I was struggling so asked them to telephone me to help sort my issues out. Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation t... Voir plus
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Lisez les avis des autres
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Voir plus
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I had great trouble trying to produce the video for Thirdfort. Every time I tried to continued once my head was in the oval area, it said it couldn't continue. I tried many times and had no luck.... Voir plus
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Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Coordonnées de contact
Belle House Platform 1, SW1V 1JT, London, Royaume-Uni
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Excellent
7 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick help
My call was answered quickly and dealt with well. So important when you are under pressure.
24 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Very helpful experience
I needed information regarding required documentation and I spoke to Tabeen .
Although I was at work, she was extremely patient and allowed me time to find somewhere quiet to talk.
Tabeen is extremely knowledgeable and talked me through what I needed to do.
Very helpful, a great asset.
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Tabeen. We are so glad to hear how helpful she was. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Found the app easy to navigate and use
Found the app easy to navigate and use, that's if I have completed the tasks right for my Solicitor.
I'm not very savvy with tech so we will see how it goes.
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we're glad to read you found the app easy to use.
Best,
Thirdfort
Very easy to use
Very easy to use, the app takes you through document verification step by step.
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback - we're so glad you found the app easy to use.
Many Thanks,
Thirdfort
The hugely helpful Emmanuel
I have telephoned 3times in past few days with combined waiting time of around 60 minutes!
I have now been rescued by one of your operators , Emmanuel, who has been fantastic
So my excellent rating is down only to him, not any other part of Thirdport services
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback - i'm very sorry to hear about your wait time. We are working hard to boost our efficiencies so we will take this away. I'm delighted to read our agent Emmanuel was able to help you get everything sorted. If you have any other feedback you would like to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Réponse : Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Beth from customer service really…
Beth from customer service really helped us with any problems we had very understanding
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback. I'm glad our support agent was able to help you.
Kind Regards,
Thirdfort
Emmanuel was very helpful...thank you
Emmanuel was very helpful...thank you
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Emmanuel, we really appreciate it!
Best,
Thirdfort
Straightforward and stress-free process
I liked the speed of the process and straightforward sign posting. One can navigate the whole process easily in a few minutes.
I only had one hitch when the iPhone took a couple of attempts to recognise the chip on my passport.
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to read you found the app straightforward overall. The chip read can sometimes take more than one attempt if the connection is broken - we're glad you were able to get this sorted in the end.
Best Wishes,
Thirdfort
Quick and competent
Thanks to Emmanuel for helping to sort my issue quickly, he kindly called me back after I was disconnected.
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your comment on our agent Emmanuel, we are delighted to read how helpful he was.
Best,
Thirdfort
Tabeen was outstanding
Tabeen was totally first class in guiding me through the registration process. Kind, patient and polite from start to finish. There is no way I could have been successful without her. Promote her and bonus if I had my way!
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your extremely kind feedback for our agent Tabeen - it is really appreciated!
Best,
Thirdfort
Good
Good, but had a bit technical issues, but was sorted by advisor very quickly
23 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback. I'm very sorry to read you had some technical issues, but delighted to know our support agent was able to resolve everything for you.
Best,
Thirdfort
So complicatef that I couldn't use it!
I found the app difficult to use. I'm good with computers but I have trouble reading the text on my phone. I had to get my solicitor to complete the ID check. Who has hard copies of household bills now, as everything is done online? I couldn't download and print anything as my printer isn"t working. This app might be good for youngsters, but it isn't kind to elderly people.
19 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to hear about your experience with the app. It would be great to understand more about what happened, if you would like to share any more feedback, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
I would prefer not to load personal ID…
I would prefer not to load personal ID to an app. Very conscious about security and overreach of platforms. Also unhappy about being asked to provide financial information in relation to a sale! Fortunately I have a sensible Agent.
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback. As an organisation, we care deeply about your data and invest heavily in security to ensure that our app is a safe and secure way for you to share your information with your solicitor/law firm. All of your data is encrypted end to end and we are regulated by the Financial Conduct Authority - the same regulator of high street banks. You can read more about security here should you wish: https://www.thirdfort.com/security-measures/.
If you have any questions, please get in touch via help@thirdfort.com.
Kind Regards,
Thirdfort
Réponse : Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
We should NOT be forced to do this on…
We should NOT be forced to do this on line having already shown our id etc directly to the people who required it ! Nothings secure and more and more people like these imbeciles hold data they have no right to !! This is utter BS and as we all know Digital ID through the back door !
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for taking the time to leave your feedback. Apologies if you were asked to repeat anything you had already shared - we do not set up the checks, this is done by the organisation dealing with your transaction. They may have asked you to also use Thirdfort in order to gain a more thorough, detailed verification check.
Thirdfort takes security incredibly seriously, you can read about the measures we have in place here: https://www.thirdfort.com/security-measures/. If you have any questions at all, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Joseph is my champion!
Joseph was so lovely,helped me with items I had never done before,and was nervous about attempting on my own. Joseph talked me through each step,patiently and clearly. I am so grateful to him,I am so relieved now the task is completed.
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback on our agent Joe - we will be sure to share this with him and the wider support team.
Best,
Thirdfort
The whole verification process was easy…
The whole verification process was easy to follow and quick to do. There is an easy to follow procedure for each section and visual prompts to help well. Overall, quick and easy.
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your 5* review, we really appreciate your comments.
Best Wishes,
Thirdfort
Quite easy to use once I got started!
Quite easy to use once I got started. No particular issues except in exiting after having completed. It would have been good to have some sort of ‘close’ tab to click on rather than a be left dangling a bit! Anyway, no problems.
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your feedback. I'm glad to read you found the app easy to use! I will be sure to share your comments with our Product Team.
Many Thanks,
Thirdfort
Very helpful and work in a high…
Very helpful and work in a high efficient way! Thank you!
20 mars 2026
Avis spontané
Réponse : Thirdfort
Hi,
Thank you for your kind review - we really appreciate it!
Kind Regards,
Thirdfort
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