Tiles and Smiles Limited Avis 

Not like the colour I ordered

I needed a number of tiles other than the pack sets Quantities you can select on the website . As directed on the website I phoned Tiles and Smiles who set me up with a bespoke quantity order that enabled me to select it online and pay. It was all very easy and efficient. The tiles arrived on the day i was given and was contacted by the delivery service and hour before he arrived. All together a very efficient outfit. Many Thanks.

Absolutely love these a bit pricey but worth it

A good service with a quality product. Delivery was great and was kept informed of progress of my order. Would use them again.

Competitively priced, great customer services from start to finish.

Fantastic company to buy from my samples arrived within 36 hours excellent service thank you.

Good selection and good quality tiles at reasonable prices.
But most importantly, their customer service is simply the best.

Every email from begining to the end was answered promptly and professionally.

I had lots of questions befor ordering as was quite a large area if tiles.Ness my advisor was so helpful and is rare now a days to get such good care when purchasing.

Very prompt service, delivered at stated time

Samples turned up on time and well packaged

Great product at a great price and delivered promptly 👍

Good price very friendly and helpful staff on time delivered 🤗😊

Great service, up to date information about delivery which was spot on. You get to speak to an human when you ring and the chat service is also fab. All tiles were in perfect condition.Tiles are beautiful and look absolutely stunning. Highly recommend this company for a very professional service.

Ordering on the website was easy, telephone contact quick and helpful, and so also the Live Chat. The delivery, to Aberdeen, was as speedy as promised on the website and the whole delivery process smooth and problem free. Our query on the incline in our street answered quickly. Definitely recommended to anyone.

efficient service and great sample, good size too

Having been let down by a previous tile company, Tiles & Smiles expressed our order and delivered our tiles at very short notice.
Our patio has now been transformed.
We are very happy with the Tuscany grey outdoor paving slabs. They look great.
Our thanks to Tiles and Smiles for their excellent service.

Easy ordering and delivery prices + tiles were good. Nor as dark as I thought there were going to be

Review (2 stars):
My experience with Tiles and Smiles has been quite frustrating due to their customer service, which I must say was far from satisfactory.

I meticulously designed my garden to minimize the need for cut tiles, aiming for whole or half tiles to avoid unsightly small sections. When I received the tiles, I was disheartened to discover damage caused by their logistics. Out of the two pallets I received, one was in perfect condition with zero damage. However, the second pallet had over eight damaged tiles. I promptly emailed Tiles and Smiles to report the issue and seek a resolution.

I expected a response that began with an apology for the inconvenience, but unfortunately, that was not the case. Instead, I was directed to their terms and conditions, which stipulated reporting damage within 48 hours of delivery. Let's face it, how many people receiving two full pallets of tiles would actually inspect every single tile within that timeframe? It's simply not practical and could risk damaging the tiles through excessive handling.

The silver lining in this experience is that the tiles themselves look great once installed. However, the entire experience has been marred by the unresponsive and seemingly untrained customer service department. It's disappointing when a company falls short in this crucial aspect of customer satisfaction.

In conclusion, while the tiles from Tiles and Smiles ultimately met my expectations in terms of appearance, the overall experience left much to be desired due to the lack of empathy and understanding from their customer service team. I hope they can improve their customer service to match the quality of their products.

I am very happy with my purchase, Ness was amazing very kind and helpful she answered all my questions patiently and she helped me to place my order and with delivery super helpful and professional. The tiles are great look exactly like photo in their website, my tiler was pleased with the quality very even and flat no problem with firing them on the box behind the bath. Very please with quality of the tile , delivery and customer services I definitely recommend it.

Lovely samples delivered quickly. Thank you