Thurlow Nunn Avis 1 474

DO NOT go to Thurlow Nunn unless you want to throw your hard earned money away.

Recently brought a grandland from Thurlow nunn luton, was served by Shaz ‘the best sales advisor they have’. Well since buying the car I’ve had multiple issues, firstly I was promised a full tank of petrol and they tried to be sneaky with giving me three quarters full, thinking I wouldn’t notice probably because I’m a female but getting the extra £20 in fuel back which I was promised has been an absolute nightmare.

The car was also ‘checked’ by the staff at Vauxhall before collecting, but I drove away with a wheel nut missing? then the same day of picking up the vehicle the side light fell out and was hanging. So I took the vehicle back and was told by Shaz “you just need to push it back in”. Now I’m not sure if this is common knowledge or if I’m being made out to be incompetent but surely a car wouldn’t be made with a light that “just has to be pushed back in”. There was also a fault with the cigarette lighter which wasn’t working or checked when selling the car and had to be amended.

Now Im having another issue where the vehicle is going into limp mode because of a fuel leak being detected. This is the second breakdown in the last week which I nursed the vehicle back to Thurlow nunn as I was specially told by multiple staff that if the car breaks down again to have the car recovered to Themselves and now after I’ve dropped the vehicle I’m being told I could encounter storage charges till the diagnostic appointment in October.

I also surprisingly do no qualify for a curtesy car until the vehicle goes for the diagnostic check although there earliest booking is October which means I’ve been left stranded till then. Bare in mind I was promised when purchasing the car that I would be entitled to a curtesy car if a problem would present itself. I was then told by a women from the service department that the RAC cover I brought with the car will cover a curtesy car which in fact doesn’t as they only cover for 3 days and after that which I’ve stated I’m being left stranded with no other option. Please bare in mind when buying the vehicle Shaz had said that if anything goes wrong with the vehicle we would be given a curtesy car given that I had stated multiple times I cannot go without a car hence going out of my way to pay in FULL and even paid the extra extended warranty for 3 years just to ensure that doesn’t happen.

The women at the service desk has also tried to palm off their branch by saying if I wanted to get the work done sooner to take my vehicle to another branch.

Well clearly the sales team are imputing dishonesty in order to sell cars as I was also promised upon buying the car that a new MOT would be issued so I wouldn’t have to worry about that till a year come, tell me why that hasn’t been done ?

I’m honestly outraged by the fact that your hard earned money can basically be robbed by a company that deems themselves to be ‘legitimate’. The Biggest Vauxhall dealership in the nation , then when something goes wrong they then blame the other departments saying “that’s nothing to do with me” as if they were 5.

Please remember the guy that sold us this vehicle has awards for the being the best sales representative in the Luton branch which is mind boggling given the experience we have had.

I now have to waste my day and take another day off work just to be told they cannot do anything for me given that they had just sold me a faulty car. To make matters worse My partner also has to come away from his own business in order to assist me once again, because when I went to the Luton branch I was fobbed off and not took seriously given that the fault was a fuel leak until my partner had to kick up a fuss with the staff just to have some sort of action executed. I find it outrageous that the same outcome was not a first step taken or maybe it was the fact that I am a women and the Luton branch is bigoted and xenophobic.

DO NOT BUY A CAR FROM THERE

Not to mention now my car has another issue the engine light is on and off and the car is not driveable when the engine light appears and I had paid to have it diagnosed on top of the big 3 year warranty we had paid incase anything went wrong, just to be told to book and bring the car in when the engine light is on. The constant on and off means it isn’t guaranteed to be on when I have dropped the car which means an initial waste of my time … So where do we go from here ? They are no help what a joke.

Salesman James was courteous, very helpful and gave me full confidence in Thurlow Nunn

I always get great customer service from Thurlow Nunn Luton and have bought 2 cars from new with them before together with the car we have just bought which makes 3. Sales staff and customer service staff all very professional and helpful, and having my cars under a service plan with you I always get a good experience.

Great selection of quality used and new cars, great service.

A really good and enjoyable experience for my son buying his first car. Thank you Thurlow Nunn.

Samantha from Thurlow Nunn Kings Lynn was really helpful and nothing was too much trouble. She listened to what I needed, didn't try and push extras onto me and explained everything clearly.

The way I was treated was very good and my salesperson was very professional and could answer all my questions

Great customer service, I felt valued and listened to was show cars that met my criteria. Very happy with my Mokka

Friendly and professional service, given good information

Good Sales Person. Knew what she was doing. After Sales not so great experience as original sales person on holiday and no one else could help me.

The help, advice and professionalism of the salespeople was 100% positive, no pressure at all, I will definitely visit again when looking to purchase my next vehicle.

3rd time purchasing a car from Harry.
Always absolutely spot on.
Great chap and great cars every time.

Great salesman.
Thurlow Nunn Dereham were helpful because the salesman who dealt with me was very informative and friendly.
I only drove the 105+ miles to view the car because of all the information he provided.
I purchased the car and was able to drive it home the same day.

Dan was great help and made the experience nice and easy

Awful Luton dealership, unfriendly staff and extremely poor service. Put a fully refundable holding deposit on a used car but the car was not right for us. Took nearly two weeks to get our deposit back despite chasing numerous times. We would still be without our deposit if we hadn’t called them eight times and each time promised a call back. If you do not buy a car from them they do not care about after sales. AVOID this dealership at all costs!!!!!!

Staff at the dealership are very friendly and courteous. Dan Tucker, the salesman, took his time without any pressure in buying the car; he did a very good deal. He kept in touch even after the car was delivered.

Saw the Car I wanted on there website visited the Luton show room was met by one of there representitives & showed me the car I was interested in.Then help me through the paper work to the completion of the puchase of the car.Very helpful

Very happy with the service and advise provided by the knowledgeable staff at Thurlow Nunn with purchase my car.

The salesperson I delt with was good and made the whole experience very easy.

The salesperson was very helpful and knowledgeable about their products and services and discussed in detail the options available to me.