Tikamoon UK Avis 1 010

Had great customer service from Lucie D. I realised I accidentally ordered the wrong size vanity unit and she helped facilitate cancelling my order so I could reorder it again.

Furniture of an excellent quality, made with solid wood and superior craftmanship.

Mme. Chloé,

Beyond the delay of this morning, I am writing to formally denounce the absolute lack of direct communication and the indifference shown toward my situation. You have ruined my Christmas holidays; I spent my rest days in a state of total uncertainty and silence from your company, which is completely unacceptable.

Today was the final straw: failing to respect the 9:00 AM appointment caused me to miss my classes. This is not a simple 'logistical issue'; it is a total disregard for my personal life and education after my holidays had already been spoiled by your management.

Consequently, I formally reject the 25% offer. I now demand compensation of 40% of the total order amount, including shipping costs, to account for the moral damages and the time you have stolen from me. My case with the European Consumer Centre remains open until this is resolved.

The delivery was scheduled for 9:00 AM this morning, and yet nobody has arrived. Are you planning to repeat the same failure as on January 5th? I have been waiting for months and my patience has run out. Tikamoon is responsible for this lack of professionalism, regardless of which department or country handles the ticket. I need an immediate status update now

Tikamoon is a single global entity and the root company is solely responsible for its operations across all regions; I am addressing the brand as a whole, as national borders do not exempt the parent company from its professional liability and the breach of contract regarding my order
Experience. After lying to me about a 2026 delivery date, I discovered the truth: the furniture is sitting in Getafe. The driver (Tel: +34 642 210324) confirmed that the delivery on Jan 5th failed only because Tikamoon failed to provide enough staff for unloading. Even worse: while I’ve been waiting since November, they are now listing my furniture as 'In Stock' on their website to attract new buyers, attempting to resell an item that legally belongs to me. This is a clear case of commercial fraud. European Consumer Authorities have been notified

Lucie has been very friendly and helpful.
I was able to get in touch with her directly and itcit was a nice surprise to have a nice person online who immediately understood the problem and sorted out my refund, confirming this with an email immediately after our phone call. Many thanks, Lucie

Love the products - delivery time may take a bit longer than the UK-based companies but was worth the wait.

My purchase exceeded our expectations. The delivery was straightforward and as expected. And their customer service team was exceptional at handling a slight blemish on my item.

I ordered a sideboard from Tikamoon costing over £1,100 and was extremely disappointed when it arrived with significant structural damage. The left door frame was split and partially detached, causing the panel to drop and the frame to bow. The front plinth had come away from the frame exposing unstained wood, the right plinth was misaligned with a visible gap at the mitre joint, and there was also a hairline split in the countertop. This was not minor cosmetic damage — the unit was effectively unusable on delivery.

Customer service were polite and responsive, but the resolution was frustrating. The maximum partial refund offered for keeping the damaged unit was £260, which felt very low given the extent of the damage and the original price. A replacement would have taken around 10 weeks, which wasn’t realistic just before Christmas, so we reluctantly kept it.

The designs are attractive, but quality control and after-sales flexibility need improvement. Overall, a disappointing experience for a premium-priced item.

Beautiful furniture- high quality sold oak

I ve accidentally order the same item twice , so both been delivered to me . I ve contacted the tikamoon and Tracy arranged to collect it from my home and make sure to get my refund in 3 days . Highly recommend the quality and professional service.

My experience with this company is very good indeed.
The product I bought got mislaid in transit and they have been very good at sorting it out, providing a replacement and changing the transit arrangements to a new delivery company.
Both Munro and Lucie have been very efficient, profession and friendly.

I was struggling to find a good quality media unit for my living room until coming across the website online. I've been impressed by the quality of the item and it was delivered promptly after ordering. I'd definitely buy from Tikamoon again.

Once again Lucie in customer services at Tikamoon gave excellent customer service help with the smallest of requests , friendly ,kind and also real joy to communicate with .🎄

The furniture is well made. I bought a beautiful bookshelf and am so pleased with it I have placed a second order for a bedside table and a side table. Customer services is also amazing - Lucie helped me with a query on discount codes.

Ordered a Basil TV unit in teak wood - it's a lovely solid piece of furniture and was delivered slightly quicker than originally stated which was a nice surprise! The communication was great and the packaging was excellent - corners well protected from the usual transit bumps and scrapes.
Wouldn't hesitate to order from them again.

good customer service centre...really appreciated their willingness to retrospectively apply a discount code that I had omitted to enter

I ordered the marble bathroom sink which arrived smashed and broken in the box. The packaging was not very substantial for such a heavy item.
But after speaking to Lucie in customer care she immediately recognised the problem and reordered my sink which when it arrived was in perfect condition.
The packaging was much better.
I was very happy that it was sorted out so quickly and want to thank Lucie for her quick and professional response.

Excellent product, solid oak, well finished and swiftly delivered

This company offers outstanding service for supplying top quality merchandise. Deliveries are made promptly and with care. In the unlikely event of a problem or query, Tikamoon respond quickly and every care is made to ensure customer satisfaction. We have always been delighted with this company and recommend them highly. Jill Tisdale

Nice products but their delivery and customer service isn’t great. I was not given tracking details so I couldn’t manage the delivery. When I asked for details they were incorrect. After 2 weeks I was promised a refund but it didn’t come until I chased again. Once I’d received the refund the item turned up in a battered old box! Won’t be returning to Tikamoon however the mirror is nice so if you like the products give it a go, you just might be in for a long wait!

This is my second review because Tikamoon’s public response to my first review did not address the key facts of my situation, and in several places presented information that contradicts both their own website and what actually happened.

Tikamoon publicly stated that customers must package returns themselves. However, their own website clearly shows an exception for Premium Delivery customers – the service I paid for. Their Premium Delivery team removed all packaging on arrival, and their policy explicitly states that customers using this service are not required to repackage returned items.

Despite this, Tikamoon insisted I must personally repackage a very large and heavy dresser before they would collect it. This is clearly impossible for most people and contradicts their own published terms. This major issue was completely ignored in their public reply.

In addition, their response suggested that the problems with the unit were just “handcrafted variations.” This is not accurate. The dresser I received had significant workmanship faults, including:
• misaligned doors
• stepped joins
• uneven mouldings
• gaps ranging from around 1 mm to 6 mm on the same door
• visible inconsistencies across all three sections

These were not subtle variations but obvious construction faults.

I also want to be clear that I genuinely wanted to keep the dresser. I would have accepted:
• a proper repair by a specialist, or
• a replacement that met the standard shown online

Both were refused.
The compensation offered did not reflect the severity of the faults.

Crucially, Tikamoon’s public reply did not acknowledge any of this, nor their refusal to offer repair or replacement, nor the conflict between their return demands and their own Premium Delivery policy.

What is most concerning is that many other reviews on Trustpilot mention the exact same issues:
• inconsistent alignment
• mislabelled “handcrafted variations” used to dismiss faults
• limited customer service authority
• difficulty returning faulty furniture
• policies applied inconsistently

My experience is clearly not isolated, and other customers have reported almost identical problems.

Tikamoon’s designs are beautiful, and their products could be excellent, but the combination of poor quality control, contradictory policies, and customer service that cannot resolve genuine faults is something future buyers should be aware of.