Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Voir plus
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Voir plus
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Coordonnées de contact
Royaume-Uni
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
3,1
Moyen
213 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DISGUSTING SERVICE
Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING COMPANY. NO BETTER THAN THIEVES!!
15 décembre 2022
Avis spontané
Please reply to my emails
I want to return my bathrobe they have sent the wrong colour but will not answer my emails so that I can return item.
22 janvier 2023
Avis spontané
Bought as a birthday present
Bought as a birthday present for my Dad. He was very pleased with quality and fit of dressing gown.
26 janvier 2023
Love the colour but disappointed
Love the colour. Rinsed it through before wearing. Tumbled it dry. It’s shredding and I have to sweep the floor after wearing.Also a lot of the sewing threads are coming off. Disappointing. However absorbency is good. Mrs L.
29 janvier 2023
Glad to have found this company
Delivery time was good despite current strikes. Item arrived well packaged. Item is good quality
16 janvier 2023
Good prices and products
Good prices and products, delivered as described on time. Thanks :)
4 janvier 2023
Still trying to organise a return no…
Still trying to organise a return no one gets back to you won’t be using this company again not impressed
17 janvier 2023
Speedy delivery and nice quality product
9 janvier 2023
This is disgusting service
This is disgusting service. They have stolen my money. 3 weeks and counting and bath robes have not been delivered. The thistle company refuse to answer any emails or the live chat so I have accepted that they have stolen my money. Stay away from them unless you want your money stolen too.
24 décembre 2022
All great thank you
13 décembre 2022
Non delivery of goods
The parcel still hasn't been delivered neither have I had a refund. Disgraceful practice.
9 décembre 2022
Dreadful communication
Immediately after I ordered this product I tried to contact the company to change the delivery address as it was to be sent to my son. I sent email after email and tried the "chat" several times but with no response. I wouldn't risk buying again from this company in case I needed to return the product - which needs to be arranged by email!
30 novembre 2022
Bath robe sent with mis-matching shades…
Bath robe sent with mis-matching shades of color on robe and belt.
25 novembre 2022
I have not received my parcel order no…
I have not received my parcel order no 1920. Your website is unhelpful
3 décembre 2022
Great quick delivery and great product…
Great quick delivery and great product reasonably well priced
24 novembre 2022
Items not liked by Mum 100
Items not liked by Mum 100. Have sent return request but no reply. Item good regards Heather
25 novembre 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.