Steve was very helpful and understanding, took his time and helped calm me down with my worries, very nice and caring man
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Lisez les avis des autres
This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... Voir plus
Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- thezincgroup.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Spoken to Josh today very helpful and…
Spoken to Josh today very helpful and arranged a plan in place for me after struggling , thanks Josh
Gentleman on the phone was very helpful…
Gentleman on the phone was very helpful and very polite
Barbara
Barbara. My person handling my case was empathetic and true. She dealt with my case and situation with care and respect, ( grammar incorrect ) maybe? 😂 I’m no A.I) - and Love. Credit to the company that has to have I can only imagine has very difficult situations to deal with. I respect anyone that works in that field of work. Thank you Barbara 🙏
I spoke to Ruby she explained everything clearly ..she is really kind
I spoke to Ruby she explained everything clearly .she is really kind
Spoke to Josh he was very understanding…
Spoke to Josh he was very understanding and helped me out with everything.
My experience was really good the man…
My experience was really good the man was lovley and understanding on the phone
Chloe was very good in understanding…
Chloe was very good in understanding the issue I have, her knowledge and advice was 1st class.
You’re a really nice lady
You’re a really nice lady, and she was really helpful thank you very much
Panna was really understand
Panna was really understand, caring and helpful.
Thank you
Scott
Very understanding over the phone
Very understanding over the phone, easy to talk to compared to other companies, very helpful explaining your options and helping further with your case. Very happy with customer support
Very friendly and understanding and put…
Very friendly and understanding and put my mind at rest. Thank you
Good lady spoke to she were very…
Good lady spoke to she were very helpful and understanding, and have empathy
Many thanks again
Josh was respectful and understanding…
Josh was respectful and understanding to my current situation. Clear construct message and polite manner.
Excellent customer service made me feel…
Excellent customer service made me feel listened too. The person I spoke too was very understanding of my situation and gave me options. Very pleased with my experience.
excellent customer service
excellent customer service, polite , friendly and helpful
I just spoke with Kiran and he just…
I just spoke with Kiran and he just want to thank him. Is very calm. Very straightforward. Very good. You do my process very quick and fast, which is very understandable to me. That is no more extra question just clear and straight information and I just got whatever I want so thank you, Kiran. Thank you so much for the clear guidance and the good help.
Ruby was fantastic
Ruby was fantastic. Very clear, well spoken and patient on the phone with me solving my issue with my DD.
The help received and being listened to…
The help received and being listened to and not judged is highly appreciated and the understanding definitely helps I spoke with Josh today who helped me set up a payment plan and with some health issues even no questioning was like I have these recourses not many people are understanding which puts people of contacting company’s so I’m glad I made the call today
Awesome customer service
Absolutely mortified a service provider passed me on to you (was very ill in hospital so forgot to pay…). BUT - jolly-well glad they did! - Herson is an absolute STAR! Awesome customer service - very personable, non judgmental, resolved the issue in a jiffy. Thank you, Herson!
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