TMO - The Motoring Organisation Avis 364

Was no rush.went through everything n explai2wned it all propper.and it was good.car warrenty king

Siobhan helped me with my warranty today and made it a clear and easy process

Mollie was so pleasant to talk to and very helpful, just the sort of person you need when asking for information. Keep up the good work.

Not worth going to this warranty company. Complete and utter waste of time. Complete scam. They do not help, they are extremely difficult to work with. I brought a car and my turbo had died, the customer service contact department took way to long to answer, useless people on the phone. Gave all the correct information, the garage gave the same information. The manager said no not acceptable, despite customer service saying yes all good. Do not go to this company , if i could give them minus stars I would. They are a waste of space.

I'm editing this as i'm making it clearer. On the phone we agreed that it was okay with the garage I selected. I even asked which garage I should go to for them before I found a garage, tmo said to me they dont select garages, I have to find my own garage that will work with tmo. Which is impossible to do. Most garages dont work with warranty companies. The garage I found said they dont do warranty (but i needed my car fixed asap) however I asked for all the evidence, which was given to the tmo team. They disregarded it, even though I was within the first 90 days (when the car had broke down and claim was put in via warranty). So the negative review still stands. I did everything they required despite what they say. It makes no sense. Avoid at all costs. Even if you have a brand new car good luck, avoid tmo at all costs.

Great service and telephone manner from Siobhan

I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered all my questions, making sure i was comfortable with the action taken and put my mind at ease. Thank you Charlotte for all of your help!!!

The service was exceptionally prompt and effective; thank you.

Good communication, nice, personable manner, and explained everything clearly.

Luke was very helpful in talking me through the claims process. Issue swiftly resolved.

I had the pleasure of speaking to Charlotte who helped me through the whole claim process. With her help the claim went very smoothly. Even the mechanic said that the process was one of the most efficient he had experienced. Thanks!

Absolutely terrible experience with this warranty company.

My BMW 540I has been stuck in the garage for over THREE WEEKS due to oil and coolant leaks, and they are still unable to resolve a straightforward claim.

They insisted on sending a third-party inspector, but the process is completely unreasonable. The garage was told to dismantle parts of the vehicle BEFORE the inspection, with no clear confirmation on who will cover the additional labour costs. On top of that, the car would need to stay on the ramp for days, preventing the garage from taking other jobs.

The inspection itself is also delayed, meaning even more waiting time with no progress.

Because of this, my car is still not repaired, and I have been left without a vehicle for weeks. The lack of efficiency, poor communication, and refusal to take responsibility for costs is extremely frustrating.

If this continues, I may be forced to pay out of pocket for a rental car just to get on with my daily life.

Would NOT recommend this company to anyone. Be very careful before purchasing a warranty from them.

Very helpfull and efficient. Polite and easy to talk to. Speedy positive response. Great service.

Full Platinum warranty

BMW Main dealer won't deal directly with TMO so you have to act as the middle man.

TMO will only cover a certain labor rate - £40 per hour in the case and as BMW is over £120 per hour you end up out of pocket.

Your staff are great knowledgeable and helpful, but the rates you allow for labour are pitiful in this day and age. £41. It’s taken 9 months to get a garage willing to work with yourselves let alone the rate. Even this company are over £71/hr and would only accept the job if I pay first otherwise they would not have accepted the work

Not a problem throughout the claim process

First contact with TMO was excellent, my case was dealt with in a timely manner and clear instructions were given. It did take a few attempts to get through to the helpline post repair but my overall experience was very good. Thank you Mollie and Charlotte

Hugely disappointed with the feedback provided for not supporting warranty claim on faulty DPF, stating on the call that the part is known to be an issue on the car. No reason linked to wear and tear, driving style etc provided, nor did they provide any detailed reason. Outlined that the platinum plus cover on their sales flier covers DPF. When escalated concerns to a manager, was not interested. Garage bill £3k, max claim is £2k. Have the warranty for two more years, but can’t see them covering anything! Would never use again. Pursuing settlement, will pursue to the small claims court just out of principle. I’m sure their response to this will be the same stuff that is on other failed claims. Back your money for when car needs a fix

Good ,and smooth claim through the warranty ,did speak with Luke he was polite.Recommended

Excellent and very courteous service. Very informative and friendly. Thank you.