When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Voir plus
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
364 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sell a warranty on a car that no garage…
Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs
20 avril 2026
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi,
We understand your frustration, but it’s important to be clear about where the issue sits.
We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.
However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.
That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.
To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.
We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.
If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.
TMO
Fast service with no hassle.
20 avril 2026
Avis spontané
Brilliant service
Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.
16 avril 2026
Avis spontané
Good experience
Becca vas very helpful and listened to us. Very professional and curious.
17 avril 2026
Avis spontané
Molly was very polite and helpful and…
Molly was very polite and helpful and finished off with avery genuine best wishes
17 avril 2026
Avis spontané
The company let me know the full price…
The company let me know the full price of my claim and after two days gave me the allowance of £500 towards my claim thank you.
17 avril 2026
Avis spontané
Best warranty company to have contract with for your car
Best warranty company to have contract with, best customer service fast process and I would 100% recommend this company to family members and others.
Absolutely brilliant 👍
17 avril 2026
Avis spontané
Helpful staff
Both people were really helpful and looked into the issues I had
17 avril 2026
Avis spontané
The Motoring company was very responsive and easy to deal with
The Motoring company was very responsive and easy to deal with.
Charlotte did an excellent job at sorting out my vehicle claim. Thanks
17 avril 2026
Avis spontané
excellent service over the phone
excellent service over the phone. very clear information provided and helpful. thanks
16 avril 2026
Avis spontané
Great Product and Price
Simple admin, options and great prices delivered by this company. I would highly recommend.
15 avril 2026
Avis spontané
Excellent company to deal with! 10 out 10
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.
A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!
15 avril 2026
Avis spontané
Luke absolutely when above and beyond…
Luke absolutely when above and beyond for me. Well recommended
15 avril 2026
Avis spontané
Stay clear of this company
I would never trust this company. I'd recommend no one takes out warranty with them as they refuse to payout when they should do.
23/04/2026 - continued after TMO response......absolutely disagree with your response and not disclosing all the facts. My timing belt was adjudged to be well worn despite being no where need the recommended mileage to have it changed. You even said yourselves that there was an issue with the timing belts on my particular make of car, but you still gave me a warranty despite this and did not pay out when I needed it. Surely a timing belt being worn thousands and thousands of miles before it should have been changed is not right, and in your own words you said there was a known issue with that particular model and year of car. Also you say you booked the car in to be inspected, it took you long enough to find a garage...... Please explain to everyone who is reading this why this was the case??? I know why as you told me, I'm sure you won't even admit it.
My experience was awful, and to get a reminder recently to renew my warranty angered me that much I told TMO to wipe all my contact details from their database. I never want any dealings with this company again and I would not wish anyone else to experience what I did with them.
16 avril 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Dear Andrew,
We cannot agree with your review and feel it’s important to set the record straight for other customers who may read it.
In this case, the issue relates to a wet timing belt, which is a widely recognised design characteristic on this type of engine. As confirmed by the inspecting garage, the belt was found to be swollen and cracked which is a textbook example of gradual deterioration over time, not a sudden mechanical failure.
That distinction is critical.
Our warranties are designed to cover sudden and unforeseen failures, not components that degrade progressively through normal operation or known design limitations. Wet belts, in particular, are well documented across the industry for breaking down in this way, often influenced by oil contamination and operating conditions. This is not unique to us, and it is not something any warranty provider would treat as a valid claim.
For added transparency:
1. The vehicle was inspected by a repairer arranged through us
2. The cause of failure was clearly identified
3. The findings aligned with a known degradation-related fault, not a failure event
We appreciate this isn’t the outcome wanted, but declining this type of claim is entirely correct and consistent with both the warranty terms and wider industry practice.
To suggest that we “refuse to pay out when we should do” is simply not accurate.
TMO
Claim handled quickly and…
Claim handled quickly and professionally, very pleased, thank you .
13 avril 2026
Avis spontané
Good service but confusing to me
The experience was a little confusing for me as all communication I had regarding the vechile was with the dealer then I got the call fron TMO which seemed out the blue. Now thankfully for me between the dealer and TMO I didn't have any costs but I felt that given the car was within the first 28 days I didn't need to be involved it should have just been resolved and returned to me.
They have since called and taken the feedback on board so hopefully a couple of tweaks to future customers
6 avril 2026
Avis spontané
Tim was very helpful and professional
Tim was very helpful.
He clearly explained all the options.
He also answered all my questions and helped me with the insurance planning.
His customer care was great.
Voted to respond to the customer needs.
13 avril 2026
Avis spontané
Rachel is excellent
Rachel was excellent. She dealt with my claim really quickly, kept me informed and made things really clear for me :)
7 avril 2026
Avis spontané
Considering and understanding agents
Considering and understanding agents. Easy claim process.
2 avril 2026
Avis spontané
Handled everything well with my policy…
Handled everything well with my policy luke was helpful on the phone.
2 avril 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.