Steve was very helpful and understanding, took his time and helped calm me down with my worries, very nice and caring man
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Lisez les avis des autres
This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... Voir plus
Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- thezincgroup.com
4,5
Excellent
287 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Feedback
The man I spoke to today, was understanding and incredibly helpful. He made me feel very comfortable speaking to him and he showed empathy and kindness. He was professional and very knowledgeable on the help services available. Thank you Declan for your support today.
27 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Chloe was excellent
Chloe was excellent, really helpful and efficient and made everything so easy to resolve
27 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
A very calming sincere lady who was…
A very calming sincere lady who was very patient knowledgeable and extremely helpful. I was made to feel at ease and treated with dignity and respect
Excellent customer service
25 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The gentleman who i spoke too was…
The gentleman who i spoke too was really helpful very polite and got things sorted
16 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I received an excellent service from…
I received an excellent service from Niel, very helpful and polite. He was patient and understanding through out.
15 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Clear communication and empathy at…
Clear communication and empathy at highest level, by Neil McPherson.
15 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
I spoke with a lovely lad called Neil
I spoke with a lovely lad called Neil. He was very polite and friendly he helped and sorted the issue.. i couldn't be more thankful
13 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
So full of praise
The person I spoke with, Patricia, showed me such empathy it knocked me over.
So full of praise!!
13 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Alan - an outstanding asset to the company
I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.
7 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Rini was quite wonderful today
Rini was quite wonderful today, she was kind and empathetic. Thank you for guiding through and understanding the situation.
6 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Great customer service
Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars
2 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Was made to feel very comfortable and…
Was made to feel very comfortable and understood by the lovely lady I spoke to, for a phone call that can seem quite daunting she was amazing and reassuring and very helpful
1 avril 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Lovely lady I spoke with today
Lovely lady I spoke with today, she was so helpful, got everything sorted at a payment I can afford ,I’m relieved and happy
31 mars 2026
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Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Really good uunderstanding member of…
Really good uunderstanding member of staff Ethan , really helpful
31 mars 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Really great experience every time I…
Really great experience every time I have had to deal with them. Really understanding.
31 mars 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
SCAMMERS
SCAMMERS! AVOID!
They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my account closed before they had taken my last payment. I only realised Zinc are scammers when they refused to issue me with a receipt I requested and other details didn't add up. My bank has confirmed they are scammers, but because this happened over 90 days ago, my bank won't refund my money. I have lost over £327. :(
13 novembre 2025
Avis spontané
Réponse de The Zinc Group
Thank you for taking the time to share your feedback. We take all concerns very seriously and would appreciate the opportunity to look into this further. Please contact us at support@thezincgroup.com so we can review your case and provide clarification.
We want to reassure you that Zinc is a fully regulated and trusted UK company, authorised by the Financial Conduct Authority (FCA) and a member of the Credit Services Association (CSA). We’d be happy to explain our role and help resolve any misunderstanding.
What a very understanding and…
What a very understanding and thoughtful call handler. I could not commend this lady highly enough. Professional, caring and respectful. Outstanding !
27 mars 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
The wait time was almost nothing and…
The wait time was almost nothing and the lady I spoke to was really helpful and understanding.
27 mars 2026
Avis spontané
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
Réponse de The Zinc Group
We really appreciate you taking the time to leave such a great review. It’s always rewarding to know our team made a positive difference. Thanks again for your support!
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