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3,3
11 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The shipment was incredibly quick, as it took just three days from the order date Tuesday to Friday when it arrived. I was grateful to get the order confirmation in less than a minute and the tracking information was sent to me first thing the following day.
The fact that the ingredients are absolutely clean and free from fillers is something I really like. I went to the pharmacist to check the label, just to be sure, and she gave it a total green light with my everyday medicines.
What actually pushed me toward this brand rather than the other ones was the manufacturing aspect as it is made in the USA in a facility that is registered with the FDA. The supplement market is filled with a ton of doubt, so stumbling upon a product that I can totally rely on is priceless.
I'm not a person who generally writes critiques but, I think that it is necessary to tell that my most recent DEXA scan was really surprising in a good way, as it showed a tangible improvement after I started this last September. The doctor saw it right away, even without me mentioning it, and although I have also walked more and eaten better this was the only supplement that I changed and I am definitely continuing with it.
I'm amazed! My achievement is excellent. I joined three months back, and I just had my Dexa scan, and my T-score shifted from -2.3 to -1.7, and I moved from Osteoporosis to Osteopenia! This product is my favorite, and I'm looking forward to my next scan. Thanks a lot.
Finally proof my bones are getting stronger; I feel steadier when walking after 8 weeks
I HAVE TRIED IN ABOUT 5 -6 WAYS to CANCEL the shipment/subscription long before it was sent/renewed. NO ONE ANSWERS the emails, and ONCE I found a phone number, which was a DEAD line. I can't even figure out WHERE to ship the return so I MIGHT get a refund processed. Rarely can I even get to the website, there are so many SPAM warnings and it just goes to the page saying there are problems w/ the website etc.
Also - it's NOT TRUE that there is a cancellation button/option on every email ...
Réponse de Thirmik
Hi Con,
I'm sorry you've had this experience. I understand how frustrating that is, and I want to make this right. For clarity, every subscription confirmation email includes a direct link to cancel anytime, and there's also a Subscription Management link in the footer of our website where you can manage or cancel your subscription on your own terms.
That said, if those options aren't working for you or you're having trouble accessing them, please email us at hello@thirmik.com with the subject line "Trustpilot: Cancel & Refund," and I'll personally make sure your cancellation and refund are processed the same day .
Sincerely,
The Thirmik Team
Very easy to consume, and I observed remarkable improvement in my stiffness after just one month, would definitely repurchase it without any second thought.
Réponse de Thirmik
Hi Anh,
Thank you so much for sharing this! Hearing that you noticed a real difference in your stiffness after just one month is exactly the kind of result we hope for. We're glad it's working well for you too. Looking forward to having you back!
— The Thirmik Team
Shipping was quick and the product is higher quality than I was expecting, I'm feeling stronger already.
Réponse de Thirmik
Hi Huy, thank you so much for your review! We take a lot of pride in our shipping, our facility is based right here in the USA, which means faster delivery and hands-on quality control from start to finish. It's wonderful to hear you're already feeling stronger. That's exactly what we love to hear! If you ever have any questions or need anything at all, we're just a message away.
Cannot cancel this Thirmilk. Website is non existent. I signed to have it delivered only once. Now they say I have a subscription and I don’t. They are charging me every month. I don’t want the stuff anymore. Help!
Réponse de Thirmik
Hi there! We're sorry to hear you've had trouble reaching us, and we want to clear a few things up.
It is not possible to accidentally sign up for a subscription. Our payment gateway requires an explicit selection between a one-time purchase and a subscription plan, this cannot be bypassed or selected on your behalf. The subscription option is displayed multiple times throughout the checkout process, and immediately after your order was placed, a confirmation email was sent clearly stating you had enrolled in a subscription.
Additionally, a reminder email was sent several days before your next charge, giving you advance notice and time to act.
In the case you chose a subscription , cancelling is straightforward, you can do so at any time by either emailing us directly at hello@thirmik.com, or by clicking the cancellation link included in every subscription email we send, which takes you directly to your subscription management page.
We'd encourage you to reach out to us at hello@thirmik.com and we'll get this sorted for you immediately.
— The Thirmik Team
Absolutely horrible. The product sold is called “NAD+Thryve Blend For Her.” Advertising as a supplement for strong bones. I had ordered 2 bottles, with a free one. It is, of course a subscription plan. Within two days, I received a letter indicating the order would be delayed. I decided to take advantage of the delay in delivery, leaving a message for my Doctor about trying this supplement. The Doctor responded back to not take it. I immediately canceled the product’s order along with PayPal.
Thirmik sent me an email canceling my subscription right away. Now, I awaited a credit from PayPal.
The very next day the pills came in the mail. So much for a delay in delivery! I immediately contacted Thirmik complaining and was told that they could not accept them back for any refund. I would tell everyone to not buy their product. Their bottles I wish to return are completely factory sealed, and no reason to not receive and credit me.
Réponse de Thirmik
Hi Margo, thank you for sharing your experience, and we're sorry to hear this didn't go smoothly.
To provide some clarity for anyone reading: when you cancelled through PayPal, your subscription was immediately deactivated, which our team confirmed to you by email. However, your original order had already been picked up and was in transit with the carrier at that point, which is why it arrived. Unfortunately, once a package leaves our fulfillment centre, we have no ability to intercept it, this is standard across all shipped-goods retailers.
As well upon reviewing your case, we can see that a full credit has already been issued to your original payment method. If there's anything further we can do to help, our team is always reachable at hello@thirmik.com:)
— The Thirmik Team
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