The Sterling Group Avis 

Laura was a great help

Very helpful, always able to help and sort out any issues. Peace of mind, just let's you get on with working.

Very helpful and polite sorted my issue out straight away couldn’t do enough to help well done Lauren

Outstanding support from Sterling and in particular Wes and Savannah in getting me set up with a new client / assignment. I’ve been with Sterling from a number of years now and the service they provide is consistently second to none.

Savannah was great help to me , helping me understand payslips and was very kind and willing to offer help!

Savannah was really helpful today when I needed some payslips for my mortgage company. She provided them within the hour. Many thanks

Kelly was knowledgeable and went straight to heart of my question. Her explanation was clear and easy to understand. Her manner was calm, friendly, professional and polite, a real pleasure to talk to. 👍👍

Jen was extremely helpful and very pleasant to deal with.

I have spoken to Lauren Holden a few times when I needed help and assistance with navigating the Sterling app and its features. She has always taken the time to explain things to me in a kind and professional manner so that I could understand and resolves my queries. Generally Sterling’s customer service has always been spot on.
Thank you

Quick phone answer followed by cheerful help to sort out my issue.

Pitiful.

I'm at my wits end and need to go into therapy after dealing with Sterling. The agency I'm employed by use Sterling Group to process my wages via the CIS Scheme. I have been trying to register with Sterling for the past 2 weeks. Daily calls saying emails to register have been sent and I need to complete it. Try and complete it when I get home then after an hour of answering inane questions the system fails and I can't submit the form due to being forced to input my D.O.B. & 2 digits from my postcode to 'confirm device' but error came up saying either code or credentials are incorrect on both my macbook and in app on iphone.

This happens on a daily basis and the same conversation occurs the next day saying registration had been sent so I fill it in and get the error message every time at the end. Their IT Department have got their heads up their arses and their Systems aren't working properly.

Round and round we go every f'ig day, aaaaaggggghhhhhhhhhhh, help!!!! It's becoming unbearable. An excruciating nightmare of a company!!!

14/10/2024 Update
I got paid my wages but was missing my remittance form which I need to submit to my accountant at the end of the tax year. Savannah was very helpful and explained that the reason I couldn't get into my account was because my birthdate on file was 1959 and not 1969. She also told me that my address had been taken down incorrectly.
The 2 weeks of sheer pain and frustration could've been avoided if my details had been taken down correctly in the first place.

Please Sterling, your charging me and others £23 per week to process our wages. You could at least ensure that all clients details are correct to avoid future calamities such as the ones's I've expereinced where I wasted several hours going over and over trying to register with the company.

Quick service by a very friendly savannah who couldn’t have been more helpful. Well done

Savannah was very helpful, she helped with what I called for promptly and cleared things up that I was slightly unsure on. She’s very knowledgeable and the call was finished with me satisfied that all I required was dealt with. Savannah made sure to ask if there was anything else she could help me with and was sure to let me know just to call if there was anything else at a later.

Thank you savannah

Signing up was very quick and easy, Jen Boyle was incredibly helpful and kind during the process. No issues at all.

Jen Boyle was amazing, so patient, very professional and understanding. Great service :)

Thankyou Laura for your help and completely happy with your service. You’re such a kind Laura. Highly recommend.

Very excellent service from The Sterling Group. The service has been professional and efficient.

Laura was very helpful

Sterling have a great customer service and very easy to use pay and pay statement system. The staff are always friendly, helpful and professional. I would highly recommend and will consider re-joining should my status change.