Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Voir plus
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Lisez les avis des autres
I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total... Voir plus
L'entreprise a répondu
Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know... Voir plus
L'entreprise a répondu
I was quite happy with the service and our regular cleaner Rob was really good. The office side not great but not a major issue in that sometimes replacement cleaners for holiday cover had to be chase... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Coordonnées de contact
Royaume-Uni
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Excellent
865 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Best in class!
Hands down beats the services of larger companies such a housekeep. Sam is wonderful, provides great quality and responsive comms. Our cleaner Olga is excellent and always asks for feedback. Couldn't be happier with the service provided and clear upfront fee structure.
10 juillet 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Kate
Thank you so much for this fantastic review!
We're thrilled to hear that you've had such a positive experience with our service. Sam will be delighted to hear your kind words, and we’re so pleased that Olga is delivering the high standards we aim for.
It's great to know that our clear pricing, responsiveness, and personalised approach stand out against the bigger companies.
Your feedback means a lot to us, and we're so happy to have made a difference.
If there's ever anything more we can do, just let us know!
Suzanne
Time For You Customer Services
Helpful
The gentleman that visited me to explain the setup of the company was very polite and informative.
7 juillet 2025
Réponse de Time For You .Cleaning
Hi Alan
Thank you so much for your kind review!
We're really pleased to hear that you found Nathan polite and informative during your visit.
If you have any further questions or need anything else, we're just a phone call away!
Many thanks
Suzanne
Time For You Customer Services
The owner arrived promptly to assess my…
The owner arrived promptly to assess my home. She was very helpful and was able to set up the cleaning time schedule for the next week.
3 juillet 2025
Réponse de Time For You .Cleaning
Hi Brenda
Thank you for your great review.
We're so pleased to hear that you found the visit helpful and that everything was arranged promptly for your cleaning schedule.
We’re committed to making the process smooth and stress-free, so it’s great to know we delivered.
If there’s anything you need going forward, we’re always here to help!
Suzanne
Time For You Customer Services
I am very pleased with the quick and…
I am very pleased with the quick and professional service. Thank you
2 juillet 2025
Réponse de Time For You .Cleaning
Hi Josie
Thank you so much for your kind words!
We're delighted to hear you're pleased with the quick and professional service.
At Time For You Morpeth and Whitley Bay, we always aim to provide a smooth and efficient experience.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Suzanne
Time For You Customer Services
Speedy Satisfaction.
Was interviewed re my requirements very soon after my first contact and a most suitable cleaner started started two weeks later. She comes for two hours every two weeks and is a great help.
Only one small criticism I have yet to receive a copy of the final contract from Time for You.
4 juin 2025
Réponse de Time For You .Cleaning
Hi John
Thank you for your kind review and for sharing your experience, we're really pleased to hear that you’ve been happy with the speedy setup and the support from your cleaner so far.
We are a bit perplexed that you haven't yet received your business agreement but I have just sent a copy over to you. Can you please check both your inbox and junk folders for it!
Please let me know if there’s anything else I can help with.
Thanks again for your feedback and for choosing Time For You!
Suzanne
Time For You Customer Services
Oona my cleaner is very satisfactory.
7 mai 2025
Réponse de Time For You .Cleaning
Dear Mary
Thank you so much for your feedback!
We're really pleased to hear that you're happy with the service Oona is providing. We'll be sure to pass your kind words on to her and Leanne and they'll be delighted to know they're making a positive difference to you
Please reach out if you need anything
Suzanne
Time For You Customer Services
very quick response
very quick response, called the office number,I was advised that one of the management team would be in touch and within minutes Nathan called me arranged to meet at my Dad's that evening to discuss our needs, I signed up and by the time i got home the appointed cleaner called me to discuss further. absolutely great customer service
4 juin 2025
Réponse de Time For You .Cleaning
Hi Christina
Thank you so much for your kind words. We're really pleased to hear that you had such a positive experience with our team.
Nathan and the office work hard to respond quickly and make the process as smooth as possible, so it's great to know that everything came together so efficiently for you and your dad.
We’re proud to offer a service that’s personal, responsive, and reliable from the first call to the cleaner's visit.
If there’s anything else we can help with, just let us know!
Suzanne
Time For You Customer Services
Thoroughly professional team in…
Thoroughly professional team in Waterlooville. Matt who visited me at home, to complete all the paperwork,
was polished in his communication, all details covered, and reassurance of the calibre of cleaner who would be assigned to me. Charlie, in the office, again, great communicator, and each time I have spoken with him it has been a very positive experience
I have not yet my Mary Poppins, but feel confident someone compatible will be visiting me regularly
3 juin 2025
Réponse de Time For You .Cleaning
Hi Jill
Thank you so much for your kind words. We’re really pleased to hear that both Matt and Charlie made such a positive impression, we’ll be sure to pass on your feedback to them.
We know how important it is to find the right match, and we’re confident we’ll soon have your very own Mary Poppins visiting regularly. If there’s ever anything more we can do in the meantime, just let us know, we’re always here to help.
Thanks again for taking the time to leave a review.
Best regards,
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Lorraine
Thank you so much for your kind words! We're really pleased to hear that Emma, at our Wiltshire local office, made such a positive impression and explained everything clearly.
Professionalism and clarity are so important to us, and it's great to see that come through.
If you need anything at all, we’re always here to help.
Best wishes,
Suzanne
Time For You Customer Services
Dreadful and awful communication on all…
Dreadful and awful communication on all fronts. From the company it’s self and from the two assigned cleaners.
Both of whom wouldn’t even say on the day or after their allotted time they weren’t coming! WOULD NOT RECOMMEND
2 juin 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Natasha
Thank you for taking the time to share your feedback. I want to sincerely apologise for the service you received, it is absolutely not the standard we aim to provide.
I completely understand your frustration. Your first cleaner was unfortunately unwell on a couple of occasions, and the replacement then failed to attend as promised. I know this caused significant inconvenience, especially as neither cleaner communicated properly with you on the day, which is unacceptable.
We are actively working to ensure this does not happen again. I appreciate you highlighting these issues, as it gives us the chance to improve our service. Please don’t hesitate to contact us directly if you’d like to discuss this further or if there’s anything we can do to make it right.
Thank you again for your honest feedback.
Suzanne
Time For You Customer Services
Thorough cleaning
Thorough cleaning. Background and police checks on cleaners. Reliable service. Would recommend.
26 mai 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Alex
Thank you for your feedback and recommendation.
We're pleased to hear that you are happy with the service that our Northern Ireland local office provides.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Suzanne
Time For You Customer Services
Prompt response
Chris replied to my enquiry same day and came to discuss my requirements the next week and i now have a great cleaner all sorted in a couple of weeks
6 mai 2025
Réponse de Time For You .Cleaning
Hi Nicola
Thanks so much for your kind words!
We're really pleased to hear Chris was quick to respond and that you're now all set up with a great cleaner from our Leighton Buzzard franchise.
If you need anything at all, please reach out
Thanks again for choosing us!
Best regards,
Suzanne
Time For You Customer Services
Jo is brilliant ❤️❤️ thank you so much…
Jo is brilliant ❤️❤️ thank you so much for everything
7 mai 2025
Réponse de Time For You .Cleaning
Dear Kirsty
Thank you so much for the lovely review for our local office in Warrington.
We're thrilled to hear Jo’s been brilliant – she really is a star.
We're so glad you're happy, and if there's ever anything you need, just let us know!
Suzanne
Time For You Customer Services
Very prompt response to enquiry
Very prompt response to enquiry. Extremely friendly and helpful team.
6 mai 2025
Réponse de Time For You .Cleaning
Hi Carol
Thank you for your kind feedback.
We're pleased to hear you were happy with the prompt response and found Owen at our Cardiff local office to be friendly and helpful.
We’re always here if you need anything further.
Suzanne
Time For You Customer Services
Réponse de Time For You .Cleaning
Hi Elizabeth
Thank you for your kind review.
We're delighted to hear that you felt at ease and found Cat approachable and helpful when discussing your cleaning requirements.
Your feedback is greatly appreciated and I will be sure to pass your comments to the team our local office in The Dales.
Many thanks
Suzanne
Time For You Customer Services
Mixed bag
The good: our regular cleaner is fantastic! She has been such a great to help to us and I’m so grateful to her. Time for You set up was pretty easy and efficient. I paid an initial 3 months of their fees and the rest you pay the cleaner directly. They’re also pretty good on communication and let us know when there are holidays and if we want substitutes.
The not so great: the substitute we had was awful, not much was cleaned. I sent in photos and they didn’t do much about it. You’re paying around £5 per hour of cleaning to Time for You so I would have expected some resolution beyond saying “we won’t send this person again.” I’ve now made it clear I don’t want any more substitutes, which makes this whole company middle-man thing a bit useless.
I would have liked more of the money to go to our fabulous cleaner, but they did source her for us so that is something.
1 février 2025
Avis spontané
Réponse de Time For You .Cleaning
Hi Bee
Thank you for taking the time to share your feedback.
We’re so pleased to hear how happy you are with your regular cleaner and the support she’s providing – we agree, great cleaners make all the difference!
We’re sorry to hear about your experience with the substitute cleaner. While we’re glad we were able to make sure that particular cleaner wasn’t used again, we completely understand that you were hoping for a more satisfactory resolution. Your comments will be taken into account as we continue to review and improve how we handle these situations.
We truly appreciate you recognising the role we play in sourcing and arranging reliable, vetted cleaners, and your feedback helps us refine our service even further.
If there's anything else you’d like to discuss, please don’t hesitate to reach out to us directly.
Thank you again for your honest review.
Suzanne
Time For You Customer Services
Horrible company that threatens its cleaners
We used this service to hire a cleaner for the last 12 months, the cleaner was great, very friendly and always did a good job but she recently had to cancel as the travel was too much for her. Since she has cancelled we have found out that the company has been threatening her and sending very aggressive messages. We had an outstanding amount that we owed to the company and they told the cleaner she would be a part of a court case if she didn't give them some information they were after... Which doesn't even make sense legally and is a disgusting abuse of power, done purely to intimidate a cleaner where English isn't her first language. Disgusting company
8 avril 2025
Avis spontané
Réponse de Time For You .Cleaning
Hello
I have heard back from the local office and they have advised the following.
From our records, you joined us in April 2024. Unfortunately, your regular payment was cancelled without notice, and despite several attempts to get in touch via phone, email, and post over a few months, we didn’t receive a response. During this time, the cleaner continued to provide the service in good faith.
We were later informed by the cleaner that the client had moved, though we had not been made aware of this change, which made it difficult to resolve the issue. Legal proceedings were initiated due to the outstanding balance. When the client responded to a message regarding the cleaner’s departure, we gave her the opportunity to settle the account to avoid further action. The balance has since been paid, and the matter is now closed.
While we understand that circumstances can change, clear communication is essential and we remain committed to resolving any issues fairly and professionally for both our clients and our team.
Many thanks
Suzanne
Time For You Customer Services
Blood pressure raising management company!
RE: Time For You Surbiton
It took a while for me to write this review as I didn't want to write it while I was angry. Thank I kept forgetting!
My eldest daughter made a contract with Time For You to get me a cleaner for my Mother's Day gift. Both myself and my daughter that lives with me are disabled (fibromyalgia, osteoarthritis and Cerebral Palsy) so it was a very thoughtful gift. My daughter was due to drop her first baby any minute so hadn't paid the retainer.
They kept hounding me for it. That should have been a give away about their operation. She had been taken in for an emergy C Section so I paid it myself as I knew my daughter had plenty going on. They knew she was pregnant and that this was a gift for me but still they kept hounding!
The first cleaner needed to reschedule - we agreed on Good Friday and double checked with her that Good Friday was fine. She cancelled again so we requested another cleaner.
The next cleaner was lovely but was on her phone a lot. She didn't have great English so explaining took longer than it needed to.
I remember going downstairs in the first week and she'd had the shower running the whole time so I told her there was a bucket - seriously, she asked me what for!!! I had to explain to a cleaner what a bucket was for??!!
Another week, she left the water running in the kitchen sink which overflowed and seeped down through a gap in the sealant - it blew up my washing machine. She kept repeating how sorry she was. Time For You offered me a £45 'good will gesture'. That was like a slap in the face and I told them so. In all of our further correspondence this pompous guy James kept repeating 'good will'. I was incredulous and absolutely fuming. He was obnoxious and rude. (He is not the one they send out to meet prospective clients!)
I was told I should not have bought a new washing machine before making a claim - as though I really could do without one. I felt as though they assumed I bought a new one to claim the amount from their insurance. That wasn't on my mind - I just needed a working washing machine"
This was their final correspondence to me (after I'd cancelled!):
"As per the contract, the contract is for an initial 3 month period and therefore there is no refund for the initial quarter. This is in the contract in which you signed and therefore agreed to. If you are in doubt in regards to this please seek legal advice. If you wish to use any unworked hours you have until your termination date to do so.
As explained to **** we have retracted our goodwill gesture of £45 and we will pass this onto the independent insurance company and they will contact you directly. We hope that this issue is resolved with them however our involvement is finished in this matter. "
Note that: none of their cleaners speak great English, they all seem to be Eastern European. Where they're from doesn't matter to me at all but they have no clue about proper cleaning, recycling or environmental issues which you would think, a management company would make sure they adhered to. You're better off using Facebook or an actual cleaning company like Molly Maids.
I now have a lovely cleaner with excellent English and she in environmentally aware. If it weren't for our terrible experience with my daughter retaining Time For You I may not have met my cleaner so, for that I'm thankful.
15 avril 2024
Avis spontané
Réponse de Time For You .Cleaning
Dear Nikkie
Thank you for your feedback. We're sorry to hear that your experience with us did not meet your expectations.
Following your claim regarding damage to your washing machine, we conducted a thorough internal review. Although our cleaner denied causing any damage, we took your concerns seriously and offered to replace the machine like-for-like. After sourcing a comparable second-hand model—similar to the one you advised had been gifted to you previously via a charity—we found a suitable replacement for just over £100.
We understand you chose to purchase a high-end replacement appliance, significantly more expensive than the original. While we respect your decision, we explained that we would not be able to cover the full cost of an upgraded model, particularly as the original had not involved a personal expense.
We offered a goodwill payment equal to the replacement value of the original machine (minus the standard excess), but as we were unable to reach an agreement, we referred the matter to our insurance provider for further handling.
We always aim to resolve issues fairly and with transparency, and we're sorry we couldn't reach a resolution in this instance. We wish you all the best going forward.
Kind Regards
Suzanne
Time For You Customer Services
A Great Start
This review is for the setting up the cleaning service, which was quick and professional from the start of my query. The service offered was bespoke to my needs and the costings for a regular clean were very reasonable. I look forward to a long and fruitful relationship with Time For You.cleaning
1 avril 2025
Réponse de Time For You .Cleaning
Dear Mani
Thank you so much for your kind words and lovely review! We're delighted to hear that your experience setting up the service was smooth and tailored to your needs.
Providing a professional, bespoke service at a fair price is exactly what we aim for, so it’s great to know that came across.
We’re really looking forward to supporting you with your cleaning needs for many years to come.
Welcome to Time For You Chiswick!
Suzanne
Time For You Customer Services
Lorraine is lovely and explained…
Lorraine is lovely and explained everything to me she has a good personality and was easy to talk to.
2 avril 2025
Réponse de Time For You .Cleaning
Dear Catherine
Thank you so much for your kind words! We're delighted to hear that Lorraine made such a positive impression.
We're so glad she made everything clear and easy to understand. I shall pass your feedback onto our Northern Ireland local office and we look forward to helping you with your domestic cleaning needs!
Have a great weekend!
Suzanne
Time For You Customer Services
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