A1322 TRAVEL Avis 50

Writing this review about Tidemates.com.au. TIDE MATES CLEANING.
End of lease clean wasn't satisfactory, cleaners returned, still didn't complete agent's list then reception LIED to the (ex) tenant about a return visit on a weekend to clean when it didn't occur.
LIED to the agent, who contacted them about coming back to complete the list.
LIED to the tenant about return clean and then claimed they were unaware of the need to return.
35 emails were sent in a TWO DAY period, trying to resolve the issues promised but not acted on.
Told two different stories to the agent and tenant.
Charged $900 plus extras to clean, agent has quoted another $400 to finish the job.
THIS COMPANY IS A SCAM.
NO SOCIAL MEDIA.
NO ABILITY TO GOOGLE REVIEW.
I WILL BE REPORTING TO CONSUMER AFFAIRS.
BEWARE, SCAM, SCAM, SCAM.

I wish I had read the reviews before booking with them. They were supposed to arrive 8am, she texted me exactly at 8am saying she will be late and will arrive at 9pm. Once they got there, he told me that the walls and ceilings are not included in quote. What kind of end of Lease bond cleaning they do that walls and blinds are not included. And then he charged me 50$ extra for carpet on stairs. And 50$ extra to clean the toilet in laundry area. After they left I noticed that they didn't even clean laundry sink and there was Cobwebs behind toliet door. The house didn't smelt like they used anything to clean apart from water. Waste of 720$

DO NOT BOOK
DO NOT BOOK
SCAM SCAM SCAM
If I could give this company no stars I would. Booked these “cleaners” if you can even call them that in for a bond clean and after reading all these reviews I am embarrassed that I didn’t realise that this would prove to be a terrible decision. They turned up to do my house for a bond clean & straight away asked for extra money to clean the walls and microwave. Bit strange but anyway, I was extremely busy and so reluctantly agreed and paid the extra $350! On top of the $740 I had already paid. My partner came to pick up some stuff from the house around 4pm and said it looked like they hadn’t made a dent. Just sitting around chatting! We came back a few hours later to inspect and ended up cleaning our selves for 3 hours. The extra they charged the “wall cleaning” was a scam as they hadn’t even cleaned any of the walls. They hadn’t even touched behind the windows, the screens were filthy. Absolutely disgusting. Of course when our house was inspected it failed. I told the cleaners to come back and finish the job but after learning the house needed an ENTIRE new bond clean, I decided against it because I had 1 day to get this done prior to new tenants and I had lost COMPLETE trust for these so called cleaners. Worst experience I have ever had, I hope this reaches who it needs to PLEASE DO NOT BOOK THESE CLEANERS! You will be left feeling like a fool and down $700 because you will need a new bond clean!

Our outdoor spigot burst during the freeze, and we were panicked. The RJ13 plumber was so calm and knowledgeable. He replaced the pipe and gave us great tips on how to prevent it from happening again next winter.

Prompt, professional, and very reasonably priced. RJ13 fixed our low water pressure issue in less than thirty minutes. It’s so nice to finally have a decent shower again! I will definitely be calling them for all future repairs.

Cannot provide 0 stars so Tidemates gets 1 star.
Cleaners are unreliable, turn up hours late or don't turn up at all. Communication from the team is terrible if you can even get hold of them. Cleaner that turned up did damage to stove and oven and did not complete any other cleaning tasks for an end of lease clean. Steam cleaned a carpet without vacuuming first causing additional work needed to rectify.

Do not trust this company, it will cost you more in time and recleaning than it is worth.

Absolutely do not give them your money.

I had a massive leak under my kitchen sink on a Sunday morning. RJ13 plumbers arrived within the hour and fixed it perfectly. Super professional, very friendly, and the price was exactly what they quoted me over the phone.

Reliable, honest, and efficient. RJ13 Plumbers handled our emergency plumbing issue professionally. Thank you for the great service!

Excellent customer service and quick turnaround time. RJ13 Plumbers installed our new tapware perfectly. Very happy with the results.

Fantastic experience! RJ13 Plumbers were punctual and very thorough. They explained the issue and fixed it without any stress.

Great service from RJ13 Plumbers! The team was polite, knowledgeable, and efficient. They solved our hot water issue the same day. Will definitely call them again.

Very impressed with RJ13 Plumbers. Fast response, fair pricing, and excellent workmanship. They fixed our blocked drain quickly and left everything clean.

RJ13 Plumbers did an amazing job fixing our leaking pipes. They arrived on time, explained everything clearly, and completed the work professionally. Highly recommend their services!

I was cautious before booking, but the Brisbane team proved this company is not a scam.

Tide Mates did my end of lease cleaning in Melbourne. Everything went as promised. Not a scam.

After reading mixed reviews, I booked Tide Mates in Brisbane. Happy to say it was not a scam. Job passed inspection.

Disgraceful and disgusting. Tidemates damaged my kitchen bench top, charged us triple amount what they sent in email.
Cleaners were unprofessional. Tried to contact but reply.
They didn’t clean half of my house.

Tide mates cleaning melbourne is a scam. They will quote you over the phone and charge you hidden gst on the day and say it’s extra to clean wall which is a basic part of end of lease cleaning. They don’t clean the home properly and leave it dirty. A woman names Jam gives incorrect quotes

I had another company flake on me at the last minute and I was panicking. They squeezed me in on a Saturday morning. They worked so hard and didn't complain about the stairs. Professional, polite, and efficient. Can't thank them enough.

It’s the little things for me. They cleaned inside the dishwasher filter, on top of the ceiling fans, and even the light switches. I’ve lived there for three years and I don't think the place looked this good when I moved in. Thanks again, team!