The Zinc Group Avis 

Thank you Zinc Group. You have helped me get back on track with my utility payments, making them affordable for me. Very helpful customer service team, couldn’t do enough to help. Thank you.

Neil took time to explain about the direct debit plan and the billing in a clear manner. Gave me reassurance that follow up communication will sent by post.
Leanne (Lee) made sure that the payment plan was reasonable by taking into consideration my other financial commitments in a kind and conscientious manner.
T.N

I keep getting calls in respect of some body who hasn’t lived at my home address for over 7 years.

Each time I advise this I am told they will make the necessary changes to the records they hold, but I get a call from yet another person the following day.

Now considering issuing a cease and desist letter.

The guy Sean whom I talked too was very helpful and mindful of my needs..

Tanisha was absolutely amazing,I always dread these calls but she was very easy to talk to and had a affordable payment put in place without it taking hours on the phone,I couldn’t thank her enough

After many calls, I finally spoke with Jabir who was very helpful, patient and great at explaining! Excellent service from him. Thanks Jabir!!

this is a scam! DO NOT give this company any details, they recon I owed money ....i am not in debt and do not owe a thing, please do not use this company, if they call you put the phone down.
I have contacted the police and make an official complaint, I'd advise everyone else to call 101 and speak with the police and also write a police report in regarding this company... reportfraud.police.uk...the more people report the better!!

The customer service agent was very understanding and vert helpful

Good pleasant understanding customer service

Herson was really helpful and understanding. He was the 1st person I have opened up about my financial struggles.
Thank you for your advice

Spoken with SABA today very helpful fully understanding of my situation. Finally got a resolution. Excellent service. Deserve a pay rise. A+

The agent was supportive, understanding and came to an affordable arrangement for me.

My first conversations with these guys today and I just wanted to say how kind, unjudgy and helpful Matthew was and I didn't feel embarrassed at all.

These conversations are always fraught with negative emotion and Matthew handled everything brilliantly and gave clear and easy to understand information.

The call and conversation has made me feel more confident and less worried about sorting things out.

Called The Zinc Group on 2 Occasions and on both time I spoke to a lovely lady called Patricia. She was extremely helpful and nothing was too much trouble for her to remedy your query. I found her to be an absolute diamond and an asset to the Zinc Group. It is just a shame that more people are not like Patricia.

They bring the most correct solutions to meet the demands of their clients, which is also of outstanding quality in this profession in Europ
thank you

Advisor was lovely, so helpful and considering. She put a smile in my face😊

I am extremely dissatisfied with the conduct of this organisation and its customer service practices.

During my interaction, I requested basic and fundamental information regarding the identity of the company and the nature of its business operations. The representative refused to disclose this information and instead insisted that I complete data protection verification procedures.

The call handler explicitly stated that she was unable to provide any information about the company until I provided personal data. This is wholly unacceptable.

Organisations—particularly those operating in areas such as debt collection or financial services—are expected to clearly identify themselves and state the purpose of their communication when engaging with consumers. The refusal to do so represents a serious failure in transparency and undermines consumer trust.

The representative asserted that this refusal was required under GDPR. This is incorrect and misleading. Data protection legislation does not prevent an organisation from identifying itself; on the contrary, it requires transparency regarding the identity of the data controller and the purpose of processing.

Requiring personal data before providing even the most basic identifying information raises significant concerns regarding compliance with the principles of lawful, fair, and transparent processing. Such conduct may indicate systemic issues in how this organisation interprets and applies its legal obligations.

I consider this matter serious. I have formally referred it to the Information Commissioner’s Office for assessment on the basis of potential non-compliance with transparency requirements. I will also consider pursuing this further through appropriate regulatory or legal channels if necessary.

In particular, the refusal to identify the organisation when directly asked is inconsistent with fundamental data protection principles and acceptable standards of customer engagement.

Overall, this reflects a concerning lack of transparency, accountability, and professionalism. I would strongly advise others to exercise caution when dealing with this organisation.

The customer service when dealing with my enquiry was excellent. The advisor Pauline was extremely helpful and went above and beyond to help me.

These people say that they have been instructed by Ovo to address my mothers apparent debts. My mother was 1 year and 364 days in a care home. Aged 97 years she died in November 2025. I have repeatedly asked Ovo how an empty property can run up hundreds of pounds of debt and why her bills are estimated when she had a smart meter. Ovo don't want to answer they just want these people to harass the family of a dead woman into making a payment. Lovely group.