with complaints or they are think we are all accountants who should just understand their "creative accounting"
See below for the computer generated automatic response that sounds like it was written by a politician to convince anyone reading this that they are soppy confused/concerned.
" im sorry ro hear about your bad experience with sterling/we would like to understand your difficulty/problem .."blah.

Can’t fault the service at all, Jen was a great help getting me registered and keeping me updated on everything going on. Would definitely recommend the service!

Very professional and actually care about their customers, always helpful and kind.

Absolutely awful umbrella company! Very confusing system and very bad at invoicing. Don't bother if you want to be paid regular or on time. Consistent delays invoicing my agency. Took them 5 weeks to invoice my agency on one occasion after telling me they were invoicing them the same day! Addendum as its not possible to reply your comments you tried to contact me 2 days after I phoned by which time had already got a response from my agency telling me you had only just posted the invoice 5 weeks after submission. And this just one instance of late payment not sure how you can resolve posting invoices late do want my overdraft fees?

They are thieves stealing from working people pocket. Charge for payslip is outrageous. It takes about 20 second of work to fill the numbers to produce payslip and process wages. But Sterling is more greedy than Trump. And your money are not on the account on Friday morning. Sterling - you go to hell

Jen was really helpful and easy to talk to.
She went above and beyond to help with getting set up as I came up against a few issues with working away from home and not having all the documents required to hand.

Jen was very helpful getting me set up and paid on time!

I have had trouble understanding the method of payment. After speaking with Dylan he explained everything so clearly that I now fully understand the payment method and can work out my payment with ease.

Cannot fault the team at Sterling, Especially Holly & Laura - Always quick to hand with any issues and genuinely work great with all our candidates. Fast and reliable

Perfect service as always from Laura Wise at Sterling and all contractors speak highly of the service!
Always professional and never any payment issues for our operatives
Would highly recommend their services

More easy to have more support.
Easy to use account online.

I phoned to ask some questions about things I wasn't sure of, Jen Boyle has been the person looking after my account with Sterling group, she answered all my questions with in depth detail & explained thoroughly, she has great knowledge within her field, i came away from the call with a much better understanding of the things I was very un sure of, she answered all my questions and put my mind at rest.

I have received a fantastic service from Sterling.

I had an issue with the app and had a few questions and these were answered and resolved immediately.
Spoke to a lady called Laura who was very clear, friendly and got everything sorted.
Recommend? Definitely.

Jen Boyle helped me with setting up CIS was absolutely painless she was a great help kept in touch throughout the full process and ensured I was paid promptly on time

The onboarding process was very simple, the identification verification process was easy and the communication has been good. The highlight of the onboarding process was dealing with Holly who went above and beyond to provide information, updates and information regarding the app portal. Would recommend Sterling. Would highly recommend Holly

Called with enquiry and spoke to Holly

She made the process very easy, by explaining quickly how to proceed

She had a full understanding of the umbrella service and attributes that can influence the process

She was able to paraphrase this knowledge, providing all
necessary information; clear and concise guidance.

She emailed the links and followed up to ensure I was able to proceed.
I felt fully supported.

Thank you
Kevin

During my onboarding process i spoke to Holly Waters, she was always so patient, friendly and helpful. Any questions i had she made sure they were answered effectively and efficiently. She even went the extra mile to reassure me they had received my hours on time. I couldn’t recommend enough, a smooth enjoyable experience throughout! Thank you Holly and team😁

Laura was very helpful and answered my query quickly.